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NEOTECH

MICROSOFT ZDX-00001 SURFACE PRO 10 (2024) Tablet - Series 1 7-165U, 16GB, 1TB SSD, 13" FHD+ Touch (Platinum)

MICROSOFT ZDX-00001 SURFACE PRO 10 (2024) Tablet - Series 1 7-165U, 16GB, 1TB SSD, 13" FHD+ Touch (Platinum)

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Master efficiency with the Microsoft Surface Pro 10 (2024), model ZDX-00001, featuring a Series 1 7-165U processor, 16GB RAM, 1TB SSD, and a 13" FHD+ touch display in platinum. Ideal for professionals seeking a blend of power and elegance.


Overview:

The Microsoft Surface Pro 10 (2024), model ZDX-00001, is tailored for professionals and creatives who demand powerful performance and versatility in one sleek package. This model comes equipped with a Series 1 7-165U processor, 16GB of RAM, a 1TB SSD, and a 13-inch FHD+ touch display, all encased in an elegant platinum finish. It is perfect for those who require robust performance for demanding applications, along with the portability and stylish design of a high-end tablet.

Product Description:

The Surface Pro 10 elevates your computing experience with its potent Series 1 7-165U processor, designed to handle intense multitasking and high-demand applications effortlessly. The 16GB of RAM ensures smooth operation, while the 1TB SSD provides extensive storage space for all your important files, with quick access speeds to enhance productivity. The 13-inch FHD+ touch display offers crisp, clear visuals and responsive touch interaction, ideal for detailed work in design, data analysis, and multimedia presentations.

Key Features:

  • Advanced Processor: Series 1 7-165U, optimized for peak performance and energy efficiency.
  • Ample Memory: 16GB RAM allows for fluid multitasking across multiple applications.
  • Expansive Storage: 1TB SSD provides plenty of space for applications, documents, and media.
  • Superior Display: 13-inch FHD+ touch screen delivers vibrant images and precise touch control.
  • Elegant Platinum Finish: Combines a professional aesthetic with the durability needed for daily use.
  • Windows 11 Compatibility: Ensures seamless operation with the latest applications and security features.

Product Quality and Performance:

Constructed with premium materials, the Surface Pro 10 is built to withstand the rigors of daily use while maintaining a light and portable form factor. It is rigorously tested to meet the highest standards of performance and reliability, making it a trusted tool for professionals on the go.

Specifications:

  • Processor: Series 1 7-165U
  • Memory: 16GB RAM
  • Storage: 1TB SSD
  • Display: 13-inch FHD+ (Full High Definition Plus) Touchscreen
  • Operating System: Windows 11
  • Connectivity: Wi-Fi 6, Bluetooth, USB-C
  • Color: Platinum

Purpose of Use:

Ideal for business professionals, graphic designers, and educators who need a powerful, versatile device for presentations, creative projects, and extensive data handling. Its portability makes it perfect for travel and client meetings, while its impressive display and touch capabilities facilitate interactive tasks.

How to Use:

Leverage the Surface Pro 10 for running sophisticated software applications, utilize the touch screen for engaging presentations and creative design work, and take advantage of its portability to maintain productivity wherever your work takes you.

Supported OS/Application/Industries:

The Surface Pro 10 supports a wide array of professional-grade applications, making it suitable for industries that require robust processing power and detailed graphics work, such as digital marketing, engineering, finance, and multimedia editing.

Benefits & Compatibility:

  • High Performance: Handles intensive applications and multitasking with ease.
  • Interactive Display: Enhances productivity with intuitive touch controls.
  • Sleek and Portable: Offers the flexibility of a tablet with the performance of a laptop, wrapped in a stylish design.

Warranty and FAQs:

Includes a standard one-year warranty that covers hardware failures and defects. Comprehensive FAQs and customer support are available to help with any operational queries or issues.

Packaging/Weight/Dimension:

The device is thoughtfully packaged to protect it during shipping and designed to be environmentally friendly and lightweight for easy portability.

Shop Today & Receive Your Delivery:

Order your Microsoft Surface Pro 10 now and benefit from fast, reliable delivery. Enhance your professional capabilities with a device designed for high efficiency and style.

Best Price Guarantee:

We offer competitive pricing on the Surface Pro 10. Find a lower price elsewhere, and we will match it, ensuring you get the best value for your investment.

After Sales Support:

Our commitment to customer satisfaction includes comprehensive after-sales support. Whether you need help with setup, troubleshooting, or enhancing device performance, our team is here to assist.

Request for Customer Reviews and Testimonials:

We encourage you to share your experiences with the Surface Pro 10 to help us improve our service and assist other customers in making informed decisions.

Stock Availability:

Please contact us to verify the availability of the Microsoft Surface Pro 10. We strive to keep our inventory accurate and up-to-date to serve you better.

Get in Touch:

For any inquiries about the Microsoft Surface Pro 10 or for further assistance, please contact our customer service team. We are ready to assist with any questions or support needs you may have.

Disclaimer:

All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and specifications are subject to change without prior notice. Verify all details with our sales team before making a purchase to ensure complete satisfaction

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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