NEOTECH
MAKEN 21.5-Inch Desktop Self-Service Check-In Self-Registration Kiosk Hotel Check-In Kiosk
MAKEN 21.5-Inch Desktop Self-Service Check-In Self-Registration Kiosk Hotel Check-In Kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Enhance guest experience with the MAKEN 21.5-Inch Self-Service Check-In Kiosk, designed for fast, efficient hotel registration and check-ins, ensuring a smooth start to any stay.
Overview:
The MAKEN 21.5-Inch Desktop Self-Service Check-In Kiosk is engineered to streamline the check-in process in hotels, improving operational efficiency and guest satisfaction. This kiosk allows guests to register, check in, and even manage their bookings independently, reducing wait times and freeing up staff to focus on enhancing service quality.
Product Description:
This advanced self-service kiosk features a 21.5-inch touchscreen display that provides a user-friendly interface for hotel guests to interact with. The system is equipped with intuitive software that integrates seamlessly with hotel management systems, supporting features such as room selection, payment processing, and key card issuance. The sleek, compact design makes it ideal for placement in hotel lobbies without requiring significant space.
Key Features:
- 21.5-Inch Touchscreen Interface: Large, clear display for easy interaction.
- Integrated Payment and Key Card Systems: Enables complete check-in operations, including payment handling and issuing room keys.
- Customizable Software: Tailored to align with specific hotel services and branding.
- Robust Security Measures: Ensures safe handling of personal and payment data.
- Compact and Stylish Design: Fits naturally into any hotel lobby environment.
Product Quality and Performance:
Built with durability and reliability in mind, the MAKEN Kiosk is designed to endure high usage by guests. Its high-performance components ensure that the system remains responsive and efficient, providing a consistent user experience that can handle the demands of a busy hotel environment.
Specifications:
- Material: High-quality steel with a premium finish.
- Dimensions: Optimally sized for desktop use in hotel lobbies.
- Screen Size: 21.5 inches, capacitive touchscreen.
- Software Compatibility: Integrates with most hotel management software platforms.
- Security Features: Advanced encryption for data protection and physical security features to prevent tampering.
Purpose of Use:
Ideal for hotels looking to modernize their guest interactions and streamline administrative processes. This kiosk reduces the administrative burden on front-desk staff, allows for 24/7 guest check-in capabilities, and enhances the overall guest experience by offering self-directed service options.
How to Use:
Guests can begin the check-in process by interacting with the touchscreen display, following prompts to enter their reservation details, make any necessary payments, and receive their room keys directly from the integrated dispensers. The interface provides step-by-step instructions, making it accessible for users of all ages and technical abilities.
Supported OS/Application/Industries:
While specifically designed for the hospitality industry, this kiosk's flexible software capabilities make it suitable for various settings that require self-service solutions, such as luxury resorts, motels, and other accommodations.
Benefits & Compatibility:
- Enhanced Guest Experience: Reduces check-in times and provides a tech-savvy welcome that modern travelers expect.
- Increased Efficiency: Allows staff to focus on hospitality rather than routine tasks.
- Cost-Effective: Reduces the need for extensive front-desk operations, especially during peak times or after-hours.
- Scalability: Easily adaptable to include additional services such as upselling room upgrades or promoting hotel amenities.
Warranty and FAQs:
Comes with a one-year warranty covering parts and labor. FAQs available to assist with common setup and operational questions.
Packaging/Weight/Dimension:
Packaged to ensure safety during transport, including protective coverings and sturdy boxing. Easy assembly instructions included for quick setup.
Shop Today & Receive Your Delivery:
Available for immediate order, the MAKEN 21.5-Inch Self-Service Check-In Kiosk can be shipped promptly to meet the needs of your growing hotel business.
Best Price Guarantee:
We offer competitive pricing and a price match guarantee, ensuring you receive the best possible deal for this cutting-edge technology.
After Sales Support:
Our dedicated customer support team is available to help with any installation or operational concerns, ensuring smooth integration into your hotel operations.
Request for Customer Reviews and Testimonials:
We encourage hotel operators to share their experiences with the MAKEN Kiosk to help us improve and assist other businesses in making informed decisions.
Stock Availability:
Please contact our sales team to verify stock availability and discuss potential bulk purchases or custom configurations.
Get in Touch:
For more detailed information or specific inquiries about the MAKEN 21.5-Inch Desktop Self-Service Check-In Kiosk, please contact our customer service team. We're here to provide expert advice and tailored solutions for your hotel needs.
Disclaimer:
All information regarding the MAKEN 21.5-Inch Self-Service Check-In Kiosk is for general informational purposes only and may change without notice. Verify all details with our sales team before making a purchase. Product images are for illustration purposes only and may not accurately reflect the actual product. Prices and availability are subject to change
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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