NEOTECH
MICROSOFT ZXX-00062 SURFACE Laptop - Snapdragon X Elite, 16GB, 1TB SSD, 13.8" (2304 x 1536) Touch
MICROSOFT ZXX-00062 SURFACE Laptop - Snapdragon X Elite, 16GB, 1TB SSD, 13.8" (2304 x 1536) Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your productivity with the Microsoft Surface Laptop powered by Snapdragon X Elite. Featuring 16GB RAM, 1TB SSD, and a 13.8-inch touch display with 2304 x 1536 resolution. Ideal for professionals and creatives who demand top-tier performance and mobility.
Overview:
The Microsoft Surface Laptop, equipped with the Snapdragon X Elite processor, is designed for users who need high performance combined with portability. It features 16GB of RAM and a 1TB SSD, all behind a responsive 13.8-inch (2304 x 1536) touch display. This configuration is perfect for professionals, creatives, and students looking for a powerful machine that can handle intensive tasks on the go.
Product Description:
This model of the Microsoft Surface Laptop utilizes the Qualcomm Snapdragon X Elite processor, known for its robust performance and energy efficiency. The 16GB of RAM ensures smooth multitasking and efficient operation across various applications, while the 1TB SSD provides substantial storage for all your files, with quick access speeds enhancing productivity. The 13.8-inch touch display not only offers crisp and vibrant visuals but also enhances user interaction with its touch capabilities, making it suitable for presentations, design work, or everyday tasks.
Key Features:
- Processor: Qualcomm Snapdragon X Elite, optimized for performance and connectivity.
- Memory and Storage: 16GB RAM for seamless multitasking; 1TB SSD for ample and fast storage.
- Display: 13.8-inch (2304 x 1536) touch screen, providing sharp visuals and responsive touch functionality.
- Connectivity: Advanced Wi-Fi and Bluetooth capabilities for robust, high-speed connections.
- Battery Life: Long-lasting battery, ideal for extended use without frequent recharges.
- Operating System: Windows 11 Pro, packed with the latest features for security and efficiency.
- Design: Slim and lightweight, making it highly portable while maintaining a stylish look.
Product Quality and Performance:
The Surface Laptop is built to meet the demands of power users, featuring a durable build and efficient cooling system to maintain optimal performance under heavy use. It's ideal for running complex applications, multitasking, and mobile computing needs.
Specifications:
- Screen Size: 13.8 inches
- Resolution: 2304 x 1536
- Processor: Qualcomm Snapdragon X Elite
- RAM: 16GB
- Storage: 1TB SSD
- Operating System: Windows 11 Pro
- Connectivity: Wi-Fi, Bluetooth
- Camera: High-quality front-facing camera for video calls
- Ports: USB-C, USB-A, headphone jack, Surface Connect
Purpose of Use:
- Professional Tasks: Ideal for business professionals who require a reliable and powerful device for presentations, complex computations, and remote meetings.
- Educational Use: Perfect for students and educators needing a versatile tool for research, note-taking, and online collaboration.
- Creative Work: Suitable for graphic designers and digital artists who benefit from a high-resolution touch screen for their creative processes.
How to Use:
- Charge the device fully before first use.
- Set up Windows 11 Pro following the on-screen instructions, connecting to Wi-Fi and personalizing your settings.
- Install necessary software applications from the Microsoft Store or other trusted sources.
- Adjust display settings to suit your preferences for optimal viewing comfort.
- Take advantage of the touch screen functionality to enhance your productivity in apps that support touch interaction.
Supported Industries:
This laptop is highly versatile and suitable for industries that demand robust computing capabilities, including technology, digital marketing, graphic design, and higher education.
Benefits & Compatibility:
- High-Performance: The Snapdragon X Elite processor ensures quick processing and efficient multitasking.
- Superior Display: High-resolution screen provides excellent clarity for detailed work and media viewing.
- Portability: Lightweight and compact design makes it easy to carry, ideal for a mobile lifestyle.
Warranty and FAQs:
Includes a comprehensive manufacturer's warranty covering hardware defects and technical issues. Extensive FAQs are available online to help with troubleshooting and device optimization.
Packaging/Weight/Dimension:
The laptop is securely packaged to protect during shipping. Information on packaging, weight, and dimensions are provided for customers managing delivery or transport.
Shop Today & Receive Your Delivery:
Order your Microsoft Surface Laptop today and benefit from our fast delivery services. Experience the blend of premium performance and exceptional quality firsthand.
Best Price Guarantee:
We monitor the market to ensure we offer the best price. If you find this model cheaper elsewhere, we will match the price.
After Sales Support:
Our dedicated customer service team is available to assist with any setup or usage questions, ensuring you maximize the benefits of your new laptop.
Request for Customer Reviews and Testimonials:
We encourage you to share your experiences with the Surface Laptop to help us continually improve our products and customer service.
Stock Availability:
Please contact us to confirm the availability of the Microsoft Surface Laptop before placing your order to ensure timely delivery.
Get in Touch:
For further inquiries or additional support, please contact our customer service team. We are committed to providing the assistance you need to fully enjoy your Microsoft Surface experience.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and specifications are subject to change without prior notice. Please verify all details with our sales team before making a purchase to ensure complete satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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