NEOTECH
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1255U, 16GB, 512GB SSD, 13.5" 2K Touch
MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1255U, 16GB, 512GB SSD, 13.5" 2K Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Step up your productivity with the Microsoft Surface Laptop 5, featuring a robust 12th Gen Intel i7-1255U, 16GB of RAM, and a 512GB SSD, encapsulated in a sleek 13.5-inch 2K touchscreen display. Ideal for power users and professionals.
Overview:
The Microsoft Surface Laptop 5, equipped with a high-performance 12th Gen Intel Core i7-1255U processor and enhanced by 16GB of RAM and a 512GB SSD, offers a perfect blend of power and elegance. This model features a 13.5-inch 2K touchscreen, providing sharp visuals and responsive touch control for an unparalleled user experience.
Product Description:
The latest iteration of the Microsoft Surface Laptop 5 is designed for professionals and creatives seeking a powerful computing solution that does not compromise on mobility. With its Intel Core i7 processor, this laptop excels in handling demanding tasks such as data analysis, graphic design, and video editing. The 2256 x 1504 PixelSense display offers vibrant colors and deep contrasts, while the touch feature adds a layer of intuitive interaction.
Key Features:
- Processor: 12th Gen Intel Core i7-1255U, ensuring high-speed processing and ultimate efficiency.
- Memory and Storage: 16GB RAM for flawless multitasking; 512GB SSD for extensive storage and rapid system responses.
- Display: 13.5-inch PixelSense 2K touchscreen that provides exceptional clarity and detail.
- Connectivity: Advanced Wi-Fi 6 and Bluetooth capabilities for seamless connections.
- Battery Life: Extended battery life suitable for all-day use without the need for frequent recharging.
- Operating System: Windows 11 Home, featuring the latest updates and security features.
- Design: Ultra-slim and stylish, crafted for easy portability and impressive performance.
Product Quality and Performance:
The Surface Laptop 5 is built to high standards, featuring a robust design and reliable performance. It is ideal for handling extensive computing tasks efficiently, thanks to its powerful processor and sufficient memory. The device is also known for its quiet operation and effective heat management, ensuring comfort and longevity during prolonged use.
Specifications:
- Screen Size: 13.5 inches
- Resolution: 2256 x 1504 (2K)
- Processor: Intel Core i7-1255U (12th Gen)
- RAM: 16GB
- Storage: 512GB SSD
- Operating System: Windows 11 Home
- Connectivity: Wi-Fi 6, Bluetooth
- Camera: Front-facing camera with 720p HD video
- Ports: USB-C, USB-A, Surface Connect port, 3.5mm headphone jack
Purpose of Use:
- Professional and Business Use: Ideal for professionals who require a robust machine for multitasking, presentations, and complex computations.
- Creative Projects: Suitable for designers and video editors who need precision and high processing power.
- Education and Research: Perfect for researchers and academics who require a dependable device for extensive data analysis and virtual collaboration.
How to Use:
- Charge the device fully before first use.
- Follow the initial setup instructions for Windows 11 to personalize your device.
- Connect to your preferred Wi-Fi network and configure cloud syncing with your Microsoft account.
- Install necessary applications and tools from the Microsoft Store or other trusted sources.
- Utilize the touchscreen for enhanced navigation and creative tasks.
Supported Industries:
This laptop is versatile enough for use across various sectors, including technology, finance, creative industries, education, and business, facilitating high-level computing and effective communication.
Benefits & Compatibility:
- High Performance: The i7 processor and 16GB of RAM ensure high-speed operations and efficient multitasking.
- Superior Display: The 2K touchscreen offers a high-resolution interface for detailed visual work.
- Portable Design: Lightweight and compact, easy to carry for professionals on the move.
Warranty and FAQs:
Comes with a standard Microsoft warranty for hardware defects and technical support. FAQs available for troubleshooting and optimizing device performance.
Packaging/Weight/Dimension:
Securely packaged to ensure protection during transit, with detailed specifications on weight and dimensions provided for logistical planning.
Shop Today & Receive Your Delivery:
Purchase your Microsoft Surface Laptop 5 today to leverage enhanced productivity and powerful computing capabilities. Expect fast delivery and excellent customer service.
Best Price Guarantee:
We monitor our pricing to ensure you receive the best possible deal. If you find this model at a lower price elsewhere, we will match it.
After Sales Support:
Our customer service team is available to assist with any setup or operational questions, ensuring you can fully utilize the capabilities of your new laptop.
Request for Customer Reviews and Testimonials:
We encourage you to share your experience with the Surface Laptop 5 to help us improve and assist other customers.
Stock Availability:
Please contact us to verify the availability of the Microsoft Surface Laptop 5 before placing your order. We aim to maintain accurate stock levels to meet your needs promptly.
Get in Touch:
For any inquiries about our products or for additional support, please contact our customer service team. We are here to provide the necessary assistance and answer any questions you might have.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and specifications are subject to change without prior notice. Verify all details with our sales team before making a purchase to ensure complete satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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