NEO Digital
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 32GB, 512GB SSD, 13.5" 2K Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 32GB, 512GB SSD, 13.5" 2K Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Master your tasks with the Microsoft Surface Laptop 5, boasting a 12th Gen Intel i7-1265U, 32GB of RAM, 512GB SSD, and a precise 13.5" 2K touch display. Perfect for professionals who demand power and finesse.
Overview:
The Microsoft Surface Laptop 5 is engineered for high-level professionals and creatives who require top-tier performance without sacrificing mobility. Featuring a powerful 12th Generation Intel Core i7-1265U processor, 32GB of RAM, and a 512GB SSD, it offers ample speed and storage. The 13.5-inch 2K touch display enhances every interaction with superb clarity and responsive touch capabilities, making it ideal for detailed work across various applications.
Product Description:
Designed for those who tackle demanding tasks, the Surface Laptop 5 combines cutting-edge performance with sophisticated style. The Intel Core i7-1265U processor delivers outstanding efficiency and speed, suitable for multitasking and high-demand applications. 32GB of RAM ensures smooth operation even with multiple programs open, while the 512GB SSD provides substantial storage for large files and quick system boot-ups. The 13.5-inch 2K touch display offers stunning visuals and a touch interface for intuitive control, perfect for professionals on the go.
Key Features:
- Robust Intel Processor: 12th Gen Intel Core i7-1265U, optimized for speed and multitasking.
- Expanded Memory: 32GB of RAM for superior multitasking capabilities.
- High-Speed Storage: 512GB SSD for fast data retrieval and ample storage space.
- Crisp 2K Touch Display: 13.5-inch screen delivers vibrant visuals with precise touch control.
- Sleek, Portable Design: Lightweight and stylish, easy to carry for business and personal travel.
- All-Day Battery Life: Long-lasting battery supports intensive use without frequent recharging.
Product Quality and Performance:
The Surface Laptop 5 is constructed with premium materials that ensure durability and a premium feel. It is rigorously tested to handle the challenges of both professional and creative environments, making it a reliable choice for users who demand the best in technology and design.
Specifications:
- Processor: 12th Gen Intel Core i7-1265U
- Memory: 32GB RAM
- Storage: 512GB SSD
- Display: 13.5-inch 2K (2256 x 1504) Touchscreen
- Operating System: Windows 11
- Connectivity: Wi-Fi 6, Bluetooth, USB-C, USB-A
- Battery Life: Engineered to last through demanding workdays
Purpose of Use:
Ideal for software developers, graphic designers, video editors, and other professionals who require a powerful machine for complex computing tasks, graphic design, video editing, and data analysis. Its portable nature also makes it highly suitable for presentations and mobile workstations.
How to Use:
Utilize the powerful specs of the Surface Laptop 5 for running advanced software applications, enjoy the touch screen for interactive presentations and creative tasks, and benefit from its portability to remain productive whether in the office or on the move.
Supported OS/Application/Industries:
This laptop supports a broad range of applications, particularly in fields requiring high processing power such as digital marketing, engineering, graphic design, and data science.
Benefits & Compatibility:
- Powerful Processing: Handles intensive applications and multitasking with ease.
- Interactive Display: Touchscreen functionality enhances user engagement and productivity.
- Designed for Mobility: Combines power with a lightweight design for easy portability.
Warranty and FAQs:
Includes a one-year warranty covering hardware failures and technical issues. Extensive FAQs and customer support are available to assist with setup, troubleshooting, and optimization.
Packaging/Weight/Dimension:
The laptop is packaged securely to ensure safe delivery and designed to be lightweight for easy transport, making it a practical choice for professionals on the move.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Laptop 5 today to enjoy fast, reliable delivery. Elevate your computing experience with a laptop designed to meet the needs of today's high-demand users.
Best Price Guarantee:
We offer competitive pricing on the Surface Laptop 5. Find a lower price elsewhere, and we will match it, ensuring you get the best deal available.
After Sales Support:
Our commitment to customer satisfaction includes comprehensive after-sales support. Whether you need help with setup or have a question about features, our team is here to help.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the Surface Laptop 5 to help us improve our products and assist other customers in making informed decisions.
Stock Availability:
Please contact us to verify the availability of the Microsoft Surface Laptop 5. We strive to keep our inventory updated and provide timely information to assist with your purchase decisions.
Get in Touch:
For any inquiries about the Microsoft Surface Laptop 5 or for additional support, please contact our customer service team. We are ready to assist you with any questions or support needs you may have.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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