NEOTECH
CITIZEN CBM-920 IMPACT DOT MATRIX PRINTER
CITIZEN CBM-920 IMPACT DOT MATRIX PRINTER
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline your business operations with the Citizen CBM-920 Impact Dot Matrix Printer, ideal for POS systems, finance, and small office environments.
Overview:
The Citizen CBM-920 Impact Dot Matrix Printer is a robust and compact printer designed to meet the demands of fast-paced environments where space and efficiency are critical. This printer is particularly suitable for applications in point-of-sale, finance, and back-office environments.
Product Description:
The CBM-920 is recognized for its reliability and compact size, making it a popular choice for businesses needing to print small-sized documents like receipts, tickets, and multi-part forms. Its impact dot matrix printing technology ensures durable prints and the ability to handle copies. Key features include:
- Compact Design: Small footprint allows it to fit into tight spaces, ideal for small counters and offices.
- High-Speed Printing: Delivers reliable and quick prints to keep business transactions smooth and efficient.
- Paper Handling: Capable of printing on a variety of paper types, including multi-part forms.
Key Features:
- Versatile Paper Widths: Accepts different paper widths, providing flexibility in printing options.
- Low Maintenance: Designed for durability and prolonged use with minimal upkeep.
- Easy Integration: Equipped with an RS-232C serial interface for straightforward connectivity to existing systems.
Product Quality and Performance:
The Citizen CBM-920 is built to deliver consistent and reliable printing performance. It’s crafted to withstand the rigors of daily operations, particularly in retail and financial settings, ensuring long-term dependability and user satisfaction.
Specifications:
- Printing Method: Impact dot matrix
- Paper Types: Supports continuous feed paper, either single or multi-part
- Interfaces: RS-232C serial, with optional parallel interface
- Print Speed: Efficient output for quick receipt and document handling
Purpose of Use:
The CBM-920 is designed for businesses that require efficient, reliable printing for receipts, financial documents, and forms. It's an excellent choice for retail shops, restaurants, small offices, and financial institutions.
How to Use:
Connect the printer to your computer or POS system using the serial or optional parallel interface, load the paper, and configure the print settings through your system. The CBM-920 is straightforward to operate, making it easy for all users to start printing immediately.
Supported OS/Application/Industries:
This printer is ideal for any industry that requires reliable and compact printing solutions, such as retail, hospitality, banking, and general office environments. It is compatible with systems that support serial and parallel connections.
Benefits & Compatibility:
- Space-Efficient: Its compact size allows for installation in environments with limited space.
- Cost-Effective: Provides a high return on investment through its durability and low operational costs.
- Flexible Printing: Supports various paper sizes and types, enhancing its utility in diverse settings.
Warranty and FAQs:
Comes with a standard manufacturer’s warranty covering parts and labor. Comprehensive FAQs and technical support are available to assist with setup, maintenance, and troubleshooting.
Packaging/Weight/Dimension:
Includes the CBM-920 printer, power adapter, paper roll, user manual, and necessary cables. Packaged securely to ensure safe delivery and readiness for immediate use upon arrival.
Shop Today & Receive Your Delivery:
Order the Citizen CBM-920 Impact Dot Matrix Printer today to enhance your printing capabilities and improve efficiency in your business operations. Available for fast shipping.
Best Price Guarantee:
We offer competitive pricing on the CBM-920. Find a lower price elsewhere? We'll match it to ensure you receive the best value.
After Sales Support:
Our customer service team provides excellent after-sales support to help with any operational questions or issues, ensuring you get the most out of your printer.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the CBM-920 to help us improve our services and offer insights to other businesses.
Stock Availability:
Please check stock availability with us before placing your order to ensure timely delivery. We strive to keep this popular item in stock for quick dispatch.
Get in Touch:
For more information about the Citizen CBM-920 or for assistance with your order, our expert team is ready to provide personalized advice and support.
Disclaimer:
All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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