NEOTECH
MAKEN 21.5 Inch Touch Screen Payment Checkout Machine Terminal Grocery Store Supermarket Self Checkout Kiosk
MAKEN 21.5 Inch Touch Screen Payment Checkout Machine Terminal Grocery Store Supermarket Self Checkout Kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Speed up your supermarket checkout process with the MAKEN 21.5-Inch Touch Screen Self-Checkout Kiosk. Designed for grocery stores, this terminal allows for quick, easy self-service payments.
Overview
The MAKEN 21.5-Inch Touch Screen Self-Checkout Kiosk is a state-of-the-art solution tailored for grocery stores and supermarkets, enabling customers to handle their own checkout processes from start to finish. This advanced machine streamlines transactions, reduces wait times, and enhances customer satisfaction by empowering shoppers to scan items, bag their purchases, and make payments using a user-friendly interface.
Product Description
This self-checkout kiosk from MAKEN features a large 21.5-inch touch screen that offers intuitive navigation for all user levels. The device is equipped with robust scanning technology to accurately capture product information and a secure payment system that accepts multiple forms of payment, including NFC, credit/debit cards, and mobile payments. Built to withstand high usage, the MAKEN kiosk is ideal for busy retail environments looking to modernize their operations and improve efficiency.
Key Features
- 21.5-Inch Touch Screen: Large, responsive display for easy interaction.
- Multi-Payment Capability: Supports NFC, credit/debit cards, and mobile payments for user convenience.
- Advanced Scanning Technology: Quick and accurate reading of product barcodes.
- Durable Design: Constructed to handle the demands of a busy supermarket environment.
- User-Friendly Interface: Simple navigation that customers of all ages can use with ease.
Product Quality and Performance
The MAKEN Self-Checkout Kiosk is built with high-quality components designed to endure continuous use in a retail setting. The touch screen is tempered for extra durability and the software is optimized for speed and reliability, ensuring that each transaction is processed smoothly.
Specifications
- Screen Size: 21.5 inches
- Display Type: Full HD touch screen
- Payment Integration: NFC, EMV chip and PIN, magstripe reader
- Scanner: Integrated high-performance barcode scanner
- Material: Industrial-grade materials for enhanced durability
- Dimensions: 600mm x 500mm x 1600mm
Purpose of Use
Ideal for grocery stores, supermarkets, and large retail outlets looking to reduce cashier labor costs and increase checkout efficiency. The kiosk allows customers to scan, pay, and bag items independently, which speeds up the checkout process during peak hours.
How to Use
Customers approach the kiosk, scan their items at the integrated scanner, follow the on-screen instructions to finalize their shopping list, and proceed to payment using their preferred method. The kiosk provides step-by-step guidance to ensure a seamless and quick checkout experience.
Supported OS/Application/Industries
Primarily designed for the retail industry, especially grocery stores and supermarkets. The kiosk's flexibility and ease of integration make it suitable for any retail environment that requires efficient, self-service checkout solutions.
Benefits & Compatibility
- Improved Checkout Speed: Reduces the time customers spend in line.
- Increased Customer Satisfaction: Offers a modern, engaging shopping experience.
- Cost-Effective: Decreases the need for staffing multiple checkout lanes.
- Secure Transactions: Equipped with the latest security measures to protect customer data.
Warranty and FAQs
Comes with a two-year warranty that covers hardware malfunctions and software issues. For more detailed support and FAQs, customers can visit our website or contact our customer service directly.
Packaging/Weight/Dimension
- Packaging: Packaged securely to ensure safe transport and delivery.
- Weight: Approximately 80 kg
- Dimensions: 600mm x 500mm x 1600mm
Shop Today & Receive Your Delivery Across the UAE!
Invest in the MAKEN 21.5-Inch Self-Checkout Kiosk to enhance operational efficiency at your store. Our reliable delivery service ensures timely and secure delivery.
Best Price Guarantee
We offer competitive pricing on our MAKEN Self-Checkout Kiosks. If you find a lower price elsewhere, we'll match it to ensure you receive the best value.
After Sales Support
Our dedicated support team is available to assist you with any setup questions or operational issues you may encounter. Contact us for expert help and technical support.
Request for Customer Reviews and Testimonials
We encourage customers who have used the MAKEN 21.5-Inch Self-Checkout Kiosk to share their experiences. Your feedback helps us improve and assists others in making informed decisions.
Stock Availability
For the latest stock information or to inquire about bulk orders, please contact our sales team directly.
Get in Touch
Need more information about the MAKEN 21.5-Inch Touch Screen Self-Checkout Kiosk or other products? Our customer service team is ready to provide expert advice and personalized support tailored to your business needs.
Disclaimer
All information about the MAKEN 21.5-Inch Touch Screen Self-Checkout Kiosk is for general informational purposes only and may change without notice. While we strive for accuracy, discrepancies may occur. We recommend verifying all product details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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