✅ Contact Us

✅ NEOTECH® 
Clear communication, verified identity, and UAE-law-compliant support.

Business Identity

Website: https://neotech.ae
Brand (Display Name): NEOTECH®
Legal Entity / Operator: NEOLYN TECHNOLOGY LLC
UAE VAT TRN: 100319094700003

All payments, invoices, refunds, and after-sales services for orders placed on neotech.ae are processed exclusively by NEOLYN TECHNOLOGY LLC.
A valid UAE VAT invoice is issued for every completed order.

Registered Business Address

Store 13, Computer Building
Al Nahdha Street (Opp. Admiral Plaza Hotel)
Al Fahidi – Bur Dubai, Dubai 44245
United Arab Emirates

🧭 Google Maps directions available

Customer Support

Email: support@neotech.ae
WhatsApp / Phone: +971 50 739 1234

Support Hours (GST, UTC +4):

  • Monday–Saturday: 9:00 AM – 9:00 PM
  • Sunday: 9:00 AM – 5:00 PM

Response Time:
We aim to reply within 1–2 business days. For urgent matters, WhatsApp support during working hours is recommended.

Sales Coverage

NEOTECH® operates exclusively within the United Arab Emirates.

  • Sales, delivery, returns, and warranty support are UAE-only
  • International shipping is not available
  • P.O. Box addresses are not supported

Please provide a complete UAE street address and an active UAE phone number to avoid delivery delays.

Order Verification (Anti-Fraud & Consumer Protection)

To protect customers, payment providers, and brand owners, NEOTECH® may verify selected orders by phone or email.

  • Verification may apply to high-value, bulk, or flagged orders
  • Orders that cannot be verified may be cancelled and fully refunded
  • All refunds are processed by NEOLYN TECHNOLOGY LLC via the original payment method

This process supports secure transactions and UAE consumer protection requirements.

Returns & Warranty

Before returning or exchanging any product, customers must request a Return Authorisation Number (RAN) by emailing support@neotech.ae.

  • Products must be unused and in original condition unless defective
  • A prepaid return label is provided (where applicable)

Please review:

  • Returns & Refund Policy
  • Warranty & Support Policy

Verified Business Documents

NEOTECH® maintains verified legal and compliance documentation.

  • Access is provided via a secure Document Vault
  • Verification is manual and time-limited
  • Public download links are not enabled for security reasons

Additional Notes

  • Languages: Customer support available in English and Arabic
  • Pricing & VAT: Prices are VAT-inclusive unless stated otherwise; final pricing appears at checkout and on the VAT invoice
  • Privacy: Contact details are used only to respond to enquiries, in line with our Privacy Policy

Frequently Asked Questions (Customer Support)

Do you provide customer support outside the UAE?

No. NEOTECH® provides sales, delivery, returns, warranty, and customer support within the United Arab Emirates only.

How can I contact NEOTECH® quickly for urgent matters?

For urgent issues, WhatsApp support at +971 50 739 1234 during working hours is recommended.

Are all payments and refunds handled by NEOLYN TECHNOLOGY LLC?

Yes. All orders on neotech.ae are billed, processed, and refunded exclusively by NEOLYN TECHNOLOGY LLC, with a valid UAE VAT invoice.

Compliance Statement

This Contact Us page aligns with:

  • UAE Consumer Protection & eCommerce Law
  • Dubai DED requirements
  • Google Merchant Center transparency guidelines
  • Shopify platform policies

⚠ Adjusted for compliance:
UAE-only operations; Email and WhatsApp are the primary contact channels; no “authorized,” “official,” or “guaranteed” claims unless legally verified.

Contact Us — NEOTECH® (Verified Business Information)

📧 Email: support@neotech.ae
💬 WhatsApp: +971 50 739 1234

Last updated: 31 January 2026 (GST, UTC +4)