NEOTECH
MAKEN 24inch interactive machine terminal restaurants self ordering kiosk with built-in scanner and printer
MAKEN 24inch interactive machine terminal restaurants self ordering kiosk with built-in scanner and printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline your restaurant's ordering process with the MAKEN 24-inch Interactive Machine Terminal. Features a built-in scanner and printer for an all-in-one self-service solution.
Overview:
Upgrade your restaurant's efficiency and customer service with the MAKEN 24-Inch Interactive Machine Terminal. This self-ordering kiosk is equipped with a built-in scanner and printer, offering a comprehensive solution for customers to order and pay with ease, enhancing their dining experience and reducing wait times.
Product Description:
The MAKEN 24-Inch Interactive Machine Terminal is specifically designed to meet the fast-paced needs of modern restaurants. This kiosk combines a responsive 24-inch touch screen with integrated scanning and printing capabilities, allowing customers to quickly scan QR codes, coupons, or membership cards, place orders, and print receipts without staff assistance. Its sleek, floor-standing design makes it an ideal fit for any dining environment looking to optimize space and streamline operations.
Key Features:
- 24-Inch Touch Screen Display: Provides a clear and interactive interface for easy navigation and order customization.
- Built-In Scanner: Enhances user experience by facilitating the quick scanning of QR codes and other barcodes.
- Integrated Printer: Allows for immediate printing of receipts, tickets, and order confirmations.
- Robust Design: Durable construction suitable for high-traffic areas within a restaurant setting.
- User-Friendly Interface: Customizable software that supports multiple languages and features intuitive navigation.
Product Quality and Performance:
Crafted with durability in mind, the MAKEN kiosk is built to withstand continuous use in a busy restaurant environment. The high-quality touch screen offers excellent responsiveness, while the integrated scanner and printer are engineered for reliability and speed, ensuring seamless operation during peak dining hours.
Specifications:
- Operating System: Configurable to various platforms depending on restaurant requirements.
- Connectivity: Wi-Fi and Ethernet connections available for network integration.
- Scanner Type: High-efficiency barcode scanner for all standard codes.
- Printer Specs: Thermal printing for quick and quiet operation.
- Physical Dimensions: Space-efficient design for easy placement and accessibility.
Purpose of Use:
This terminal is perfect for casual dining restaurants, fast food outlets, cafés, and any other dining establishment interested in enhancing operational efficiency and customer satisfaction through technology.
How to Use:
Customers can interact with the touch screen to browse the menu, select items, and customize their order. They can use the built-in scanner to scan any relevant coupons or membership cards and proceed to checkout. After payment, the kiosk will print out a receipt or order ticket through the integrated printer.
Supported OS/Application/Industries:
The kiosk is adaptable to various operating systems and can integrate with existing restaurant management systems to ensure continuity and ease of use.
Benefits & Compatibility:
- Enhanced Customer Experience: Reduces queue times and allows for a personalized ordering experience.
- Increased Order Accuracy: Direct input by customers minimizes errors commonly associated with traditional ordering methods.
- Operational Efficiency: Frees up staff to focus on food preparation and customer service, rather than order taking.
Warranty and FAQs:
Comes with a one-year warranty covering parts and labor. Extensive FAQs and support documentation are available to assist with troubleshooting, setup, and general maintenance.
Packaging/Weight/Dimension:
Securely packaged to prevent damage during transport, designed for straightforward assembly and installation. Detailed dimensions are provided to ensure it fits seamlessly into the designated area within the restaurant.
Shop Today & Receive Your Delivery Across the UAE!
Order the MAKEN 24-Inch Interactive Machine Terminal today to modernize your restaurant operations. Our delivery service is reliable and quick, ensuring your new kiosk is operational in no time.
Best Price Guarantee:
NEOTECH provides competitive pricing on all our products. If you find a lower price for a comparable kiosk, we will match it.
After Sales Support:
Our customer service team is dedicated to providing excellent after-sales support to ensure your kiosk continues to meet your business needs effectively.
Request for Customer Reviews and Testimonials:
We value customer feedback and encourage you to share your experiences with the MAKEN kiosk to help us improve and assist other businesses in making informed decisions.
Stock Availability:
Please contact us to confirm the availability of the MAKEN 24-Inch Kiosk before placing your order. It is typically ready for dispatch within 10-15 working days after order confirmation.
Get in Touch:
For more information or assistance with the MAKEN 24-Inch Interactive Machine Terminal, please reach out to our customer service team. We are committed to ensuring your restaurant benefits from the latest advancements in self-service technology.
Disclaimer:
All information regarding the MAKEN 24-Inch Interactive Machine Terminal on the NEOTECH website is for general informational purposes only and is subject to change. We strive to ensure accuracy but cannot guarantee the completeness or timeliness of the information. Always verify product details with our sales team before making a purchase. Specifications and availability may change without notice
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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