NEOTECH
MICROSOFT RFB-00004 SURFACE 5 Laptop - 12th Gen i7-1255U, 8GB, 512GB SSD, 15" (2496 x 1664) Touch
MICROSOFT RFB-00004 SURFACE 5 Laptop - 12th Gen i7-1255U, 8GB, 512GB SSD, 15" (2496 x 1664) Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize your productivity with the Microsoft Surface Laptop 5 RFB-00004, featuring a 12th Gen Intel i7 processor, 8GB RAM, and a 512GB SSD, encased in a sleek 15-inch touchscreen display for professionals and creatives.
Overview:
The Microsoft Surface Laptop 5 RFB-00004 is engineered for those who demand top-tier performance and mobility. This model, equipped with a 12th Generation Intel Core i7-1255U processor, 8GB of RAM, and a 512GB SSD, offers exceptional speed and storage, making it ideal for professionals, students, and creatives alike.
Product Description:
This iteration of the Surface Laptop 5 enhances your work and play with its 15-inch PixelSense Touch Display that delivers true-to-life color and pin-sharp detail, ideal for productivity tasks and multimedia enjoyment. Its intuitive touchscreen capabilities and robust internal components make it perfect for handling complex tasks and creative projects with ease.
Key Features:
- Processor: 12th Gen Intel Core i7-1255U for high-speed and efficient computing.
- Memory and Storage: 8GB RAM ensures smooth multitasking, and a 512GB SSD provides substantial space for your files and applications.
- Display: 15-inch PixelSense Touchscreen with a resolution of 2496 x 1664, offering stunning visual clarity and touch interaction.
- Connectivity: Includes Wi-Fi 6, Bluetooth, USB-C, and USB-A ports for versatile, high-speed connections.
- Battery Life: Long-lasting battery supports up to 17 hours of typical usage, ideal for day-long computing without a recharge.
- Build and Design: Slim, lightweight, and stylish design with a durable aluminum casing.
Product Quality and Performance:
The Surface Laptop 5 RFB-00004 is constructed with a focus on durability and aesthetic appeal. It provides a balanced performance that's capable of running demanding applications, thanks to its advanced processor and ample RAM. The laptop's efficient cooling system ensures it runs quietly and maintains optimum performance even under load.
Specifications:
- Operating System: Windows 11 Home, offering the latest features and security updates.
- Graphics: Integrated Intel Iris Xe Graphics for superior handling of graphic-intensive tasks.
- Camera: 720p HD camera, equipped for professional-grade video conferencing.
- Audio: Omnisonic Speakers with Dolby Atmos, providing an immersive audio experience.
- Security: Enhanced with firmware TPM, enterprise-grade protection with Windows Hello face authentication.
Purpose of Use:
- Business and Enterprise: Handles multiple professional software applications with ease for seamless multitasking.
- Creative Tasks: Supports graphic design and video editing software, utilizing its high-resolution touchscreen and fast processor.
- General Use: Perfect for browsing, streaming, and interacting with a variety of content.
How to Use:
- Initial Setup: Charge the device, power it on, and follow the on-screen instructions to set up your Windows 11 profile.
- Software Installation: Download essential apps from the Microsoft Store or other trusted sources.
- Optimize Settings: Adjust display, sound, and power settings to tailor the laptop to your needs and workflow.
- Maintenance: Regularly update the software and clean the hardware to ensure the laptop performs at its best.
Warranty and Support:
This model comes with a standard 1-year warranty from Microsoft, which covers hardware faults and offers support for troubleshooting software issues.
Packaging:
Packaged with eco-friendly materials that ensure safety during transport while minimizing environmental impact.
Purchase and Delivery:
Available for immediate purchase with options for expedited shipping to ensure you receive your Surface Laptop 5 as soon as possible.
Disclaimer:
All details provided are for informational purposes only. Specifications are subject to change without notice. Actual product may vary. Verify specific model details and warranty information before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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