NEOTECH
CITIZEN CL-E321/CL-E331/CL-E321EX/CL-E331EX LINE THERMAL PRINTER
CITIZEN CL-E321/CL-E331/CL-E321EX/CL-E331EX LINE THERMAL PRINTER
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your printing with the Citizen CL-E321 and CL-E331 series. These line thermal printers deliver exceptional quality and speed for professional environments. Explore the enhanced models CL-E321EX and CL-E331EX for even greater performance.
Overview:
The Citizen CL-E321/CL-E331/CL-E321EX/CL-E331EX Line Thermal Printer Series offers advanced printing solutions for a variety of professional settings, including retail, healthcare, and hospitality. These models are designed for users who need high-speed, high-quality printing with robust functionality and reliability.
Product Description:
The printers in the Citizen CL-E Series are recognized for their efficiency and versatility, with each model tailored to meet specific industry demands. The CL-E321 and CL-E331 provide standard printing capabilities, while the CL-E321EX and CL-E331EX models offer expanded features for environments requiring more intensive use.
- CL-E321/CL-E331: Basic models perfect for standard receipt and label printing with high reliability and ease of use.
- CL-E321EX/CL-E331EX: Enhanced models featuring increased memory, faster print speeds, and additional connectivity options.
Key Features:
- High-Speed Printing: All models deliver rapid print outputs, ensuring minimal wait times for receipts and labels.
- Exceptional Print Quality: Utilizes thermal print technology to produce sharp, clear prints, suitable for barcodes, receipts, and labels.
- Flexible Media Handling: Supports a wide range of media types and sizes, accommodating various printing needs across industries.
- Connectivity Options: Includes USB and Ethernet as standard, with optional Wi-Fi and Bluetooth capabilities for wireless printing solutions.
Product Quality and Performance:
Built to sustain the rigors of daily operations, the CL-E Series printers are durable and reliable. The enhanced models, CL-E321EX and CL-E331EX, are particularly suited for high-volume environments, offering additional features like expanded memory and faster processing to handle complex prints without compromising on speed or quality.
Specifications:
- Print Method: Direct thermal line printing
- Resolution: 203 dpi, ensuring clear and legible prints
- Maximum Print Speed: Up to 200 mm/sec for enhanced models, providing quick service
- Connectivity: Standard USB and Ethernet, with optional Wi-Fi and Bluetooth for the EX models
- Media Types: Supports receipt paper, labels, and specialty media
Purpose of Use:
These printers are ideal for point-of-sale applications, event ticketing, hospitality settings, and healthcare operations where quick, reliable printing is necessary. The EX models are especially fit for high-traffic areas that require continuous, high-quality printing throughout the day.
How to Use:
To operate these printers, connect them to your network or device via the available interfaces, load the media according to the type of print job, and configure the settings through the provided software. The intuitive design allows for easy setup and maintenance, making them suitable for all user levels.
Supported OS/Application/Industries:
Compatible with most operating systems, the CL-E Series printers are versatile across various applications. They are particularly beneficial in retail for printing receipts, in healthcare for patient labels, and in hospitality for fast service environments.
Benefits & Compatibility:
- Efficiency: Increases operational efficiency with fast print speeds and easy media loading.
- Versatility: Capable of handling various media types, making it suitable for a range of business applications.
- Durability: Designed for durability, these printers can withstand the demands of busy environments, ensuring long-term reliability.
Warranty and FAQs:
Comes with a comprehensive warranty covering parts and labor. Extensive FAQs are available to assist with troubleshooting and to provide tips for optimal usage and maintenance.
Packaging/Weight/Dimension:
Each printer is securely packaged with all necessary accessories, including a power adapter, USB cable, and quick start guide. Dimensions and weight are optimized for easy installation in various environments.
Shop Today & Receive Your Delivery:
Order the Citizen CL-E321/CL-E331 Series Line Thermal Printer today to benefit from advanced thermal printing technology. Fast delivery options are available to meet your immediate needs.
Best Price Guarantee:
We offer competitive pricing for the CL-E Series. If you find a lower price elsewhere, we'll match it to ensure you receive the best value.
After Sales Support:
Our dedicated customer service team provides exceptional after-sales support to ensure you are completely satisfied with your purchase.
Request for Customer Reviews and Testimonials:
We value customer feedback and encourage you to share your experiences with the CL-E Series to assist us in improving our service and helping others make informed decisions.
Stock Availability:
Please check with us regarding stock availability before placing your order to ensure timely delivery. We aim to maintain sufficient stock levels for quick dispatch.
Get in Touch:
For more information about the Citizen CL-E321/CL-E331 Series or assistance with your order, our expert team is ready to provide personalized advice and support.
Disclaimer:
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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