NEOTECH
MICROSOFT QIL-00030 SURFACE PRO 9 Tablet - 12th Gen i7-1255U, 16GB, 256GB SSD, 13" FHD+ Touch
MICROSOFT QIL-00030 SURFACE PRO 9 Tablet - 12th Gen i7-1255U, 16GB, 256GB SSD, 13" FHD+ Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Empower your productivity with the Microsoft Surface Pro 9 QIL-00030, featuring a 12th Gen Intel Core i7 processor, 16GB RAM, and a 256GB SSD. This 13" FHD+ touchscreen is perfect for professionals on the move.
Overview:
The Microsoft Surface Pro 9 QIL-00030 is a top-tier tablet designed for professionals who need power and portability. Equipped with a 12th Gen Intel Core i7-1255U processor, 16GB of RAM, and a 256GB SSD, it delivers exceptional performance for a range of demanding applications, from business analytics to graphic design.
Product Description:
This Surface Pro 9 model features a 13-inch FHD+ PixelSense Flow touchscreen that supports both touch and Surface Pen inputs, offering versatility for interactive tasks. It's lightweight and ultra-portable, with a battery life that supports all-day use without recharging, making it ideal for professionals on the go.
Key Features:
- Processor: 12th Gen Intel Core i7-1255U for high-speed and efficient performance.
- Memory and Storage: 16GB RAM enhances multitasking capabilities, and a 256GB SSD provides ample storage for applications and files.
- Display: 13" PixelSense Flow FHD+ touchscreen offers vivid visuals and responsive touch interactions.
- Connectivity: Equipped with Wi-Fi 6, USB-C with Thunderbolt 4, and a Surface Connect port for versatile connectivity options.
- Battery Life: Up to 15.5 hours of typical device usage, perfect for day-long operations without the need for charging.
- Form Factor: Ultra-slim and lightweight, easy to carry and use in various mobile settings.
Product Quality and Performance:
The Surface Pro 9 QIL-00030 is built with premium materials that ensure durability and a high-quality feel. It's designed to meet the needs of power users who require robust performance in a portable format, capable of running multiple applications smoothly and efficiently.
Specifications:
- Operating System: Windows 11 Home
- Graphics: Intel Iris Xe Graphics to handle professional-grade creative software.
- Ports: Two USB-C with Thunderbolt 4, 3.5mm headphone jack, and Surface Connect for docking solutions.
- Camera: 10MP rear-facing and 1080p HD front-facing cameras suitable for conferencing and capturing content.
- Audio: Dual far-field Studio Mics and Dolby Atmos sound for an immersive audio experience.
- Security Features: Enhanced with TPM 2.0 for enterprise security and Windows Hello face sign-in.
Purpose of Use:
- Professional and Business Use: Ideal for handling complex spreadsheets, presentations, and virtual meetings.
- Creative Work: Great for artists and designers thanks to the high-resolution screen and Surface Pen compatibility.
- Everyday Productivity: Streamline daily tasks with powerful computing capabilities and comprehensive connectivity options.
How to Use:
- Set Up: Unbox and charge the device, then go through Windows 11 setup including Wi-Fi connection and Microsoft account sign-in.
- Software Installation: Install essential software from the Microsoft Store or other sources, configure email and productivity tools.
- Optimize Settings: Adjust display, power management, and peripheral settings for optimal usage according to personal preferences.
- Regular Maintenance: Ensure software updates are applied, and back up data regularly to secure your work.
Warranty and Support:
The tablet comes with a 1-year limited hardware warranty from Microsoft, covering manufacturing defects and technical support to assist with any issues.
Packaging:
The Surface Pro 9 is packaged with sustainability in mind, including minimal plastics and recyclable materials. It includes the tablet, a charger, and a quick start guide.
Shop Today:
Order your Microsoft Surface Pro 9 QIL-00030 today and take advantage of our fast shipping and excellent customer service. Enhance your professional capabilities with a tablet that's built to keep up with your demands.
Disclaimer:
All information is provided for general informational purposes only. Specifications and package contents are subject to change without notice. Verify all details directly with Microsoft before making a purchase decision
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52


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