NEOTECH
MAKEN Indoor 32" fast food floor standing ordering machine restaurant self service kiosk
MAKEN Indoor 32" fast food floor standing ordering machine restaurant self service kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline your restaurant's service with the MAKEN Indoor 32" Fast Food Floor Standing Ordering Machine. Enhance customer experience with this efficient self-service kiosk.
Overview:
Revolutionize your restaurant's ordering system with the MAKEN Indoor 32" Fast Food Floor Standing Ordering Machine. Designed for fast food outlets, this self-service kiosk enables customers to place orders and make payments quickly and conveniently, minimizing wait times and improving overall service efficiency.
Product Description:
The MAKEN 32" Self-Service Kiosk is tailored for high-traffic fast food restaurants seeking to optimize customer flow and enhance operational efficiency. Featuring a large, user-friendly 32-inch touch screen, customers can easily navigate through digital menus, customize their orders, and complete transactions independently. This floor-standing model is built to withstand the rigors of daily use in a fast-paced restaurant environment.
Key Features:
- 32-Inch Touch Screen: Offers a clear and responsive interface for easy menu navigation and order customization.
- Floor Standing Design: Provides stability and prominence within the restaurant setting, perfect for placing in strategic locations.
- Integrated Payment System: Supports various payment methods including credit cards, NFC for mobile payments, and more.
- Robust Construction: Durable build to handle continuous use and interactions within a busy fast food environment.
Product Quality and Performance:
Constructed with commercial-grade materials, the MAKEN kiosk is designed for durability and reliability. It features a high-resolution display that remains clear and functional under constant use, with a software system that's easy to update and maintain, ensuring seamless service even during peak dining hours.
Specifications:
- Operating System: Configurable, compatible with various POS software systems.
- Display Type: LED-backlit LCD touchscreen.
- Connectivity: Includes options for Wi-Fi and Ethernet connections, facilitating real-time updates and data synchronization.
- Security Features: Equipped with advanced security measures to protect customer data during transactions.
Purpose of Use:
This self-service kiosk is ideal for fast food restaurants, cafeterias, and any casual dining establishment looking to reduce service times and improve customer satisfaction. It allows customers to control their dining experience from order to payment, significantly reducing the traditional reliance on staff for these tasks.
How to Use:
Customers approach the kiosk, interact with the touchscreen to select their food choices, customize their orders if necessary, and then proceed to payment using their preferred payment method. The kiosk provides visual prompts and instructions throughout the process, making it accessible for users of all ages and tech-savviness.
Supported OS/Application/Industries:
The kiosk supports multiple operating systems and can be integrated with existing restaurant management systems, making it adaptable to various technological environments and suitable for a range of food service operations.
Benefits & Compatibility:
- Enhanced Customer Experience: Reduces perceived wait times and gives customers the freedom to order at their own pace.
- Increased Order Accuracy: Direct input by customers minimizes the chances of order errors.
- Operational Efficiency: Allows staff to focus on food preparation and enhancing other areas of customer service.
Warranty and FAQs:
Comes with a one-year warranty covering hardware malfunctions and software issues. A comprehensive FAQ section is available for troubleshooting and maximizing the use of the kiosk.
Packaging/Weight/Dimension:
Ships in secure packaging designed to protect the unit during transit. The kiosk is designed for easy assembly and installation, with dimensions that make it suitable for placement in various restaurant layouts.
Shop Today & Receive Your Delivery Across the Globe!
Deploy the MAKEN Indoor 32" Fast Food Ordering Machine in your restaurant to modernize and streamline your service operations. Our delivery service ensures your new system is set up and operational with minimal delay.
Best Price Guarantee:
NEOTECH is committed to providing high-quality solutions at competitive prices. If you find a lower price for a similar product, we will match it.
After Sales Support:
Our customer service team is ready to assist with any post-purchase questions or issues, ensuring your kiosk remains functional and effective.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the MAKEN kiosk to help us continuously improve and assist other businesses in making informed decisions.
Stock Availability:
Please contact us to verify the availability of the MAKEN 32" Kiosk before placing your order. It is typically ready for dispatch within 10-15 working days after order confirmation.
Get in Touch:
For more detailed information or assistance with the MAKEN Indoor 32" Fast Food Floor Standing Ordering Machine, please contact our customer service team. We are here to ensure your business thrives with innovative and efficient technology solutions.
Disclaimer:
All information regarding the MAKEN 32" Self-Service Kiosk on the NEOTECH website is for general informational purposes only and is subject to change. We strive to ensure accuracy but cannot guarantee the completeness or timeliness of the information. Always verify product details with our sales team before making a purchase. Specifications and availability may change without notice
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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