NEO Digital
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1255U, 16GB, 512GB SSD, 13.5" 2K Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1255U, 16GB, 512GB SSD, 13.5" 2K Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize efficiency with the Microsoft Surface Laptop 5 featuring a 12th Gen i7-1255U processor, 16GB RAM, 512GB SSD, and a 13.5" 2K touch display. Ideal for professionals and creatives who demand top-tier performance.
Overview:
The Microsoft Surface Laptop 5 is tailored for power users seeking a blend of performance, portability, and elegance. Powered by the 12th Generation Intel Core i7-1255U processor, complemented by 16GB of RAM and a 512GB SSD, this laptop handles intensive tasks effortlessly. Its 13.5-inch 2K touch display not only offers stunning visuals but also responsive touch control, perfect for professionals and creatives alike.
Product Description:
Designed for those who need reliable and powerful performance, the Microsoft Surface Laptop 5 excels in delivering an optimal computing experience. The Intel Core i7-1255U processor provides robust power for everything from data analysis to creative projects, while the 16GB of RAM ensures smooth multitasking. The 512GB SSD offers ample storage and swift access to essential files and applications. The 13.5-inch 2K touch screen enhances productivity with vibrant visuals and precise touch interactions.
Key Features:
- Powerful Intel Processor: 12th Gen i7-1255U for superior performance across all tasks.
- Ample Memory and Storage: 16GB of RAM for seamless multitasking and 512GB SSD for extensive data storage.
- Stunning 2K Touch Display: Delivers crisp, color-accurate visuals and responsive touch functionality.
- Elegant, Lightweight Design: Crafted for mobility, making it easy to carry without sacrificing performance.
- All-Day Battery Life: Built to last through long working sessions with fast charging capabilities.
Product Quality and Performance:
The Surface Laptop 5 is crafted with a premium, durable build designed to meet the needs of demanding applications and long workdays. It undergoes rigorous testing to ensure it stands up to the challenges of both professional and creative environments.
Specifications:
- Processor: Intel Core i7-1255U
- Memory: 16GB RAM
- Storage: 512GB SSD
- Display: 13.5-inch 2K (2256 x 1504) Touchscreen
- Operating System: Windows 11
- Connectivity: Wi-Fi 6, Bluetooth, USB-C, USB-A
- Battery Life: Extended use on a single charge with fast recharge options
Purpose of Use:
This laptop is ideal for professionals who require a machine capable of handling complex software, extensive multitasking, and who frequently engage in high-stake presentations. It is also well-suited for creatives who benefit from the touch display for design and editing work.
How to Use:
Leverage the Surface Laptop 5's capabilities by utilizing its advanced specs for demanding software applications, enjoy seamless multitasking with its ample RAM, and benefit from the touch screen for interactive presentations or creative projects.
Supported OS/Application/Industries:
The Surface Laptop 5 is equipped to run all major professional applications needed in fields such as business analytics, graphic design, software development, and digital content creation.
Benefits & Compatibility:
- Peak Performance: Tackle large projects and intense applications without lag.
- Interactive User Experience: Engage more deeply with your work thanks to the touch-enabled display.
- Mobility and Durability: Designed for those who need a reliable laptop that can travel anywhere.
Warranty and FAQs:
Includes a standard one-year warranty for hardware defects. For more detailed support, our comprehensive FAQ section is available, or contact our customer support directly for assistance.
Packaging/Weight/Dimension:
Packaged to ensure protection during transit, the Surface Laptop 5 is light enough for travel yet robust enough for daily use, balancing portability and functionality.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Laptop 5 today and benefit from our quick, reliable delivery services. Take your productivity to new heights with a laptop that meets your demands.
Best Price Guarantee:
We offer competitive pricing on the Surface Laptop 5. If you find a lower price elsewhere, we will match it to ensure you receive the best value.
After Sales Support:
Our commitment to customer satisfaction includes after-sales support to ensure a seamless experience with your new laptop.
Request for Customer Reviews and Testimonials:
We encourage you to share your experience with the Microsoft Surface Laptop 5 to help us improve our products and services and assist other customers in making informed decisions.
Stock Availability:
Please contact us to confirm the availability of the Microsoft Surface Laptop 5. We aim to provide accurate and timely information to facilitate your purchasing decisions.
Get in Touch:
For any inquiries about the Microsoft Surface Laptop 5 or additional support, please contact our customer service. Our team is ready to assist you with any questions or needs.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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