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NEOTECH

MAKEN Custom 27 inch restaurants self-service machine Android all in one kiosk ordering

MAKEN Custom 27 inch restaurants self-service machine Android all in one kiosk ordering

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Elevate dining experiences with the MAKEN Custom 27" Android all-in-one self-service kiosk. Designed for restaurants, this kiosk streamlines ordering and payments, boosting efficiency.


Overview:

Introduce the MAKEN Custom 27-inch Android All-in-One Self-Service Kiosk into your restaurant to revolutionize how customers interact with your menu and make payments. This sleek, modern kiosk is designed to provide a seamless ordering experience, enhancing customer satisfaction and streamlining operations.

Product Description:

The MAKEN Custom 27-inch kiosk is a robust, interactive ordering system equipped with the latest Android OS, offering extensive customization options to match your restaurant's specific needs. With a large, vibrant touch screen, customers can easily navigate through your menu, place orders, and pay directly at the kiosk, reducing wait times and improving service efficiency.

Key Features:

  • Large 27" Touch Screen Display: Offers customers a bright, clear, and responsive interface for browsing and ordering.
  • Android Operating System: Allows for high customization, including app integration, to enhance user experience.
  • All-in-One Design: Combines ordering and payment processes in one unit, minimizing hardware clutter.
  • Durable Construction: Built to withstand the high-traffic demands of busy restaurant environments.

Product Quality and Performance:

Constructed with commercial-grade components, the MAKEN 27-inch kiosk is designed for durability and reliability. It delivers exceptional performance, with quick response times and robust software stability, ensuring it can handle peak mealtime rushes with ease.

Specifications:

  • Operating System: Android
  • Display: 27-inch full HD capacitive touchscreen
  • Connectivity: WiFi, Bluetooth, Ethernet options
  • Dimensions: 68 x 42 x 15 cm
  • Weight: 22 kg

Purpose of Use:

Ideal for fast casual, quick service, and fine dining restaurants looking to enhance customer service by reducing ordering bottlenecks and personalizing the dining experience with digital menu interactions.

How to Use:

Guests can start by touching the screen to activate the interface, browse the digital menu, make selections, customize their orders, and proceed to checkout. The system is intuitive, guiding the user through each step with visual prompts and options to modify their order as needed.

Supported Industries:

This self-service kiosk is perfect for the food service industry, particularly in settings where enhancing customer interaction and speeding up service are crucial.

Benefits & Compatibility:

  • Enhanced Customer Autonomy: Allows diners to explore menu options and customize orders at their own pace.
  • Reduced Wait Times: Facilitates faster ordering processes, especially during peak hours.
  • Improved Operational Efficiency: Reduces the strain on staff, allowing them to focus on food preparation and customer service.

Warranty and FAQs:

Includes a one-year manufacturer's warranty. A comprehensive FAQ section is available online to address common setup, operation, and troubleshooting questions.

Packaging/Weight/Dimension:

Packaged securely to ensure it arrives in pristine condition, with clear markings for weight and dimensions to aid in installation planning.

Shop Today & Receive Your Delivery:

Order the MAKEN 27" Android kiosk today and benefit from our quick delivery services across the region. Start transforming your restaurant operations without delay.

Best Price Guarantee:

We ensure you get the best deal with our price match guarantee. Invest in your restaurant's future confidently, knowing you're receiving the best value.

After Sales Support:

Our dedicated support team is ready to assist with any queries or issues to ensure your kiosk meets your operational needs and continues to perform excellently.

Request for Customer Reviews and Testimonials:

We appreciate your feedback! Please share your experiences with the MAKEN 27" kiosk to help us continue to refine our products and services.

Stock Availability:

Contact us to confirm stock availability before placing your order to ensure timely delivery.

Get in Touch:

For further information or to arrange a demonstration, please contact our sales team. We're eager to help you enhance your dining service with our innovative self-service solutions.

Disclaimer:

Information provided is for general purposes only and may change without notice. Images are for illustration purposes and may not represent the actual product accurately. Please confirm all details, including specifications and prices, with our sales team before making a purchase

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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