NEOTECH
MAKEN Indoor restaurant touch screen floor standing food ordering self payment kiosk
MAKEN Indoor restaurant touch screen floor standing food ordering self payment kiosk
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Optimize your restaurant's efficiency with the MAKEN indoor touch screen self-service kiosk. Enable easy food ordering and payment with our floor standing model, designed to enhance customer experience and streamline operations.
Overview:
The MAKEN Indoor Restaurant Touch Screen Floor Standing Kiosk is designed to revolutionize customer service in dining environments by providing an efficient, self-managed ordering and payment solution. This kiosk minimizes wait times and maximizes customer satisfaction.
Product Description:
Featuring a user-friendly interface on a responsive touch screen, the MAKEN kiosk allows customers to browse menus, customize orders, and pay directly without staff assistance. The floor-standing design makes it an ideal fit for restaurants looking for a compact, efficient way to handle transactions and reduce operational overhead.
Key Features:
- Responsive Touch Screen: Easy navigation with a clear, intuitive interface.
- Floor Standing Design: Space-efficient, easy to place in strategic locations throughout the restaurant.
- Integrated Payment System: Accepts multiple forms of payment, including credit cards, debit cards, and mobile payments.
- Durable Build: Constructed to withstand the busy nature of restaurant environments.
Product Quality and Performance:
Built with high-quality materials, the MAKEN kiosk is designed for durability and reliability. The touch screen is made to endure high usage, ensuring a lasting, smooth performance that keeps pace with daily restaurant demands.
Specifications:
- Screen Size: 24 inches
- Display Type: Full HD LED-backlit LCD
- Operating System: Compatible with various POS software
- Connectivity: Wi-Fi, Ethernet
- Dimensions: 1800mm x 550mm x 450mm
- Weight: 45 kg
Purpose of Use:
This kiosk is perfect for casual dining restaurants, fast food outlets, cafés, and any eating establishment that benefits from fast and efficient service. It helps reduce queue lengths, speeds up service delivery, and improves overall customer experience.
How to Use:
Customers can interact with the kiosk by touching the screen to start their order, choose their menu items, customize as necessary, and proceed to payment. The intuitive setup guides the user through each step, ensuring a smooth transaction.
Supported OS/Application/Industries:
The system is adaptable to a variety of POS applications, making it suitable for different types of restaurants and food service businesses that require a robust, user-friendly ordering system.
Benefits & Compatibility:
- Enhanced Customer Experience: Provides a quick, interactive ordering process that reduces waiting times.
- Increased Operational Efficiency: Allows staff to focus on food preparation and customer service rather than order taking.
- Improved Sales: Dynamic menu displays encourage upselling and promotions during the ordering process.
Warranty and FAQs:
The kiosk comes with a one-year warranty covering parts and labor, with extended warranties available. FAQs and troubleshooting guides are accessible online to support setup and maintenance.
Packaging/Weight/Dimension:
Shipped in secure packaging designed to protect the unit during transit. The kiosk's dimensions are tailored for easy placement within any dining space, ensuring it adds value without occupying excessive room.
Shop Today & Receive Your Delivery Across the UAE!
Order your MAKEN indoor restaurant kiosk today and benefit from our prompt, reliable delivery service, setting you up for a transformation in how your restaurant operates.
Best Price Guarantee:
We ensure you receive the best pricing available. If you find the same kiosk at a lower price elsewhere, we will match it.
After Sales Support:
Our dedicated team offers comprehensive support to help you maximize the use of your new kiosk. From installation to operation, we are here to assist.
Request for Customer Reviews and Testimonials:
We value your feedback! If you've installed and used the MAKEN kiosk, please share your experiences to help others understand its benefits.
Stock Availability:
Please contact us to confirm the availability of the MAKEN kiosk before placing your order. We strive to keep a consistent stock level for prompt delivery.
Get in Touch:
For more details about the MAKEN Indoor Restaurant Touch Screen Kiosk or any other inquiries, please contact our customer service team. We are committed to providing you with all the information you need to make an informed decision.
Disclaimer:
All details about the MAKEN indoor restaurant kiosk are intended for informational purposes only and are subject to change without notice. Accuracy and completeness of the information cannot be guaranteed. Images are illustrative and may not exactly represent the final product. Please verify specifications with our sales representatives before finalizing your purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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