NEOTECH
HP ENVY 13-BA0010TX Laptop - 10th Gen i7-10510U, 16GB, 512GB SSD, NVIDIA GeForce MX350 2GB, 13.3" FHD Touch
HP ENVY 13-BA0010TX Laptop - 10th Gen i7-10510U, 16GB, 512GB SSD, NVIDIA GeForce MX350 2GB, 13.3" FHD Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience elite performance with the HP ENVY 13-BA0010TX. Featuring a 10th Gen Intel i7, 16GB RAM, NVIDIA MX350 graphics, and a responsive 13.3” FHD touchscreen, it’s built for those who demand top-tier functionality in a sleek, portable package.
Overview:
The HP ENVY 13-BA0010TX is tailored for professionals and creatives who need a compact yet powerful workstation. This laptop combines high-performance technology with intuitive touch capabilities, making it a versatile choice for dynamic work environments and on-the-go productivity.
Product Description:
The HP ENVY 13-BA0010TX is powered by the 10th Generation Intel Core i7-10510U processor, providing efficiency and speed in a variety of applications, from complex spreadsheets to graphic design. 16GB of RAM ensures smooth multitasking while the 512GB SSD delivers ample storage with swift access times. The NVIDIA GeForce MX350 2GB graphics card offers additional power for creative software and light gaming. The 13.3-inch Full HD touchscreen enhances your interaction with the device, perfect for presentations, browsing, and more.
Key Features:
- CPU: 10th Gen Intel Core i7-10510U, robust and energy-efficient.
- Memory: 16GB RAM, ideal for heavy multitasking.
- Storage: 512GB SSD, quick data access and large storage capacity.
- Graphics: NVIDIA GeForce MX350 2GB, enhances visual performance.
- Display: 13.3-inch FHD Touchscreen, vivid visuals with touch interaction.
- Design: Ultra-slim and lightweight, with a striking, all-metal chassis.
Product Quality and Performance:
The HP ENVY 13-BA0010TX is designed with a premium all-metal body that not only looks stylish but also adds to the durability of the device. It's built to endure everyday use while providing consistent performance. Its advanced cooling system ensures it runs cool, enhancing the longevity and performance of the laptop.
Specifications:
- Dimensions: 30.65 x 19.46 x 1.69 cm
- Weight: Approximately 1.3 kg
- Operating System: Windows 10 Home, upgradable to Windows 11
- Battery Life: Up to 10 hours, supporting HP Fast Charge.
Purpose of Use:
Ideal for business professionals, students, and creative individuals who require a powerful computing solution that offers versatility through a touchscreen interface and high mobility.
How to Use:
Perfect for tasks that benefit from a touchscreen such as sketching, note-taking, and navigating through apps. Its lightweight design makes it excellent for travel and presentations.
Supported Applications:
Efficiently runs applications for office productivity, creative suites like Adobe Photoshop, and even light video editing software.
Benefits & Compatibility:
- Touchscreen Interface: Direct interaction with your content for enhanced productivity.
- Portable Design: Easy to carry for work or play anywhere.
- Powerful Specs: Capable of handling a variety of demanding applications.
Warranty and FAQs:
Includes a one-year standard warranty with options for extended coverage. Visit our FAQ section for tips on care, upgrades, and troubleshooting.
Shop Today & Receive Your Delivery Across the UAE!
Order the HP ENVY 13-BA0010TX now and take advantage of our reliable delivery services across the UAE.
Best Price Guarantee:
Enjoy competitive pricing with our best price guarantee. Find a lower price elsewhere? We'll match it.
After Sales Support:
Our customer support team is available to help with any after-purchase inquiries to ensure your complete satisfaction.
Request for Customer Reviews and Testimonials:
We value your feedback! Share your experience with the HP ENVY 13-BA0010TX to help us continuously improve and to assist other customers in making informed decisions.
Stock Availability:
Contact us directly to verify stock availability of the HP ENVY 13-BA0010TX before placing your order.
Get in Touch:
For more information or assistance with your HP ENVY 13-BA0010TX, please contact our customer service team.
Disclaimer:
All details provided about the HP ENVY 13-BA0010TX are for informational purposes only and may be subject to change without notice. Confirm all details with our sales team before making a purchase. Product images are for illustrative purposes only and may not accurately depict the actual product
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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