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Citizen Systems CL-S531II Direct Thermal

Citizen Systems CL-S531II Direct Thermal

Regular price Dhs. 2,030.00 AED
Regular price Dhs. 2,194.00 AED Sale price Dhs. 2,030.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CL-S531II Direct Thermal Printer"


The Citizen Systems CL-S531II is a robust direct thermal printer tailored for environments that demand quick and reliable printing. It excels in retail, healthcare, and logistics, efficiently handling labels, tickets, and receipts.

Product Description:

The CL-S531II uses direct thermal technology to offer high-speed, high-quality printing without the need for toner or ink, which reduces ongoing maintenance costs. It boasts a sharp print resolution of 300 dpi, ensuring that every printout, from detailed labels to crisp receipts, is legible and professional. Compact and built to last, the CL-S531II is designed for busy workspaces where reliable performance is key.

Key Features:

  • Direct Thermal Technology: Streamlines printing by eliminating the need for ink or ribbons.
  • High Resolution: 300 dpi resolution ensures detailed and clear prints.
  • Durable Design: Constructed to withstand rigorous daily operations.
  • Fast Output: Quick printing capabilities to keep pace with high-volume demands.
  • User-Friendly Interface: Simplifies operations with an intuitive setup and easy media loading.

Product Quality and Performance:

Renowned for its reliability and durability, the CL-S531II is built to perform consistently under the pressures of intensive use. It is particularly valuable in sectors where efficiency is critical, supporting uninterrupted printing during peak business hours.


  • Dimensions: 231mm x 289mm x 183mm
  • Weight: 3.6 kg
  • Print Method: Direct Thermal
  • Max Print Width: 4 inches
  • Max Roll Diameter: 5 inches
  • Resolution: 300 dpi
  • Interface: USB, Ethernet

Purpose of Use:

This printer is a great choice for applications requiring fast and frequent label, ticket, and receipt printing, such as in retail settings, medical facilities, and shipping operations.

How to Use:

Setting up the CL-S531II is straightforward: connect it to your network or device, load the media, configure the settings via the control panel, and start printing. Maintain peak performance with regular cleaning of the print head and proper alignment.

Supported OS/Application/Industries:

The CL-S531II is versatile, supporting various operating systems including Windows, which makes it suitable for a wide array of business applications.

Benefits & Compatibility:

With its efficient direct thermal printing, the CL-S531II offers cost savings by eliminating the need for consumables. Its compact footprint and robust design make it ideal for businesses with limited space but high printing demands.

Warranty and FAQs:

The printer comes with a one-year warranty, and NEO Digital provides a comprehensive online support center, featuring FAQs and troubleshooting guides to assist users.

Delivery Services (UAE):

NEO Digital ensures prompt and reliable delivery services across the UAE, guaranteeing that your printer is delivered ready for immediate use.

After Sales Support:

Our dedicated support team is available to help with any issues or questions, ensuring that you can maximize the use of your CL-S531II printer.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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