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NEOTECH

Getac X500 - High-performance 15.6" Fully rugged notebook for outdoor, i5 or i7 processor

Getac X500 - High-performance 15.6" Fully rugged notebook for outdoor, i5 or i7 processor

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

The Getac X500 is a robust 15.6-inch notebook designed for outdoor use, featuring high-performance Intel i5 or i7 processors and a fully rugged build to withstand harsh environments.


Overview:

The Getac X500 Fully Rugged 15.6" Notebook is crafted for users who operate in extreme outdoor conditions. Offering top-tier performance with options for Intel i5 or i7 processors, this notebook is ideal for military, field research, and construction professionals who require a durable and powerful computing solution.

Product Description:

The X500 combines superior performance with extreme durability. Its 15.6-inch screen provides ample space for detailed work, and the rugged design ensures it can endure tough weather conditions, shocks, and vibrations commonly encountered in outdoor or industrial environments.

  • Display: 15.6-inch QuadraClear sunlight-readable display enhances visibility in outdoor settings.
  • Performance: Choose between Intel Core i5 or i7 processors to power through demanding applications and multitasking.
  • Durability: Built to military standards (MIL-STD-810G) and IP65 certified for dust and water resistance.
  • Expandability: Unique among rugged notebooks for its expandability options, including PCI or PCIe cards.

Key Features:

  • Sunlight Readable Technology: Equipped with Getac’s proprietary QuadraClear technology to ensure the display remains visible even in direct sunlight.
  • High Connectivity: Multiple connectivity options including Wi-Fi, Bluetooth, optional 4G LTE, and dedicated GPS for uncompromised connectivity.
  • Security Features: Advanced security features such as TPM 2.0, smart card reader, and fingerprint scanner safeguard sensitive data.
  • Long Battery Life: Dual battery system for extended use without the need for constant recharging.

Product Quality and Performance:

The X500 is engineered to operate reliably in the most challenging conditions, ensuring that users have access to powerful computing wherever their work takes them. Its performance is complemented by a design that emphasizes durability and usability in the field.

Specifications:

  • Processor Options: Intel Core i5 or i7
  • Display: 15.6-inch Full HD QuadraClear sunlight-readable display
  • Memory & Storage: Options available to meet various performance needs
  • Operating System: Windows 10 Pro
  • Durability Certifications: MIL-STD-810G, IP65

Purpose of Use:

Designed for use in environments where typical laptops would fail, the X500 is perfect for field professionals in sectors like defense, environmental research, and construction management.

How to Use:

  1. Initial Setup: Follow the initial setup instructions to personalize settings.
  2. Daily Operation: Utilize the touchscreen and high-visibility display for outdoor tasks. Expand functionality with modular add-ons as needed.
  3. Maintenance: Regularly clean and inspect the device, especially after exposure to harsh conditions.

Supported OS/Application/Industries:

The Windows 10 Pro operating system ensures compatibility with a wide range of software applications, making it suitable for various professional applications in sectors that demand ruggedness and reliability.

Benefits & Compatibility:

  • Enhanced Outdoor Usability: Tailored for outdoor use with a sunlight-readable display and all-weather durability.
  • Flexible Expansion: Unique expandability supports additional hardware for specialized tasks.
  • Robust Processing Power: Handles complex tasks and software applications with ease.

Warranty and FAQs:

Includes a standard manufacturer’s warranty covering parts and labor. Extensive FAQs and support documentation are available to help users maximize the device’s capabilities.

Packaging/Weight/Dimension:

Comes packaged with the notebook, power adapters, and user documentation. Packaging is robust to ensure safe delivery.

Shop Today & Receive Your Delivery:

Order the Getac X500 Rugged Notebook today to experience unmatched durability and performance in outdoor environments. Expedited shipping options are available.

Best Price Guarantee:

We monitor our prices to ensure you get the best deal. If you find the Getac X500 for less elsewhere, we'll match the price.

After Sales Support:

Our customer service team is available to assist with any technical issues or questions about your new rugged notebook, ensuring you get the most out of your investment.

Request for Customer Reviews and Testimonials:

We value customer feedback and encourage you to share your experience with the X500 to assist others in their decision-making process.

Stock Availability:

Please contact us to verify stock availability before placing your order to ensure timely delivery. We strive to maintain sufficient stock for immediate dispatch.

Get in Touch:

For more information about the Getac X500 or for assistance with your order, our knowledgeable team is ready to provide personalized advice and support.

Disclaimer:

All information provided is for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change. Verify all details with our sales team before making a purchase to ensure satisfaction

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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