NEOTECH
MAKEN Automatic touch screen self-service payment kiosk food self ordering machine for restaurant
MAKEN Automatic touch screen self-service payment kiosk food self ordering machine for restaurant
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Speed up your restaurant operations with the MAKEN automatic touch screen self-service payment kiosk. Designed for efficient food ordering and payment, enhancing customer experiences.
Overview:
Optimize your restaurant's efficiency and customer satisfaction with the MAKEN Automatic Touch Screen Self-Service Payment Kiosk. This innovative machine allows customers to browse menus, place orders, and make payments independently, minimizing wait times and streamlining the dining experience.
Product Description:
The MAKEN kiosk is engineered to facilitate a seamless ordering process in fast-paced restaurant environments. Featuring a high-resolution touch screen and an intuitive user interface, this kiosk makes food ordering a breeze. Robust and reliable, it's equipped with advanced payment technology to handle transactions securely and swiftly.
Key Features:
- High-Resolution Touch Screen: Offers customers a crisp, clear display for easy menu navigation.
- User-Friendly Interface: Simplifies the ordering process, making it accessible for all customers.
- Versatile Payment Options: Accepts various payment methods including credit cards, NFC, and QR codes.
- Durable Design: Built to withstand the daily demands of a busy restaurant setting.
Product Quality and Performance:
The MAKEN self-service kiosk is crafted from premium materials that ensure durability and longevity. Its performance is optimized for high-volume use, providing consistent reliability throughout its service life, making it an essential addition to any modern restaurant.
Specifications:
- Display: Multi-touch capacitive screen
- Payment Systems: Integrated with secure card readers, NFC, and QR code capabilities
- Operating System: Compatible with leading software platforms for seamless integration
- Dimensions: 60 x 40 x 20 cm
- Weight: 18 kg
Purpose of Use:
Ideal for casual dining restaurants, fast food chains, and cafes that wish to enhance operational efficiency and offer customers a modern, engaging ordering experience.
How to Use:
Customers can initiate their order by touching the screen to start, browse through the digital menu, select their desired items, customize their order if necessary, and complete the payment using their preferred payment method. The system provides step-by-step instructions, making the process straightforward and user-friendly.
Supported Industries:
This kiosk is perfect for the food service industry, especially in settings where quick service and high customer turnover are expected.
Benefits & Compatibility:
- Reduced Wait Times: Enables faster service by allowing customers to handle their transactions.
- Improved Order Accuracy: Decreases errors by letting customers directly input their choices.
- Enhanced Customer Experience: Offers a tech-forward approach that meets modern customer expectations.
Warranty and FAQs:
Includes a comprehensive one-year warranty. FAQs and support documentation are available online, offering guidance on operation, maintenance, and troubleshooting.
Packaging/Weight/Dimension:
Securely packaged to ensure it arrives in excellent condition, with specifications detailed to assist with planning for installation and space allocation.
Shop Today & Receive Your Delivery:
Order the MAKEN self-service kiosk today to take advantage of our efficient delivery services, ensuring rapid setup and operation for your restaurant.
Best Price Guarantee:
We offer competitive pricing with a price match guarantee, ensuring you receive the best deal for your new kiosk.
After Sales Support:
Our dedicated team provides exceptional after-sales support, ready to assist with any queries or issues to ensure your kiosk performs optimally.
Request for Customer Reviews and Testimonials:
We value your feedback! Please share your experiences with the MAKEN kiosk to help us continue improving our technology and services.
Stock Availability:
Please contact us to confirm the availability of the MAKEN kiosk before placing your order. We aim to maintain stock readiness for prompt delivery.
Get in Touch:
For further information or to arrange a demonstration, please contact our sales team. We're here to help you choose the best self-service solutions to elevate your business.
Disclaimer:
All information provided is for general purposes only and may change without notice. Product images are for illustration and may not depict the actual product exactly. Verify all details, including specifications and prices, with our sales team prior to purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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