NEO Digital
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 32GB, 1TB SSD, 13.5" 2K Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 32GB, 1TB SSD, 13.5" 2K Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your computing experience with the Microsoft Surface Laptop 5, featuring a robust 12th Gen Intel i7-1265U, 32GB of RAM, 1TB SSD, and a 13.5" 2K touch display. Tailored for professionals and creatives who demand the best.
Overview:
The Microsoft Surface Laptop 5 is a high-end device tailored for professionals and creatives who require top-tier performance without sacrificing portability. Equipped with a 12th Generation Intel Core i7-1265U processor, 32GB of RAM, and a 1TB SSD, it delivers exceptional speed and ample storage. The 13.5-inch 2K touch display provides stunning visuals and intuitive touch interaction, making it ideal for intensive multitasking, media creation, and presentations.
Product Description:
This version of the Surface Laptop 5 combines advanced computing capabilities with a sleek, portable design. The Intel Core i7-1265U processor ensures efficient multitasking and rapid processing of complex tasks. With 32GB of RAM, users enjoy smooth performance and the ability to run multiple applications simultaneously without lag. The 1TB SSD offers extensive storage for large files and projects while providing quick access and load times. The 13.5-inch 2K touch display enhances productivity with its sharp image quality and responsive touch interface, perfect for professionals on the move.
Key Features:
- High-Performance Intel Processor: 12th Gen Intel Core i7-1265U for superior processing power.
- Expanded Memory: 32GB of RAM allows for advanced multitasking and smooth application transitions.
- Extensive Storage: 1TB SSD for storing all your essential files with speed and efficiency.
- Vibrant 2K Touch Display: Offers exceptional visual clarity and responsive touch functionality.
- Portable and Elegant: Lightweight and stylish, making it easy to carry for business and creative needs.
- Long Battery Life: Supports extended use for a full day's work, minimizing downtime.
Product Quality and Performance:
The Surface Laptop 5 is crafted from premium materials that ensure durability while maintaining a lightweight profile. It is designed to perform under pressure, whether in the office, at home, or during travel, providing dependable service for all types of professional and creative tasks.
Specifications:
- Processor: Intel Core i7-1265U
- Memory: 32GB RAM
- Storage: 1TB SSD
- Display: 13.5-inch 2K (2256 x 1504) Touchscreen
- Operating System: Windows 11
- Connectivity: Wi-Fi 6, Bluetooth, USB-C, USB-A
- Battery Life: Engineered for long-lasting performance with fast charging capabilities
Purpose of Use:
This laptop is ideal for high-end professionals and creatives needing a machine for software development, advanced graphic design, video editing, and data-intensive applications. Its portability also makes it perfect for presentations and collaborative projects.
How to Use:
Maximize the Surface Laptop 5's capabilities by leveraging its high-end specs for demanding software applications, utilize the touch screen for enhanced productivity in creative tasks, and enjoy its lightweight design for work on the go.
Supported OS/Application/Industries:
The Surface Laptop 5 is highly versatile, supporting a range of professional applications required in business, technology, graphic design, video production, and more, ensuring compatibility with industry-standard tools.
Benefits & Compatibility:
- Peak Performance: Tackles the most demanding applications and multitasks effortlessly.
- Interactive Display: Touchscreen functionality adds a layer of efficiency and engagement.
- Mobility and Style: Offers the flexibility of a portable device without compromising on performance.
Warranty and FAQs:
Comes with a one-year standard warranty covering manufacturing defects and technical issues. Extensive FAQs and customer support are available to assist with setup, troubleshooting, and optimization.
Packaging/Weight/Dimension:
The laptop is securely packaged to protect it during shipping and designed to be lightweight for easy transport, ideal for professionals who frequently travel.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Laptop 5 today and benefit from our fast, reliable delivery services. Take your productivity to new heights with a laptop that combines power and portability.
Best Price Guarantee:
We offer competitive pricing on the Surface Laptop 5. If you find a lower price elsewhere, we will match it to ensure you get the best value for your purchase.
After Sales Support:
Our commitment to customer satisfaction includes comprehensive after-sales support to ensure you have a seamless experience with your new laptop.
Request for Customer Reviews and Testimonials:
We value your feedback and encourage you to share your experience with the Surface Laptop 5 to help us improve our products and assist other customers in making informed decisions.
Stock Availability:
Please contact us to confirm the availability of the Microsoft Surface Laptop 5. We aim to provide accurate and timely information to assist with your purchasing decisions.
Get in Touch:
For any inquiries about the Microsoft Surface Laptop 5 or for additional support, please contact our customer service team. We are ready to assist you with any questions or support needs you may have.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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