NEOTECH
MAKEN Custom Desktop Self Service Machine Touch Screen Card Dispenser Check In Kiosk for Hotel Lobby
MAKEN Custom Desktop Self Service Machine Touch Screen Card Dispenser Check In Kiosk for Hotel Lobby
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline check-ins and improve efficiency in your hotel lobby with the MAKEN Custom Desktop Self-Service Machine. Equipped with a touch screen and card dispenser for a seamless guest experience.
Overview:
Introduce the MAKEN Custom Desktop Self-Service Machine into your hotel lobby to revolutionize the way guests interact with your services. This compact and powerful kiosk is designed to facilitate a quick, efficient, and user-friendly check-in process, allowing guests to manage their registrations independently, with the added convenience of a built-in card dispenser.
Product Description:
The MAKEN Custom Desktop Self-Service Machine is an ideal solution for hotels looking to enhance operational efficiency and guest satisfaction. This kiosk features a responsive touch screen, intuitive user interface, and an automated card dispenser, making it perfect for a fast and effortless check-in experience. With its sleek design, it fits seamlessly into any modern hotel lobby.
Key Features:
- Responsive Touch Screen: Offers clear, responsive interactions for easy navigation.
- Automated Card Dispenser: Instantly issues key cards upon check-in.
- User-Friendly Interface: Simplifies the check-in process with straightforward prompts.
- Customizable Software: Adaptable to include hotel-specific services and branding.
- Compact Design: Ideal for desktops with limited space in busy lobbies.
Product Quality and Performance:
Built to last, the MAKEN Machine uses high-quality materials and technology to withstand frequent use. It's engineered for reliability and speed, ensuring that guest interactions are consistently smooth and efficient.
Specifications:
- Dimensions: 45 cm x 30 cm x 60 cm
- Weight: 25 kg
- Display: 18-inch LED touch screen
- Connectivity: Wi-Fi, Ethernet, NFC
- Card Dispenser: Integrated system for key card issuance
Purpose of Use:
Designed specifically for hotel settings, this kiosk helps reduce wait times and staff workload by allowing guests to check themselves in and out, access room assignments, and receive key cards without needing to interact with front desk personnel.
How to Use:
Guests can quickly check in by entering their reservation details on the touch screen, making any necessary payments, and receiving their room key cards directly from the integrated dispenser. The interface guides them through each step with ease, making it accessible for all users.
Supported OS/Application/Industries:
The kiosk is compatible with various hotel management systems and can be customized to support specific software applications used in the hospitality industry, ensuring seamless integration and functionality.
Benefits & Compatibility:
This self-service machine not only enhances the guest experience by reducing check-in times but also integrates smoothly with existing hotel software, ensuring that it can deliver tailored services and support environmental sustainability efforts through reduced paper use.
Warranty and FAQs:
Comes with a one-year warranty and access to a detailed online FAQ section to help hotel staff troubleshoot common issues or perform regular maintenance tasks.
Packaging/Weight/Dimension:
Shipped with comprehensive protection to ensure it arrives in perfect condition, the kiosk's dimensions are designed to optimize space in any hotel lobby.
Shop Today & Receive Your Delivery Across the UAE!
Offering fast, reliable delivery throughout the UAE, our MAKEN Machine will transform your hotel's guest services upon arrival.
Best Price Guarantee:
Our price match guarantee ensures you receive the best possible deal on our self-service machines. Enhance your hotel’s operational efficiency without exceeding your budget.
After Sales Support:
Our after-sales support team is available to assist with any setup, usage, or maintenance inquiries, ensuring your investment continues to benefit your hotel and its guests.
Request for Customer Reviews and Testimonials:
We encourage hotel managers and staff to share their experiences with the MAKEN Machine, aiding us in continuous improvement and innovation.
Stock Availability:
Contact us directly to confirm the availability of the MAKEN Machine. We strive to keep our inventory up-to-date and ready for immediate dispatch to meet the dynamic needs of the hospitality industry.
Get in Touch:
For any questions or bespoke advice regarding our MAKEN Custom Desktop Self-Service Machine, please reach out. Our experts are ready to help you optimize your hotel’s guest experience.
Disclaimer:
Information regarding the MAKEN Custom Desktop Self-Service Machine is provided for informational purposes only and is subject to change without notice. Product images are for illustration purposes only and may not accurately reflect the actual product. Verify all details with our sales team before making a purchase. Prices and availability may change
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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