NEOTECH
Sunmi NT311 Cloud Printer | High-Speed Kitchen Printing
Sunmi NT311 Cloud Printer | High-Speed Kitchen Printing
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Boost efficiency with the Sunmi NT311 Cloud Printer. High-speed, durable & water-resistant. Perfect for busy kitchens. Shop now for fast UAE delivery!
Overview
The Sunmi NT311 Cloud Printer is designed for high-demand kitchen environments, ensuring efficiency, reliability, and seamless order processing. With triple protection against water, dust, and insects, this printer is built to withstand harsh conditions. Its multiple connectivity options allow seamless integration with various POS systems, ensuring uninterrupted service.
Product Description
Engineered for professional kitchens, the Sunmi NT311 Cloud Printer delivers high-speed printing and durability. Its IP52-rated protection ensures resistance against water, dust, and bugs, making it ideal for fast-paced restaurant operations. Equipped with multiple connectivity options, it supports both online and offline orders, minimizing delays and enhancing order accuracy. The ABS oleophobic coating allows for easy cleaning, keeping hygiene at its best.
Key Features
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IP52 Protection – Resistant to water, dust, and insects.
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High-Speed Printing – Prints up to 250mm/s for fast order processing.
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Multiple Connectivity Options – Supports Wi-Fi, Bluetooth, LAN, USB, and 4G.
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Durable Construction – Oleophobic ABS coating for easy maintenance.
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Smart Sensors – Monitors paper status with customizable voice notifications.
Specifications
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Printing Method: Thermal
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Paper Width: 80mm
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Dots: 576 dots
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Print Speed: Up to 250mm/s
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Cutter Life: 1.5 million cuts
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Memory: 64MB RAM, 256MB Flash
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Connectivity: Bluetooth, Ethernet, Wi-Fi, USB, 4G
Supported OS & Applications
Compatible with Android, iOS, and Windows, the Sunmi NT311 Cloud Printer integrates effortlessly with POS systems, mobile ordering apps, and cloud-based platforms.
Benefits & Compatibility
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Streamlines order processing in high-demand environments.
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Ensures fast and accurate order printing with minimal downtime.
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Compatible with industry-leading POS systems and management software.
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Eco-friendly design with energy-efficient printing.
Purpose of Use
Perfect for restaurants, cafes, and food chains, the Sunmi NT311 Cloud Printer enhances kitchen workflow, reducing wait times and improving efficiency.
How to Use
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Connect to a power source and POS system via USB, Wi-Fi, or LAN.
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Load thermal paper into the printer.
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Configure settings via the Sunmi app or compatible POS software.
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Begin printing orders seamlessly.
Packaging, Weight & Dimensions
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Box Dimensions: 250mm x 210mm x 190mm
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Weight: 1.3 kg
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Package Includes: Sunmi NT311 Printer, power adapter, USB cable, and user manual.
Warranty and FAQs
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Warranty: 1-year manufacturer’s warranty covering defects.
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FAQs:
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Does this printer support offline orders? Yes, it queues orders for later processing.
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Can it integrate with third-party POS software? Yes, it supports various POS systems.
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Is it easy to clean? Yes, thanks to its oleophobic ABS coating.
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Performance, Quality, Durability, and Reliability
The Sunmi NT311 Cloud Printer is built for longevity, with a high-speed printing mechanism and robust construction. With a cutter life of 1.5 million cuts and a print head life of 150km, it ensures consistent and reliable performance in demanding environments.
Best Price Guarantee
Find a lower price elsewhere? We’ll match it! Enjoy the best value with the Sunmi NT311 Cloud Printer in Dubai, UAE.
Shop Today & Receive Your Delivery Across the UAE!
Experience fast and secure delivery across Dubai, Abu Dhabi, Sharjah, and all UAE regions. Order now for quick processing and hassle-free service.
Request for Customer Reviews and Testimonials
We’d love to hear your experience with the Sunmi NT311 Cloud Printer! Share your review and help others make an informed decision.
After Sales Support
Our dedicated team is here to assist with any inquiries or technical support. Contact us for troubleshooting, repairs, or warranty claims.
Get in Touch
For pricing, availability, and expert advice, contact our sales team. We’re here to help!
Stock Availability
We strive to keep stock updated. If an item is unavailable, we will notify you immediately. Standard items are ready for shipment, while non-standard items are available within 10-15 working days.
Disclaimer
All product descriptions and specifications are for reference only and subject to change. Images are for illustration purposes and may not exactly match the product. Please verify details with our sales representatives before purchasing.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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