NEOTECH
Mobilebase DS9
Mobilebase DS9
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Leverage the Mobilebase DS9, a rugged handheld designed for superior data management in the most challenging environments. Ideal for professionals in logistics, construction, and emergency services.
Overview:
The Mobilebase DS9 is a state-of-the-art rugged handheld device that addresses the needs of professionals who face the toughest field conditions in industries like logistics, construction, and emergency response. This device combines advanced data capture technology, robust connectivity, and a design built to endure extreme conditions.
Product Description:
The DS9 comes equipped with cutting-edge barcode scanning and optional RFID capabilities, making it a powerhouse for data collection and asset tracking. With features like Wi-Fi, Bluetooth, and optional cellular connectivity, it integrates seamlessly into enterprise systems, ensuring consistent communication and real-time data access. Its rugged build is IP-rated for exceptional resistance to water and dust, and it is designed to withstand significant impacts, ensuring reliability under harsh operational demands.
Key Features:
- Durability: Engineered to survive tough environments with IP-rated water and dust resistance; capable of withstanding drops and vibrations.
- Connectivity: Offers Wi-Fi, Bluetooth, and optional 4G LTE, providing versatile connectivity options for different field operations.
- Data Capture: Advanced barcode scanning and optional RFID technology for efficient and accurate data collection.
- Battery Life: Equipped with a powerful battery to support extended operational hours.
- Operating System: Operates on Android, ensuring a user-friendly experience and compatibility with a wide range of applications.
- Display: Features a sunlight-readable display that remains clear and operational in various lighting conditions.
Product Quality and Performance:
The DS9 is designed to meet military specifications, enabling it to perform reliably in extreme conditions such as high and low temperatures, humidity, and exposure to dust and water. It's crafted to handle the rigorous demands of daily use in challenging environments, enhancing productivity and reducing downtime.
Specifications:
- Processor: High-performance processor to handle demanding applications.
- Memory and Storage: Sufficient RAM and storage to accommodate complex applications and large datasets.
- Operating System: Android for ease of integration with enterprise systems.
- Connectivity: Wi-Fi, Bluetooth, and optional cellular connections.
- Display: Durable and clear touchscreen optimized for outdoor use.
- Battery: Long-lasting battery life tailored for continuous use.
- Dimensions: Ergonomically designed for comfortable handling during extensive use.
Purpose of Use:
- Field Services: Ideal for technicians who need robust mobile devices for managing work orders, performing inspections, and accessing real-time data.
- Construction: Useful for tracking project progress, materials, and coordinating tasks on construction sites.
- Emergency Services: Provides reliable performance for emergency responders who require quick access to critical information in the field.
How to Use:
- Charge the device fully before first use.
- Configure with required software and security settings as per organizational standards.
- Train personnel on the effective use of the device's data capture and connectivity features.
- Implement routine syncing with central systems to maintain data integrity and security.
- Maintain the device according to the manufacturer's instructions to ensure longevity and optimal performance.
Supported Industries:
The DS9 is particularly valuable for industries that require durable and efficient handheld devices for extensive outdoor and challenging environmental use, such as utilities, public safety, and field logistics.
Benefits & Compatibility:
- Robust Data Collection: Enables quick and reliable collection of data, supporting efficient decision-making and operations.
- Extreme Durability: Built to last under tough conditions, reducing repair and replacement costs.
- User-Friendly: Android OS enhances ease of use and simplifies integration with business processes.
Warranty and FAQs:
Comes with a comprehensive warranty covering defects and service issues. Online FAQs provide guidance for troubleshooting and maximizing the device's capabilities.
Packaging/Weight/Dimension:
The device is packaged securely, with weight and dimensions provided for effective logistics planning.
Shop Today & Receive Your Delivery:
Order your Mobilebase DS9 today to empower your workforce with a device that blends advanced technology with rugged durability. Fast delivery and excellent customer support guaranteed.
Best Price Guarantee:
We monitor our prices to ensure you receive the best value. If you find this model cheaper elsewhere, we will match the price.
After Sales Support:
Our dedicated customer support team is ready to assist with any setup or operational questions, ensuring you fully benefit from your Mobilebase DS9.
Request for Customer Reviews and Testimonials:
Your feedback is invaluable. Please share your experiences with the DS9 to help us improve and assist other customers.
Stock Availability:
Please contact us to check the availability of the Mobilebase DS9 before placing your order to ensure timely delivery.
Get in Touch:
For more information or additional support, contact our customer service team. We are committed to providing the necessary assistance and resolving any queries you may have.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and specifications are subject to change without prior notice. Please verify all details with our sales team before making a purchase to ensure complete satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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