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NEO Digital

MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 32GB, 512GB SSD, 13.5" 2K Touch

MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 32GB, 512GB SSD, 13.5" 2K Touch

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Experience the pinnacle of professional computing with the Microsoft Surface Laptop 5. Equipped with a 12th Gen i7-1265U, 32GB RAM, 512GB SSD, and a 13.5" 2K touch screen, it's designed for power users who require uncompromised performance and portability.


Overview:

The Microsoft Surface Laptop 5 is crafted for professionals who demand robust performance and high mobility. Featuring a powerful 12th Generation Intel Core i7-1265U processor, 32GB of RAM, and a 512GB SSD, it delivers unparalleled speed and responsiveness. The 13.5-inch 2K touch display offers exceptional clarity and intuitive interaction, making it ideal for intensive tasks, from complex data analysis to high-end graphic design.

Product Description:

Optimized for performance, the Surface Laptop 5 combines high computing power with a sleek, lightweight design. The Intel Core i7-1265U processor ensures efficient handling of the most demanding software, while 32GB of RAM allows for flawless multitasking. The 512GB SSD provides extensive storage for important files, with rapid access and boot times. The 13.5-inch 2K touch display not only produces brilliant visuals but also supports seamless interaction, enhancing productivity and creativity.

Key Features:

  • Top-Tier Intel Processor: 12th Gen Intel Core i7-1265U for advanced processing capabilities.
  • Extensive Memory: 32GB of RAM ensures smooth operation, even with multiple applications open.
  • Large Storage Capacity: 512GB SSD offers ample space and quick data access.
  • Vivid 2K Touch Display: 13.5-inch touchscreen enhances visual engagement and user interface interaction.
  • Elegant Portability: Lightweight and stylish, perfect for on-the-go professionals.
  • All-Day Battery Life: Long-lasting battery designed for extended use throughout the workday.

Product Quality and Performance:

The Surface Laptop 5 is built with premium materials that provide durability without adding unnecessary weight, making it a reliable companion for daily professional use. It is tested to meet rigorous performance standards, ensuring it can handle everything from everyday tasks to resource-intensive projects.

Specifications:

  • Processor: Intel Core i7-1265U
  • Memory: 32GB RAM
  • Storage: 512GB SSD
  • Display: 13.5-inch 2K (2256 x 1504) Touchscreen
  • Operating System: Windows 11
  • Connectivity: Wi-Fi 6, Bluetooth, USB-C, USB-A
  • Battery Life: Capable of powering through a full day without recharging

Purpose of Use:

This laptop is particularly suited for business executives, software developers, graphic designers, and data analysts who require a powerful machine that can travel easily. Its advanced specs make it excellent for presentations, complex computational tasks, and creative work.

How to Use:

To maximize the effectiveness of the Surface Laptop 5, utilize its high-end specifications for running sophisticated software programs, leverage the touch screen for dynamic presentations and design work, and enjoy its portability for business travel or client meetings.

Supported OS/Application/Industries:

The device is well-equipped to run a broad range of applications, making it suitable for industries that require heavy data processing, advanced graphic capabilities, and efficient multitasking, such as digital marketing, engineering, finance, and more.

Benefits & Compatibility:

  • Advanced Performance: Handles intensive applications effortlessly, ensuring smooth workflows.
  • Touchscreen Interaction: Provides a more engaging and intuitive way to navigate and control applications.
  • Designed for Professionals: Combines power with a professional aesthetic, suitable for high-stake environments.

Warranty and FAQs:

Comes with a one-year warranty covering standard hardware malfunctions. Extensive FAQs and customer support are available to help with any operational queries or issues.

Packaging/Weight/Dimension:

The laptop is securely packaged to prevent damage during shipping and is designed to be lightweight, facilitating easy transportation while maintaining robust functionality.

Shop Today & Receive Your Delivery:

Order the Microsoft Surface Laptop 5 today to enjoy our fast and reliable delivery service. Start experiencing top-level performance with unmatched portability.

Best Price Guarantee:

We offer competitive pricing on the Surface Laptop 5. If you find a lower price elsewhere, we promise to match it, ensuring you receive the best possible value.

After Sales Support:

Our commitment to customer satisfaction includes comprehensive after-sales support. We are here to assist with any setup or operational needs, ensuring a smooth and efficient experience.

Request for Customer Reviews and Testimonials:

We encourage our customers to share their experiences with the Surface Laptop 5 to help us continually improve our offerings and assist other customers in making well-informed decisions.

Stock Availability:

Please contact us to verify the availability of the Microsoft Surface Laptop 5. We strive to keep our inventory accurate and up-to-date to meet your needs promptly.

Get in Touch:

For any inquiries about the Microsoft Surface Laptop 5 or for further assistance, please contact our customer service team. Our experts are ready to assist you with any questions or support needs you may have.

Disclaimer:

All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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