NEO Digital
MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1245U, 16GB, 512GB SSD, 13.5" 2K Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1245U, 16GB, 512GB SSD, 13.5" 2K Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Unleash productivity with the Microsoft Surface Laptop 5. Featuring a 12th Gen i5-1245U processor, 16GB of RAM, a 512GB SSD, and a 13.5" 2K touch display. Ideal for professionals and creatives.
Overview:
The Microsoft Surface Laptop 5 is a perfect blend of form and function, designed for users who need powerful performance in a sleek, portable format. With a 12th Generation Intel Core i5-1245U processor, 16GB of RAM, and a 512GB SSD, it provides ample power for multitasking and storage. The 13.5-inch 2K touch display offers stunning visuals and an intuitive user experience, making it ideal for both work and play.
Product Description:
The Surface Laptop 5 by Microsoft continues to push the boundaries of what a traditional laptop can offer. Equipped with an Intel Core i5-1245U processor, this laptop handles demanding applications with ease, while 16GB of RAM ensures smooth multitasking. The 512GB SSD offers substantial space and swift data access. The highlight is its 13.5-inch 2K touch screen, which brings your projects to life with vibrant colors and crisp detail, supported by an interactive touch interface.
Key Features:
- Intel Core i5-1245U Processor: Delivers efficient and robust performance for computing tasks.
- 16GB RAM: Allows for seamless multitasking and quick access to frequently used files and programs.
- 512GB SSD: Provides plenty of storage space and speedy file access.
- 13.5-inch 2K Touch Display: Offers sharp, vibrant visuals with the convenience of touch interaction.
- Elegant Design: Thin, light, and stylish, making it easy to carry and a pleasure to use on the go.
- All-Day Battery Life: Designed to last through your entire workday without needing a recharge.
Product Quality and Performance:
The Microsoft Surface Laptop 5 is constructed with premium materials, offering a durable chassis that can handle everyday wear and tear. The device undergoes stringent testing to ensure it meets the high standards expected of modern laptops, ensuring it can cope with everything from everyday tasks to more intensive applications.
Specifications:
- Processor: 12th Gen Intel Core i5-1245U
- Memory: 16GB RAM
- Storage: 512GB SSD
- Display: 13.5-inch 2K (2256 x 1504) Touchscreen
- Operating System: Windows 11
- Connectivity: Wi-Fi 6, Bluetooth, USB-C, USB-A
- Battery Life: Extended performance with fast charging capability
Purpose of Use:
Ideal for professionals and students who need a reliable and powerful device for content creation, data analysis, and multitasking. Its portable design and responsive touch screen also make it perfect for presentations and media consumption.
How to Use:
To maximize the potential of your Surface Laptop 5, leverage its touch capabilities for more dynamic interactions and presentations. Regularly update the system and apps to ensure you have the latest features and security updates.
Supported OS/Application/Industries:
This laptop is well-suited for applications in business, education, graphic design, and more, supporting software that requires substantial computing power and graphical capabilities.
Benefits & Compatibility:
- Powerful Performance: Handles intensive tasks easily, allowing you to focus on productivity and creativity.
- Touch Screen Interface: Enhances usability and interactivity, perfect for designers and those who prefer a tactile experience.
- Portable and Stylish: Easy to carry around, making it ideal for professionals on the move.
Warranty and FAQs:
Comes with a one-year warranty covering manufacturing defects. Extensive FAQs and customer support are available to assist with any queries or issues you may encounter.
Packaging/Weight/Dimension:
Designed for mobility, the Surface Laptop 5 is lightweight and comes in secure packaging to ensure it arrives in pristine condition.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Laptop 5 today and take advantage of our quick and reliable shipping services. Get ready to enhance your productivity with one of the most sophisticated laptops on the market.
Best Price Guarantee:
We offer competitive pricing on the Surface Laptop 5. If you find a lower price elsewhere, we will match it to ensure you get the best value.
After Sales Support:
Our commitment to customer satisfaction includes comprehensive after-sales support to help you get the most out of your new laptop.
Request for Customer Reviews and Testimonials:
Your feedback is invaluable. Please share your experience with the Microsoft Surface Laptop 5 to help us improve and assist other customers in making informed decisions.
Stock Availability:
Contact us to check the availability of the Microsoft Surface Laptop 5. We aim to provide the most accurate and up-to-date information.
Get in Touch:
For any questions about the Microsoft Surface Laptop 5 or for further assistance, please contact us. Our dedicated team is ready to help you with any inquiries or support needs.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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