NEOTECH
MICROSOFT RFB-00026 SURFACE 5 Laptop - 12th Gen i7-1255U, 8GB, 512GB SSD, 15" (2496 x 1664) Multi-Touch
MICROSOFT RFB-00026 SURFACE 5 Laptop - 12th Gen i7-1255U, 8GB, 512GB SSD, 15" (2496 x 1664) Multi-Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize your productivity with the Microsoft Surface Laptop 5 featuring a 12th Gen i7, 8GB RAM, 512GB SSD, and a responsive 15" multi-touch display. Perfect for work and play!
Overview
Meet the Microsoft Surface Laptop 5: A blend of elegance and efficiency. Powered by a 12th Gen Intel i7-1255U processor and equipped with 8GB of RAM, this laptop is your ideal partner for tackling demanding tasks. The 15-inch multi-touch display provides immersive visuals and seamless interaction, making it a top choice for professionals and creatives alike.
Product Description
The Microsoft Surface Laptop 5 is more than just a computer; it's a powerhouse encased in a sleek, lightweight design. With a 512GB SSD, it offers ample storage and lightning-fast performance. Pre-installed with Windows 11, it features the latest in security and productivity enhancements. Whether you're at the office, in a café, or on a plane, this laptop ensures you work effectively anywhere.
Key Features
- 12th Gen Intel i7-1255U Processor: High-speed performance meets energy efficiency.
- 8GB RAM: Smooth multitasking with multiple applications.
- 512GB SSD: Provides plenty of storage and quick file access.
- 15-inch Multi-Touch Display: Crisp, vibrant visuals with touch-screen functionality.
- Sleek Design: Ultra-thin and light, making it easy to carry around.
Product Quality and Performance
The Surface Laptop 5 is designed for those who demand reliability and performance. Built to handle professional software and intense multitasking, it ensures peak performance throughout its lifespan. Users consistently laud its build quality and the responsiveness of its touch screen, making it a trusted choice for demanding tasks.
Specifications
- Processor: 12th Gen Intel i7-1255U
- Memory: 8GB RAM
- Storage: 512GB SSD
- Display: 15-inch (2496 x 1664) Multi-Touch
- OS: Windows 11 Home
Purpose of Use
Ideal for both professionals and students, the Surface Laptop 5 is capable of running complex applications with ease. Its portable design makes it excellent for presentations, design work, and everyday computing, bridging the gap between functionality and portability.
How to Use
To get started with your Surface Laptop 5, turn it on and follow the setup instructions to configure Windows 11. The intuitive multi-touch screen enhances your interaction, allowing for a more dynamic use of applications and browsing.
Supported OS/Application/Industries
This laptop is highly adaptable across various industries, including technology, design, and education, thanks to its compatibility with a wide range of professional-grade software and applications designed for Windows 11.
Benefits & Compatibility
- Enhanced Productivity: Speedy processing allows for efficient task management.
- Versatility: Compatible with a wide array of peripherals and software.
- Energy Efficiency: Optimized for extended battery life without compromising performance.
Warranty and FAQs
Comes with a 1-year limited hardware warranty. For more details or troubleshooting, visit our FAQ section or contact support directly.
Packaging/Weight/Dimension
Packaged to ensure protection during transport, the Surface Laptop 5 weighs approximately 2.79 pounds and measures 13.4 x 9.6 x 0.58 inches, combining portability with robustness.
Shop Today & Receive Your Delivery Across the UAE!
Order your Microsoft Surface Laptop 5 today and take advantage of our reliable, fast delivery service throughout the UAE. Experience unmatched efficiency and style on the go.
Best Price Guarantee
We monitor our prices continuously to ensure you get the best deal. If you find a lower price for the same model elsewhere, we'll match it. Shop with confidence knowing you're getting the best value.
After Sales Support
Our commitment to your satisfaction doesn't end at purchase. We offer comprehensive after-sales support to help you get the most out of your Microsoft Surface Laptop 5.
Request for Customer Reviews and Testimonials
We appreciate your feedback! Please leave a review to help others learn about the benefits of the Microsoft Surface Laptop 5.
Stock Availability
Please contact us to confirm the availability of the Microsoft Surface Laptop 5 before placing your order. Although we strive to maintain a complete stock, availability can fluctuate. Products typically become available within 10-15 working days following order confirmation.
Get in Touch
For more information or advice on the Microsoft Surface Laptop 5, please reach out to our customer service team. We're here to help you make the best choice for your tech needs.
Disclaimer
All content provided is for informational purposes only and subject to change without notice. Product images are for illustration purposes only and may not reflect the actual product. Prices and availability may change. Please verify all details with our sales team before making a purchase to ensure accuracy and satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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