NEOTECH
MAKEN 27 Inch Self Service Kiosk Touch Screen Payment Terminal Self-Checkout Machine For Grocery
MAKEN 27 Inch Self Service Kiosk Touch Screen Payment Terminal Self-Checkout Machine For Grocery
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Upgrade your grocery store's efficiency with the MAKEN 27-Inch Self-Service Kiosk. This touch screen payment terminal speeds up checkouts, enhancing customer satisfaction and streamlining operations.
Overview
The MAKEN 27-Inch Self-Service Kiosk is specifically designed to facilitate a quick, intuitive self-checkout process for grocery stores. Featuring a large touch screen and user-friendly interface, this payment terminal allows customers to scan items, bag them, and pay without assistance, reducing lines and wait times significantly.
Product Description
This kiosk from MAKEN integrates seamlessly into any grocery store setting, supporting a wide range of payment options to accommodate all shoppers. The 27-inch touch screen is responsive and offers clear, easy-to-follow instructions for scanning and paying, making the checkout process simple and efficient. Built to handle high traffic and frequent use, the MAKEN self-checkout machine is an ideal solution for grocery stores looking to enhance operational efficiency and improve customer experience.
Key Features
- Large 27-Inch Touch Screen: Provides an interactive interface that is easy for customers of all ages to use.
- Multi-Payment Functionality: Accepts various forms of payment, including NFC, credit/debit cards, and mobile payments, to accommodate every shopper's preference.
- Robust Scanning Technology: Ensures accurate and fast scanning of a wide range of grocery items.
- Secure Payment Processing: Equipped with the latest security technology to protect customer transactions.
- Durable Build: Constructed to withstand the rigors of daily use in a busy retail environment.
Product Quality and Performance
Constructed with durability in mind, the MAKEN Self-Service Kiosk features a sturdy frame and high-quality components that are designed to last. The software and hardware are optimized for rapid processing, ensuring a smooth operation during peak shopping hours.
Specifications
- Screen Size: 27 inches
- Display Type: Full HD touch screen
- Payment Integration: NFC, EMV chip and PIN, magstripe reader
- Material: High-grade metal and plastic
- Dimensions: 700mm x 600mm x 1800mm
Purpose of Use
Perfect for grocery stores that want to expedite the checkout process and reduce labor costs. This kiosk allows customers to complete their shopping experience without requiring cashier assistance, thereby freeing up staff to focus on other customer service tasks.
How to Use
Customers can approach the kiosk, follow the prompts to scan their items, bag them, and then proceed to the payment process using their preferred payment method. The interface provides step-by-step instructions to guide the user through each stage of the checkout.
Supported OS/Application/Industries
While primarily designed for the grocery retail industry, this kiosk can also be effectively used in supermarkets, hypermarkets, and large convenience stores that require a fast and efficient self-service checkout option.
Benefits & Compatibility
- Reduced Wait Times: Significantly cuts down on checkout lines, especially during peak hours.
- Enhanced Customer Experience: Offers a quick, hassle-free checkout that many customers prefer.
- Labor Efficiency: Allows store staff to be reassigned to more critical areas, improving overall store operations.
- Cost Savings: Reduces the need for multiple cashiers, lowering operational costs over time.
Warranty and FAQs
Comes with a two-year manufacturer's warranty. For additional support and FAQs, please visit our website or contact our customer service team directly.
Packaging/Weight/Dimension
- Packaging: Securely packaged to ensure it arrives in excellent condition.
- Weight: Approximately 100 kg
- Dimensions: 700mm x 600mm x 1800mm
Shop Today & Receive Your Delivery Across the UAE!
Invest in the MAKEN 27-Inch Self-Service Kiosk to streamline your grocery store's checkout process. Our reliable delivery service ensures your new system will be up and running in no time.
Best Price Guarantee
We are committed to offering the best prices on our self-service kiosks. Find a lower price elsewhere? We'll match it.
After Sales Support
Our dedicated support team is available to assist with any questions or issues you might encounter, ensuring your kiosk operates efficiently from the start.
Request for Customer Reviews and Testimonials
If you have implemented the MAKEN 27-Inch Self-Service Kiosk in your store, please share your experience. Your feedback helps us improve and assists other retailers in making informed decisions.
Stock Availability
For the most current availability information on the MAKEN 27-Inch Self-Service Kiosk or to inquire about bulk orders, please contact our sales team directly.
Get in Touch
For more information about the MAKEN 27-Inch Self-Service Kiosk or other products, contact our customer service team for personalized advice and support tailored to your business needs.
Disclaimer
Please note, all information about the MAKEN 27-Inch Self-Service Kiosk is for general purposes only and may change without notice. While we strive for accuracy, discrepancies may occur, and we recommend verifying all product details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52


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