NEOTECH
Mobile Terminals - Urovo DT30
Mobile Terminals - Urovo DT30
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product Title:
UROVO DT30: High-Performance Indoor Scanner
Overview:
The UROVO DT30 stands out as a powerful, ergonomic device designed for efficient indoor use. Its unique blend of lightweight design, advanced scanning capabilities, and strong industrial configuration makes it an invaluable tool for various professional environments.
Product Description:
The UROVO DT30 features a slim, ergonomic design with a ring-wave rear shell, ensuring comfortable handling for extended periods. It's equipped with a grooved button for enhanced touch sensitivity and a backlight for visibility in low light conditions. The device boasts a clear code scanning feedback mechanism and a high-power speaker, making it ideal for indoor scenarios.
Key Features:
- Ergonomic Design: Slim, light, and easy to hold.
- Advanced Scanning: Fast, accurate 1D/2D barcode scanning with professional scanning engine.
- High-Quality Audio: 2W high-power speaker for clear sound.
- Dual-band WiFi: Ensures stable and fast network connection.
- Large Battery Capacity: 4500mAh for all-day use.
Quality and Performance:
The DT30 is built to meet high-quality standards, featuring an octa-core processor, Android 9.0 OS, and 2+16 GB memory. Its performance is further enhanced by a large battery capacity and dual-band WiFi for reliable, uninterrupted use.
Specifications:
- Processor: Qualcomm 1.4GHz Octa-core, 64bit
- OS: Android 9.0
- Memory: 2GB RAM / 16GB ROM
- Display: 3.2" HVGA (480 x 320 pixel)
- Battery: 4500mAh, replaceable
Purpose of Use:
Designed for enterprise environments, the DT30 is perfect for inventory management, logistics, retail, and other industries requiring efficient data capture and processing.
Supported Operating Systems (OS):
- Android 9.0
Supported Applications:
Compatible with enterprise applications for device and application management, including UROVO's Mobile Device Management and Mobile Application Management systems.
Supported Industries:
- Retail
- Logistics
- Inventory Management
Benefit Effect:
The DT30 enhances operational efficiency with its fast scanning, reliable performance, and durable design. It reduces processing times and improves data accuracy, directly impacting productivity and user satisfaction.
Warranty Information:
The DT30 comes with a standard warranty covering defects in materials and workmanship. Users can access comprehensive support services for warranty claims and technical assistance.
Delivery Services:
We offer reliable and speedy delivery services across the UAE, covering major cities and emirates, including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our commitment is to ensure timely and secure deliveries to our customers.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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