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NEOTECH

MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 512GB SSD, 13.5" 2K Touch

MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 512GB SSD, 13.5" 2K Touch

Regular price Dhs. 17,900.00 AED
Regular price Sale price Dhs. 17,900.00 AED
Sale Sold out
Taxes included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Experience elite performance with the Microsoft Surface Laptop 5, equipped with a 12th Gen Intel i7-1265U, 16GB of RAM, and a 512GB SSD. Its 13.5-inch 2K touchscreen delivers stunning clarity and responsiveness, perfect for professionals and creatives.


Overview:

The Microsoft Surface Laptop 5, powered by a 12th Gen Intel Core i7-1265U processor, is tailored for professionals and power users who demand high performance. This model boasts 16GB of RAM and a 512GB SSD, ensuring ample space and speed for all your computing needs. The 13.5-inch 2K touchscreen offers superior clarity and responsive interaction, enhancing both productivity and entertainment experiences.

Product Description:

This iteration of the Microsoft Surface Laptop 5 stands out with its robust processing power and high-resolution display. The Intel Core i7-1265U processor provides exceptional speed and efficiency, while the 13.5-inch PixelSense display offers a resolution of 2256 x 1504, perfect for detailed graphical work and high-definition media viewing. With 16GB of RAM and a 512GB SSD, it handles extensive multitasking and large-scale projects effortlessly.

Key Features:

  • Processor: 12th Gen Intel Core i7-1265U for high-speed performance and seamless multitasking.
  • Memory and Storage: 16GB RAM and a 512GB SSD for fast operations and substantial storage capacity.
  • Display: 13.5-inch PixelSense 2K touchscreen, offering vivid colors and precise touch control.
  • Connectivity: Equipped with Wi-Fi 6 and Bluetooth for high-speed internet and peripheral connectivity.
  • Operating System: Windows 11 Home, featuring the latest features and security updates.
  • Battery Life: Long-lasting battery suitable for all-day use without the need for frequent charging.
  • Design: Slim and stylish, built for portability and ease of use without compromising on functionality.

Product Quality and Performance:

The Surface Laptop 5 is designed to meet the needs of demanding users with its durable build and efficient performance. Whether you're working on complex computations, creative projects, or everyday tasks, it delivers smooth and reliable performance. The advanced cooling system ensures the laptop operates efficiently even under heavy loads.

Specifications:

  • Screen Size: 13.5 inches
  • Resolution: 2256 x 1504 (2K)
  • Processor: Intel Core i7-1265U (12th Gen)
  • RAM: 16GB
  • Storage: 512GB SSD
  • Operating System: Windows 11 Home
  • Connectivity: Wi-Fi 6, Bluetooth
  • Camera: Front-facing camera with 720p HD video
  • Ports: USB-C, USB-A, 3.5mm headphone jack, Surface Connect port

Purpose of Use:

  • Professional Work: Ideal for professionals in fields like graphic design, software development, and data analysis.
  • Educational Use: Perfect for students and educators needing a powerful tool for research and multimedia projects.
  • Personal Entertainment: Great for streaming videos, online browsing, and interactive gaming.

How to Use:

  1. Start by setting up Windows 11 with your Microsoft account to personalize your device.
  2. Connect to the internet and download necessary updates and software.
  3. Adjust the display settings to your comfort and optimize battery settings for extended use.
  4. Utilize the touchscreen for enhanced interaction with apps and multimedia.
  5. Regularly update your software to keep the system running efficiently and securely.

Supported Industries:

This laptop is versatile for use in various sectors including business, education, creative industries, and technology, providing essential tools for high-performance computing and effective communication.

Benefits & Compatibility:

  • Enhanced Productivity: Fast processing capabilities allow for handling multiple tasks simultaneously without lag.
  • Superior Display: The high-resolution touchscreen is ideal for detailed work and immersive entertainment.
  • Portability: Lightweight and thin design makes it easy to carry, ideal for mobile professionals.

Warranty and FAQs:

Comes with a standard Microsoft warranty for hardware defects and technical support. FAQs are available to help with troubleshooting and maximizing device use.

Packaging/Weight/Dimension:

Securely packaged to protect during shipping. Details about the packaging, weight, and dimensions are provided for those planning logistics.

Shop Today & Receive Your Delivery:

Order your Microsoft Surface Laptop 5 today to leverage advanced computing capabilities. Fast delivery and reliable customer service are guaranteed.

Best Price Guarantee:

We offer competitive pricing on our products. If you find this model at a lower price elsewhere, we will match it to ensure you get the best deal.

After Sales Support:

Our customer service team is ready to assist with any questions or issues you may encounter, ensuring you can fully utilize the capabilities of your new laptop.

Request for Customer Reviews and Testimonials:

We value your feedback and encourage you to share your experience with the Surface Laptop 5 to help us improve and assist other customers.

Stock Availability:

Please contact us to verify the availability of the Microsoft Surface Laptop 5 before placing your order. We aim to maintain accurate stock levels to meet your needs promptly.

Get in Touch:

For any inquiries about our products or for additional support, please contact our customer service team. We are here to provide the necessary assistance and answer any questions you might have.

Disclaimer:

All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and specifications are subject to change without prior notice. Verify all details with our sales team before making a purchase to ensure complete satisfaction

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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