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NEOTECH

MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 512GB SSD, 13.5" 2K Touch

MICROSOFT SURFACE Laptop 5 - 12th Gen i7-1265U, 16GB, 512GB SSD, 13.5" 2K Touch

Regular price Dhs. 17,900.00 AED
Regular price Sale price Dhs. 17,900.00 AED
Sale Sold out
Taxes included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Unleash productivity with the Microsoft Surface Laptop 5, featuring a 12th Gen Intel i7-1265U, 16GB RAM, and 512GB SSD. Experience vibrant visuals on a 13.5" 2K touchscreen. Ideal for professionals seeking performance and portability.


Overview:

The Microsoft Surface Laptop 5 is engineered for high-efficiency users, boasting a 12th Gen Intel Core i7-1265U processor complemented by 16GB of RAM and a 512GB SSD. It offers powerful processing capabilities packed into a sleek, portable design with a stunning 13.5-inch 2K touchscreen display, making it perfect for professionals and creatives who demand top-tier performance on the go.

Product Description:

The Surface Laptop 5 redefines modern computing with its robust performance and ultra-responsive features. The 12th Gen Intel Core i7-1265U processor provides advanced power efficiency and processing strength for intensive applications and multitasking. The laptop's 13.5-inch PixelSense display delivers outstanding visual clarity with a 2256 x 1504 resolution, enhancing productivity and multimedia experiences with vivid color accuracy and touch interaction.

Key Features:

  • Processor: 12th Gen Intel Core i7-1265U, optimized for high-speed and smooth performance.
  • Memory and Storage: 16GB RAM ensures seamless multitasking; 512GB SSD offers ample space and quick boot-ups.
  • Display: 13.5-inch PixelSense 2K touchscreen that offers precise touch control and vibrant image quality.
  • Connectivity: Advanced Wi-Fi 6 for rapid connectivity; Bluetooth for wireless device integration.
  • Battery Life: Long-lasting battery suitable for all-day use without the need for frequent charging.
  • Operating System: Windows 11 Home, featuring the latest innovations in security, productivity, and creative capabilities.
  • Design: Thin, light, and elegant, perfect for mobile professionals and students.

Product Quality and Performance:

Designed to handle demanding software and multitasking, the Surface Laptop 5 maintains a cool and efficient operation even under intense use, thanks to its superior build quality and thermal management. Its durable construction ensures it withstands the rigors of daily use while remaining highly portable and stylish.

Specifications:

  • Screen Size: 13.5 inches
  • Resolution: 2256 x 1504 (2K)
  • Processor: Intel Core i7-1265U (12th Gen)
  • RAM: 16GB
  • Storage: 512GB SSD
  • Operating System: Windows 11 Home
  • Connectivity: Wi-Fi 6, Bluetooth
  • Camera: 720p HD front-facing camera
  • Ports: USB-C, USB-A, Surface Connect port, 3.5mm headphone jack

Purpose of Use:

  • Professional Applications: Perfect for business analytics, software development, graphic design, and video editing.
  • Education: Ideal for students and educators needing powerful tools for research, multimedia projects, and remote learning.
  • Personal Use: Great for everyday tasks, streaming content, and interactive media.

How to Use:

  1. Start by fully charging the device before initial use.
  2. Complete the Windows 11 setup, including signing into your Microsoft account and connecting to Wi-Fi.
  3. Adjust the display and power settings to your liking for optimized visual comfort and battery life.
  4. Install your required applications from trusted sources to begin your tasks.
  5. Utilize the touchscreen functionality to enhance your interactive experiences and productivity.

Supported Industries:

This laptop is highly suitable for industries that demand robust computational capabilities, such as technology, digital marketing, finance, graphic design, and more, enabling efficient task management and creativity.

Benefits & Compatibility:

  • Enhanced Productivity: With its powerful processor and sufficient RAM, handle complex tasks quickly and efficiently.
  • Superior Display: Enjoy detailed and sharp visuals for intricate design work or high-definition media viewing.
  • Portability: Lightweight design makes it easy to carry, ideal for professionals and students on the move.

Warranty and FAQs:

Includes a standard Microsoft warranty for peace of mind on hardware defects and malfunctions. An extensive FAQ section is available for troubleshooting and maximizing device utility.

Packaging/Weight/Dimension:

The Surface Laptop 5 comes securely packaged to prevent damage during shipping, with specifics on weight and dimensions provided to assist in logistics planning.

Shop Today & Receive Your Delivery:

Order now to enhance your computing experience with the Microsoft Surface Laptop 5. Fast delivery options are available, along with excellent customer service.

Best Price Guarantee:

We offer competitive pricing on our products. If you find this model at a lower price elsewhere, let us know, and we'll match it to ensure you get the best deal.

After Sales Support:

Our dedicated customer service team is here to assist with any setup or usage questions you may have, ensuring you can maximize the capabilities of your new laptop.

Request for Customer Reviews and Testimonials:

We value your feedback and encourage you to share your experience with the Surface Laptop 5 to help us improve and assist other customers better.

Stock Availability:

Please contact us to confirm the availability of the Microsoft Surface Laptop 5 before placing your order to ensure prompt delivery.

Get in Touch:

For any inquiries or additional support, feel free to contact our customer service team. We are committed to providing the necessary assistance and answering any questions you may have.

Disclaimer:

All information provided is for general informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and specifications are subject to change without prior notice. Verify all details with our sales team before making a purchase to ensure complete satisfaction

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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