NEOTECH
Hamster Pro 10: Slim, FBI Certified USB Fingerprint Reader
Hamster Pro 10: Slim, FBI Certified USB Fingerprint Reader
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover Hamster Pro 10, the slim, FBI-certified USB fingerprint reader with high-quality imaging and water resistance. Perfect for secure authentication.
Overview
The Hamster Pro 10 is SecuGen’s ultra-slim, high-performance USB fingerprint reader. Certified by the FBI, it meets FIPS 201 (PIV) and Mobile ID FAP 10 standards. Designed for authentication, identification, and verification, this rugged device offers superior reliability in a water-resistant, low-profile design. With patented optical technology, it delivers fast and accurate results, ensuring your fingerprints become secure, digital passwords.
Product Description
The Hamster Pro 10 combines innovation and durability, making it an essential tool for secure biometric authentication. Its rugged, scratch-resistant sensor captures high-quality images even in challenging conditions like wet or dry fingertips. Compatible with Windows Hello, the device allows for seamless, password-free login to Windows 10. SecuGen’s free SDKs enable developers to integrate fingerprint registration and matching into various applications across Windows, Linux, and Android platforms.
Key Features
✔ FBI Certified (PIV, FIPS 201, Mobile ID FAP 10 Compliant)
✔ Advanced fake finger rejection technology
✔ Water and dust resistance (IP54)
✔ Rugged optical sensor: scratch, impact, and vibration resistant
✔ Auto-On™ and Smart Capture™ technologies for enhanced usability
✔ High-speed, accurate imaging of difficult fingerprints
✔ Portable, ultra-slim design with integrated finger guide
✔ Secure USB connection with fingerprint template encryption
Technical Specifications
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Model: HU10
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Fingerprint Sensor: U10 (contact)
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Image Resolution: 500 DPI
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Image Size: 252 x 330 pixels
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Platen Size: 15.2 mm x 20.2 mm
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Sensing Area: 12.8 mm x 16.8 mm
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Light Source: Green LED
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Smart Capture Speed: 0.2 ~ 0.5 seconds
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Dimensions: 54 mm x 43 mm x 20.5 mm
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Weight: 79 g
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Interface: USB 1.1/2.0
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Operating Systems: Windows, Linux, Android
Supported OS/Application/Industries
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Operating Systems: Windows 11/10/8.1/7, Windows Server, Linux, Android 3.1+
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Applications: Biometric authentication, secure logins, identification systems
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Industries: Healthcare, finance, education, government, IT security
Benefits & Compatibility
✔ Easy integration with Windows Hello for password-free logins
✔ Developer-friendly SDKs for multi-platform support
✔ Compatibility with rugged environments and demanding applications
✔ Cost-effective biometric solution with minimal maintenance
Purpose of Use
The Hamster Pro 10 is designed for secure, reliable biometric authentication in environments requiring high accuracy and durability. Perfect for password replacement, identity verification, and compliance with government standards.
How to Use
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Connect the Hamster Pro 10 to your computer via USB.
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For Windows Hello: Access your settings to set up fingerprint login.
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For developer use: Install the free SecuGen SDK for Windows, Linux, or Android to integrate with your application.
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Follow the on-screen prompts to enroll and verify fingerprints.
Packaging/Weight/Dimension
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Dimensions: 54 mm x 43 mm x 20.5 mm
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Weight: 79 g
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Packaging: Securely boxed with protective cushioning for transit
Warranty and FAQs
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Warranty: One-year limited warranty
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FAQs:
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What’s included?
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Hamster Pro 10 device, USB cable, and user guide.
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Is it compatible with Windows Hello?
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Yes, it works out-of-the-box with Windows 10.
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Does it reject fake fingerprints?
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Yes, it features advanced fake finger rejection technology.
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Performance, Quality, Durability, and Reliability
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Durable optical sensor tested under extreme conditions
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Meets FBI and ISO biometric standards
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Reliable performance in high-humidity and dusty environments
Best Price Guarantee
Find the best price for the Hamster Pro 10. We’ll match any lower price, ensuring you get the best value without compromising on quality.
Shop Today & Receive Your Delivery Across the UAE!
Order now to enjoy fast and secure delivery across major UAE cities. Experience reliable service and unmatched convenience.
Request for Customer Reviews and Testimonials
Share your experience with the Hamster Pro 10. Help others make informed decisions by submitting your review.
After Sales Support
Need assistance? Our dedicated team is here to help with installation, troubleshooting, and warranty claims. Contact us for expert support.
Get in Touch
Have questions about the Hamster Pro 10? Contact our team for expert advice and assistance.
Stock Availability
Most items are in stock. For custom orders, availability can be arranged within 10-15 days. Contact us for urgent requirements.
Disclaimer
All information is for general purposes and subject to change. Images are for illustration and may differ from actual products. Verify details with our sales team before purchasing.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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