NEOTECH
Microsoft Surface Laptop 5 - 12th Gen i7-1265U, 16GB, 256GB SSD, 13.5" 2K Touch
Microsoft Surface Laptop 5 - 12th Gen i7-1265U, 16GB, 256GB SSD, 13.5" 2K Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Unleash efficiency with the Microsoft Surface Laptop 5, equipped with a powerful 12th Gen Intel i7-1265U, 16GB of RAM, 256GB SSD, and a vibrant 13.5" 2K touch display. Designed for the modern professional.
Overview:
The Microsoft Surface Laptop 5 is designed for users who require a combination of power, style, and mobility. Featuring a 12th Generation Intel Core i7-1265U processor, 16GB of RAM, and a 256GB SSD, it offers robust performance for both work and leisure. The 13.5-inch 2K touch display provides superior clarity and responsive interaction, making it perfect for professionals, creatives, and students.
Product Description:
This iteration of the Surface Laptop 5 brings a level of performance that can handle demanding tasks and multitasking with ease. The Intel Core i7-1265U processor ensures swift and efficient operation, while the 16GB of RAM allows for smooth performance across multiple applications. The 256GB SSD offers quick access to files and applications, and the 13.5-inch 2K touch display not only delivers stunning visuals but also enhances productivity through touch interaction.
Key Features:
- High-Performance Processor: Intel Core i7-1265U, perfect for intensive computing tasks.
- Ample Memory: 16GB RAM for superior multitasking capabilities.
- Adequate Storage: 256GB SSD for fast boot times and sufficient storage space.
- Crisp 2K Touch Display: 13.5-inch screen that supports intuitive touch gestures.
- Sleek Design: Thin, light, and stylish, easy to carry for on-the-go use.
- All-Day Battery Life: Long-lasting battery suited for a full day's work without needing a charge.
Product Quality and Performance:
The Surface Laptop 5 is constructed with premium materials, ensuring durability and a lightweight build. It is tested rigorously to withstand the daily demands of professional use, providing a reliable and stable platform for all types of users.
Specifications:
- Processor: 12th Gen Intel Core i7-1265U
- Memory: 16GB RAM
- Storage: 256GB SSD
- Display: 13.5-inch 2K (2256 x 1504) Touchscreen
- Operating System: Windows 11
- Connectivity: Wi-Fi 6, Bluetooth, USB-C, USB-A
- Battery Life: Extensive, with fast charging capabilities
Purpose of Use:
Ideal for professionals who need a dependable device for complex software applications, extensive multitasking, and mobile presentations. Also suitable for creatives and students who require a powerful machine for design tasks, research, and note-taking.
How to Use:
To get the most out of the Surface Laptop 5, take advantage of its powerful specs for demanding applications, use the touch screen for enhanced productivity in apps that support touch input, and enjoy the portability for work or study from anywhere.
Supported OS/Application/Industries:
This laptop is versatile enough to run demanding applications typically used in business analytics, graphic design, software development, and digital content creation, making it suitable for various professional and academic settings.
Benefits & Compatibility:
- Enhanced Productivity: With its powerful CPU and ample RAM, tackle large projects and complex applications with ease.
- Interactive Experience: The touchscreen adds a layer of usability that can significantly enhance interactive tasks and presentations.
- Mobility for Professionals: Lightweight and compact, it can be easily transported between home, office, and meetings.
Warranty and FAQs:
Comes with a one-year standard warranty that covers hardware failures and defects. Additional support is available through an extensive FAQ section and dedicated customer service for troubleshooting and performance optimization tips.
Packaging/Weight/Dimension:
Designed for minimal environmental impact and maximum protection during shipping, the Surface Laptop 5 is compact and lightweight, facilitating easy transportation without compromising on screen size or performance.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Laptop 5 now to enjoy fast, reliable delivery directly to your doorstep. Step up your tech game with a laptop that meets the demands of modern professional life.
Best Price Guarantee:
We offer competitive pricing on the Microsoft Surface Laptop 5. If you find a lower price elsewhere, we promise to match it, ensuring you always get the best deal available.
After Sales Support:
We provide extensive after-sales support to ensure your satisfaction with the Surface Laptop 5. Our team is here to help with any setup queries or operational issues you might encounter.
Request for Customer Reviews and Testimonials:
Your feedback is crucial to us. Please share your experience with the Surface Laptop 5 to help us improve our products and assist other customers in making informed purchasing decisions.
Stock Availability:
Contact us to confirm the availability of the Microsoft Surface Laptop 5. We strive to keep our inventory information accurate and up-to-date to serve you better.
Get in Touch:
For any inquiries about the Microsoft Surface Laptop 5 or for further assistance, please don't hesitate to contact our customer service team. We are ready to assist you with any questions or support you may need.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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