NEOTECH
MAKEN 24 inch wall mount restaurant payment machine self service pos terminal self ordering kiosk for cafe/Concenience Store
MAKEN 24 inch wall mount restaurant payment machine self service pos terminal self ordering kiosk for cafe/Concenience Store
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline transactions with the MAKEN 24" wall-mounted self-service POS terminal. Ideal for cafés and convenience stores, this kiosk simplifies ordering and payment, boosting customer satisfaction.
Overview:
Introduce the MAKEN 24-inch wall-mounted self-service POS terminal into your café or convenience store to transform and streamline your customer service operations. This compact yet powerful kiosk is designed to fit seamlessly into small or crowded spaces, providing a full-service ordering and payment solution that enhances customer experience and operational efficiency.
Product Description:
The MAKEN 24-inch wall-mounted kiosk is engineered for ease of use and space efficiency, making it perfect for busy retail environments like cafés and convenience stores. With a large, responsive touchscreen display, this terminal supports a wide array of functions from order placement to payment processing, all accessible at customer fingertips.
Key Features:
- Space-Saving Wall Mount Design: Perfect for environments with limited floor space.
- 24" Interactive Touchscreen: Offers customers a clear, intuitive interface for ordering and payment.
- Versatile Payment Options: Includes support for credit cards, NFC, mobile payments, and more.
- Durable Construction: Built to withstand the demands of high-traffic retail settings.
Product Quality and Performance:
Constructed from premium materials, the MAKEN 24-inch kiosk is robust and designed to last. It delivers reliable performance throughout extensive daily use, providing a dependable and user-friendly interface that keeps pace with customer demand.
Specifications:
- Screen Type: 24" LED-backlit LCD touchscreen
- Payment Systems: Compatible with multiple payment technologies for flexible customer transactions
- Mounting: Wall-mounted unit designed to optimize space utilization
- Dimensions: 60 x 40 x 20 cm
- Weight: 11 kg
Purpose of Use:
This POS terminal is an ideal solution for cafés, small eateries, and convenience stores looking to enhance customer flow and service quality by reducing traditional counter interaction and wait times.
How to Use:
Customers can easily interact with the touchscreen to browse menu items or products, select what they want, customize their order if necessary, and complete payment using their preferred method. Clear on-screen instructions guide the user through each step of the process, making it accessible for all ages and tech skill levels.
Supported OS/Application/Industries:
The kiosk is adaptable to various POS software systems and can be easily integrated into most existing retail environments, ensuring a smooth transition and quick setup.
Benefits & Compatibility:
- Enhanced Customer Autonomy: Allows customers to control their purchasing experience directly, leading to increased satisfaction.
- Reduced Queue Times: Speeds up the order and payment process, ideal for peak business hours.
- Increased Sales Opportunities: Interactive display can promote deals, combos, and new items effectively.
Warranty and FAQs:
Comes with a one-year warranty and access to a detailed FAQ section online, providing all the support needed to maintain optimal functionality.
Packaging/Weight/Dimension:
The kiosk is securely packaged to prevent damage during transit, with all dimensions and weight detailed for easy installation.
Shop Today & Receive Your Delivery Across the UAE:
Enhance your business with the MAKEN 24" wall-mounted kiosk, available for fast and reliable delivery throughout the UAE. Start improving your operational efficiency right away.
Best Price Guarantee:
We ensure you receive the best price for our kiosks with our price match guarantee. Invest in your business with confidence knowing you're getting the best possible deal.
After Sales Support:
Our dedicated team offers comprehensive after-sales support to help you get the most out of your investment and ensure continuous satisfaction with our products.
Request for Customer Reviews and Testimonials:
We appreciate your feedback! Please share your experience with the MAKEN 24" wall-mounted POS terminal to aid us in further refining our offerings.
Stock Availability:
Before placing your order, please contact us to confirm stock availability. The MAKEN 24" kiosk is typically available for delivery within 10-15 working days after order confirmation.
Get in Touch:
Contact our sales team for additional information or to arrange a live demonstration of our kiosk. We are here to help you select the perfect solution for your business needs.
Disclaimer:
All information provided is for general informational purposes only and is subject to change without notice. Images are for illustrative purposes and may not represent the actual product. Confirm all details such as pricing and product availability with our sales team prior to making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52



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