NEO Digital
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 256GB SSD, 13.5" 2K Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 256GB SSD, 13.5" 2K Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Unleash the potential of the Microsoft Surface Laptop 5, equipped with a 12th Gen i7-1265U, 16GB RAM, 256GB SSD, and a 13.5" 2K touch screen. Designed for professionals who need power in a portable package.
Overview:
The Microsoft Surface Laptop 5 is engineered for those who demand both power and portability. Featuring the 12th Generation Intel Core i7-1265U processor, 16GB of RAM, and a 256GB SSD, it delivers top-notch performance in a sleek, slim package. The 13.5-inch 2K touch display offers vibrant visuals and responsive touch control, making it perfect for professionals on the go.
Product Description:
The Surface Laptop 5 combines sophisticated design with cutting-edge performance. Powered by an Intel Core i7-1265U processor, it efficiently handles multitasking and demanding applications. The 16GB of RAM ensures smooth operation, while the 256GB SSD provides ample space for essential applications and fast data retrieval. The 13.5-inch 2K touch display enhances your interactive experience with sharp visuals and fluid touch navigation.
Key Features:
- High-Performance Processor: Intel Core i7-1265U for robust multitasking and productivity.
- Ample Memory: 16GB of RAM facilitates seamless application use and multitasking.
- Adequate Storage: 256GB SSD for fast boot-ups and quick file access.
- Vivid 2K Touch Display: 13.5-inch screen provides stunning visuals with responsive touch functionality.
- Sleek and Portable: Lightweight design makes it easy to carry, ideal for professionals and students alike.
- Enhanced Connectivity: Equipped with Wi-Fi 6, Bluetooth, USB-C, and USB-A ports for versatile connectivity options.
Product Quality and Performance:
Crafted with premium materials, the Surface Laptop 5 is built to withstand the rigors of daily use while providing reliable performance. Its thermal management system ensures it runs cool, even under load, making it suitable for extended work sessions.
Specifications:
- Processor: Intel Core i7-1265U
- Memory: 16GB RAM
- Storage: 256GB SSD
- Display: 13.5-inch 2K (2256 x 1504) Touchscreen
- Operating System: Windows 11
- Connectivity: Wi-Fi 6, Bluetooth, USB-C, USB-A
- Battery Life: Long-lasting with fast charging capability
Purpose of Use:
Ideal for business professionals and students who need a reliable laptop for intensive tasks such as graphic design, video editing, and data analysis. Its portability also makes it perfect for presentations and mobile offices.
How to Use:
Maximize the Surface Laptop 5's capabilities by leveraging its high-performance specs for demanding software applications, utilizing the touch screen for enhanced productivity in design and presentations, and taking advantage of its portability for work or study anywhere.
Supported OS/Application/Industries:
This laptop supports a broad range of professional applications required in fields like digital marketing, software development, graphic design, and more, ensuring it meets the needs of various professional environments.
Benefits & Compatibility:
- Powerful Processing: Capable of handling complex and resource-intensive applications.
- Interactive Touch Screen: Offers an engaging user experience and enhances productivity.
- Portable Design: Easy to transport and use on the go without sacrificing performance.
Warranty and FAQs:
Includes a one-year manufacturer warranty covering defects and technical issues. Visit our FAQ section for more information on maximizing your device's performance or contact our support team for personalized assistance.
Packaging/Weight/Dimension:
The Surface Laptop 5 is packaged securely to ensure it arrives in perfect condition and is designed to be lightweight for easy portability, making it a great choice for users who travel frequently.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Laptop 5 today to enjoy our fast and reliable shipping services. Experience a seamless blend of performance and portability with this high-end laptop.
Best Price Guarantee:
We offer competitive pricing on the Surface Laptop 5. Find a lower price elsewhere, and we will match it to ensure you get the best deal possible.
After Sales Support:
Our commitment to customer satisfaction includes comprehensive after-sales support to help you with any setup or operational issues.
Request for Customer Reviews and Testimonials:
We value your feedback! Please share your experience with the Surface Laptop 5 to help us improve our products and assist other customers in making informed decisions.
Stock Availability:
Please contact us to verify the availability of the Microsoft Surface Laptop 5 before placing your order. We strive to provide accurate and timely information to assist with your purchase decisions.
Get in Touch:
For any inquiries about the Microsoft Surface Laptop 5 or for further assistance, please contact our customer service. Our team is ready to help you with any questions or support you may need.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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