NEOTECH
Mobile Terminals - TC78 Ultra-Rugged
Mobile Terminals - TC78 Ultra-Rugged
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product :
TC78 Ultra-Rugged Mobile Terminal
Overview:
The TC78 redefines mobility for outdoor workers with its rugged design, 5G connectivity, and advanced features. Built to withstand harsh conditions, it offers unparalleled durability and reliability, making it the perfect solution for industries requiring robust mobile computing.
About Product:
The TC78 combines 5G connectivity with a 6-inch Full HD display, ensuring fast app performance and excellent visibility even in direct sunlight. Its ultra-rugged construction withstands drops onto concrete while remaining lightweight and ergonomic for extended use in various industries.
Quality:
Crafted with precision engineering, the TC78 boasts superior quality and durability. It undergoes rigorous testing to ensure it can withstand drops of up to 10 ft./3.05 m onto concrete, making it suitable for the toughest working environments.
Performance:
With 5G connectivity and a powerful processor, the TC78 delivers exceptional performance for outdoor tasks. Its bright display and intuitive interface enable efficient task completion, while its rugged design ensures reliability in challenging conditions.
Description:
The TC78 offers the perfect blend of ruggedness, performance, and usability. Its lightweight yet durable construction, combined with advanced features like 5G connectivity, makes it the ideal choice for workers in manufacturing, logistics, and transportation industries.
Specifications:
- Display: 6-inch Full HD
- Connectivity: 5G
- Ruggedness: Drop-resistant (up to 10 ft./3.05 m onto concrete)
- Weight: Lightweight
- Industries: Manufacturing, logistics, transportation
Purpose of Use:
Designed for outdoor workers, the TC78 provides fast and reliable mobile computing in challenging environments, enhancing productivity and efficiency in industries where durability and performance are critical.
Supported Operating Systems (OS):
Compatible with various operating systems, ensuring seamless integration with existing enterprise systems.
Supported Applications:
Ideal for use with enterprise resource planning (ERP) software, warehouse management systems (WMS), and other productivity applications used in manufacturing, logistics, and transportation.
Supported Industries:
Tailored for industries requiring rugged mobile computing solutions, including manufacturing, logistics, transportation, and more.
Warranty:
Backed by a comprehensive warranty, providing peace of mind and assurance of product reliability.
Delivery Services:
Enjoy swift and reliable delivery services across the UAE, including key areas such as Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our dedicated logistics network ensures timely delivery, prioritizing customer satisfaction and operational efficiency.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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