NEOTECH
Xprinter XP-HP3 Portable Label Printer
Xprinter XP-HP3 Portable Label Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Efficient and portable, the Xprinter XP-HP3 is perfect for on-the-go label printing across retail, logistics, and more. Fast UAE delivery available.
Overview:
The Xprinter XP-HP3 Handheld Printer is designed for portable and reliable label printing, ideal for on-the-go use. This compact device uses direct thermal printing, eliminating the need for ink or toner, making it a hassle-free option for businesses needing efficient, mobile labeling solutions. Perfect for product labeling, packaging, and inventory management, the XP-HP3 combines ease of use with high-quality output, suited for various industries like retail, logistics, and healthcare.
Product Description:
The Xprinter XP-HP3 Handheld Printer offers precise, clear label printing in a portable form, ideal for users who require quick and reliable printing on the move. Utilizing a direct thermal printing method, the XP-HP3 removes the need for ink or ribbons, delivering fast, maintenance-free operation. With a resolution of 203 DPI and a printing speed of 20 mm/s, this handheld device ensures each label is produced to a high standard. Its 1000mAh lithium battery provides extended usage, and versatile connectivity options (USB and Bluetooth) allow easy pairing with various devices.
Built with durability in mind, the XP-HP3's lightweight design makes it ideal for diverse environments, from stockrooms to mobile workstations. Compatible with Android and iOS, this printer offers seamless integration, ensuring flexible label printing wherever you go.
Key Features:
- Direct Thermal Printing: Eliminates the need for ink or ribbons, simplifying maintenance.
- High Resolution & Speed: 203 DPI resolution with a 20 mm/s print speed for quick, clear labels.
- Portable Design: Lightweight, compact build for easy handling in various environments.
- Extended Battery Life: 1000mAh lithium battery supports prolonged use without frequent recharging.
- Versatile Connectivity: Connects via USB and Bluetooth, compatible with Android and iOS devices.
Product Quality and Performance:
The XP-HP3 is crafted with premium materials for durability, capable of withstanding regular handling and demanding conditions. Its performance, with high-resolution output and quick printing speed, ensures productivity for professionals who need on-demand labeling. With robust battery support and direct thermal printing, it’s a reliable choice for mobile printing needs.
Specifications:
- Resolution: 203 DPI
- Printing Speed: 20 mm/s
- Printing Method: Direct thermal
- Battery Capacity: 1000mAh lithium
- Interface: USB + Bluetooth
- Dimensions: 81.3 x 37.3 mm
- Weight: 133g
- Compatible Media: Gap label paper, 10 mm gap
- Media Width: 15 mm
- Max Roll Diameter: 43 mm
Purpose of Use:
The Xprinter XP-HP3 is designed to streamline labeling processes, enhancing productivity across:
- Retail and Warehousing: For product and inventory labeling.
- Logistics: Ideal for shipping labels and packaging.
- Healthcare: Efficient for labeling in fast-paced environments.
- Manufacturing: Supports easy labeling in various production tasks.
Supported Operating Systems:
Compatible with Android and iOS, allowing seamless integration with mobile devices for flexible label printing on demand.
Supported Applications:
Perfect for product labeling, packaging, inventory management, and shipping labels. It caters to labeling needs in diverse industries, providing flexibility and ease of use in various applications.
Benefits & Compatibility:
- Durable Construction: Built to last, making it suitable for both indoor and outdoor usage.
- Efficient Design: Direct thermal printing reduces maintenance needs, saving time.
- Multiple Connectivity Options: USB and Bluetooth interfaces ensure compatibility with many devices and operating systems.
- Extended Battery Life: Enables prolonged use without frequent recharging.
Warranty Information:
The XP-HP3 Handheld Printer includes a one-year standard warranty covering manufacturing defects. Please review the warranty documentation for details on coverage and support options.
Delivery Services (UAE):
We provide reliable, fast delivery across the UAE—including Dubai, Abu Dhabi, Sharjah, Al Ain, and more—ensuring your XP-HP3 Handheld Printer arrives promptly and ready for immediate use.
After Sales Support:
Our dedicated support team is available to assist with setup, maintenance, and troubleshooting to ensure you get the most out of your Xprinter XP-HP3 Handheld Printer. We are committed to providing complete customer satisfaction and ongoing support.
Request for Customer Reviews:
We invite customers to share their experiences with the Xprinter XP-HP3. Your feedback is valuable and helps others choose the right solution for their labeling needs.
Stock Availability:
We aim to keep our inventory updated for quick delivery. If any item is unavailable, we will notify you promptly. For urgent orders, contact us to confirm stock availability.
Get in Touch:
For questions or additional details about the XP-HP3 Handheld Printer, our team is here to help. Contact us for expert advice on product features, availability, and more.
Disclaimer:
All information provided is for general purposes only and subject to change. Product images are for illustration and may not fully reflect actual products. NEOTECH does not guarantee content accuracy. Verify with a sales representative before purchasing.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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