NEOTECH
Citizen Systems CZ-01
Citizen Systems CZ-01
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Citizen Systems CZ-01: Portable Photo Printer
Overview:
The Citizen Systems CZ-01 is designed for photographers, event coordinators, and hobbyists who need a mobile printing solution that doesn’t compromise on quality. This portable photo printer offers exceptional convenience and performance, making it ideal for printing high-quality photos wherever you are.
Product Description:
Compact and lightweight, the CZ-01 uses dye-sublimation printing technology to produce vivid, long-lasting prints. It's easy to transport and set up, making it perfect for events, galleries, and personal use. The printer's intuitive design ensures that anyone can print photos directly from their devices with minimal setup.
Key Features:
- High-Quality Prints: Utilizes dye-sublimation technology for professional-level photo quality.
- Compact and Lightweight: Designed for easy portability and setup.
- Wireless Connectivity: Allows for printing directly from smartphones, tablets, and cameras.
- Fast Print Speeds: Produces a 4x6 photo in under a minute.
- User-Friendly Interface: Simple operation with clear instructions and minimal buttons.
Product Quality and Performance:
The CZ-01 delivers consistent, reliable performance, producing sharp, vibrant prints that capture the essence of your most memorable moments. Its durable construction ensures it can handle the rigors of travel and frequent use.
Specifications:
- Print Method: Dye-sublimation thermal transfer
- Print Speed: Approximately 50 seconds per 4x6 photo
- Maximum Resolution: 300 dpi
- Media Capacity: 50 prints per cartridge
- Dimensions: 180mm (W) x 155mm (D) x 70mm (H)
- Weight: 1.5 kg
Purpose of Use:
The CZ-01 is ideal for anyone needing a portable printing option for live events, travel photography, or quick personal projects. It’s particularly popular among professional photographers and event organizers who require a lightweight, reliable printer that can produce high-quality prints on demand.
How to Use:
To use the CZ-01, charge the battery, load the media cartridge, connect wirelessly to your device, and start printing. You can manage print settings and adjustments directly through the connected device’s interface.
Supported OS/Application/Industries:
This printer supports direct connections from iOS and Android devices, as well as compatibility with Windows and macOS computers, making it highly versatile for various applications across different sectors.
Benefits & Compatibility:
- Mobility: Easily transportable for printing in various locations.
- Ease of Use: Intuitive setup and operation make it accessible for all users.
- Quality Output: Ensures high-quality prints that are both beautiful and durable.
- Versatility: Compatible with multiple devices and operating systems for seamless integration.
Warranty and FAQs:
The Citizen Systems CZ-01 comes with a one-year warranty, covering any manufacturing defects or performance issues. For more detailed information and support, visit the NEO Digital website.
Delivery Services (UAE):
NEO Digital offers efficient and reliable delivery across the UAE, ensuring that your CZ-01 arrives quickly and ready for use.
After Sales Support:
Our expert support team is available to assist with any questions or concerns about the CZ-01, from initial setup to advanced troubleshooting, ensuring you get the most out of your portable printer.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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