NEOTECH
MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1245U, 8GB, 512GB, 13.5" 2k Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i5-1245U, 8GB, 512GB, 13.5" 2k Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your computing experience with the Microsoft Surface Laptop 5, featuring a 12th Gen Intel i5-1245U processor, 8GB RAM, 512GB SSD, and a stunning 13.5-inch 2K touchscreen display. Perfect for professionals on the move.
Overview:
The Microsoft Surface Laptop 5 is equipped with a powerful 12th Gen Intel Core i5-1245U processor, complemented by 8GB of RAM and a 512GB SSD, making it a superb choice for professionals and students who require a blend of performance and portability. The 13.5-inch 2K touchscreen offers vibrant visuals and responsive touch control, making it perfect for both productivity tasks and media consumption.
Product Description:
This iteration of the Microsoft Surface Laptop enhances its reputation for combining sleek design with powerful functionality. The Intel Core i5-1245U processor ensures smooth operation, while the 13.5-inch PixelSense display provides exceptional clarity with a resolution of 2256 x 1504. This laptop is designed for users who require a reliable and stylish device for their everyday computing needs, from intensive multitasking to streaming high-definition content.
Key Features:
- Processor: 12th Gen Intel Core i5-1245U, optimized for performance and energy efficiency.
- Memory and Storage: 8GB RAM facilitates smooth multitasking; 512GB SSD ensures ample storage and quick data access.
- Display: 13.5-inch PixelSense 2K touchscreen, offering superior clarity and interactive use.
- Connectivity: Equipped with Wi-Fi 6 and Bluetooth 5.1 for high-speed connections and data transfer.
- Battery Life: Provides up to 17 hours of typical device usage, supporting all-day productivity without the need for frequent charging.
- Operating System: Windows 11, providing the latest features and security enhancements.
- Design: Sleek, lightweight, and portable with a luxurious feel, ideal for on-the-go use.
Product Quality and Performance:
The Surface Laptop 5 is crafted with premium materials that ensure durability without sacrificing style or portability. It is designed to handle everything from extensive document editing to multimedia consumption effortlessly, thanks to its high-performance internals and efficient cooling system.
Specifications:
- Screen Size: 13.5 inches
- Resolution: 2256 x 1504 (2K)
- Processor: Intel Core i5-1245U (12th Gen)
- RAM: 8GB
- Storage: 512GB SSD
- Operating System: Windows 11
- Connectivity: Wi-Fi 6, Bluetooth 5.1
- Camera: 720p HD front-facing camera
- Ports: USB-C, USB-A, 3.5mm headphone jack, Surface Connect port
Purpose of Use:
- Professional Work: Ideal for business professionals who need a reliable device for managing projects, running complex software, or conducting virtual meetings.
- Educational Use: Suitable for students who need a powerful device for research, writing papers, and attending online classes.
- Personal Entertainment: Excellent for streaming videos, surfing the web, and engaging with multimedia content.
How to Use:
- Fully charge the laptop before first use.
- Complete the initial Windows setup, including Wi-Fi connection and Microsoft account sign-in.
- Customize settings to optimize display brightness and power management for extended battery life.
- Install necessary applications from the Microsoft Store or through approved providers.
- Utilize the touchscreen for enhanced interaction with multimedia applications and creative tasks.
Supported Industries:
This laptop is versatile for use across various sectors including business, education, creative arts, and technology, providing essential tools for communication, data management, and creative endeavors.
Benefits & Compatibility:
- Enhanced Mobility: Lightweight and slim, easy to carry without sacrificing performance.
- Robust Performance: Capable of running demanding applications smoothly.
- High-Quality Display: Offers a rich visual experience, ideal for detailed graphical work and high-definition media.
Warranty and FAQs:
Comes with a standard Microsoft warranty for hardware defects and technical support. FAQs are available for troubleshooting common issues and optimizing device usage.
Packaging/Weight/Dimension:
Packaged securely to protect during transit. Details about the packaging, weight, and dimensions are provided for those planning shipping or delivery.
Shop Today & Receive Your Delivery:
Order the Microsoft Surface Laptop 5 today to enhance your productivity and enjoy powerful computing capabilities. Fast delivery and excellent customer service are guaranteed.
Best Price Guarantee:
We offer competitive pricing on our products. If you find this model at a lower price elsewhere, we will match it to ensure you get the best deal.
After Sales Support:
Our customer service team is ready to assist with any setup or operational questions, ensuring you can fully utilize the capabilities of your new laptop.
Request for Customer Reviews and Testimonials:
We encourage you to share your experience with the Surface Laptop 5 to help us improve and assist other customers.
Stock Availability:
Please contact us to confirm the availability of the Microsoft Surface Laptop 5 before placing your order. We strive to maintain accurate stock levels to meet your needs promptly.
Get in Touch:
For any inquiries about our products or for additional support, please contact our customer service team. We are here to provide the necessary assistance and answer any questions you might have.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and specifications are subject to change without prior notice. Verify all details with our sales team before making a purchase to ensure complete satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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