NEOTECH
Epson TM-T88V Receipt Printer
Epson TM-T88V Receipt Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Epson TM-T88V Receipt Printer is a market leader in thermal receipt printing, renowned for its reliability, performance, and energy efficiency. Ideal for high-volume retail and hospitality environments, this printer offers robust functionality designed to streamline operations and enhance customer service.
Key Features
- High-Speed Printing: Capable of speeds up to 300mm per second, the TM-T88V ensures quick customer transactions and reduced wait times.
- Superior Reliability: With a MCBF (Mean Cycles Between Failure) of 70 million lines, this printer is built to last in the most demanding settings.
- Energy Efficient: ENERGY STAR qualified, helping businesses save on energy costs while reducing environmental impact.
- Versatile Connectivity: Supports USB, Ethernet, and optional Wi-Fi connectivity, making it adaptable to various POS system configurations.
Product Quality and Performance
- Exceptional Durability: Designed to withstand busy retail and hospitality environments with an auto-cutter life of 2 million cuts and a print head life of 150 km.
- Crisp, Clear Printing: Utilizes advanced thermal printing technology to produce receipts with superior clarity and detail.
Specifications
- Printing Method: Direct thermal
- Print Speed: Up to 300 mm/sec
- Resolution: 180 dpi, ensuring sharp and clear text and graphics
- Interface: USB and Ethernet standard, with optional Wi-Fi
- Paper Sizes: Supports 80mm or 58mm paper widths
Purpose of Use
Ideal for any business where fast transaction processing is crucial, such as high-traffic retail stores, restaurants, and fast-food outlets.
How to Use
- Setup: Connect the printer to your point of sale system via USB or Ethernet, install necessary drivers, and configure settings in your POS software.
- Operation: Use the printer throughout the business day for printing receipts, ensuring regular paper replacement and minimal maintenance for optimal performance.
Supported OS/Application/Industries
- System Compatibility: Fully compatible with Windows, iOS, Linux, and Android systems, providing flexibility for integration with nearly any POS system.
- Industry Suitability: Perfectly suited for retail, hospitality, food service, and any sector requiring reliable and efficient receipt printing.
Benefits & Compatibility
- Speed and Efficiency: Reduces customer wait time significantly, enhancing the overall customer experience.
- Eco-Friendliness: Meets stringent ENERGY STAR requirements for energy efficiency, offering cost savings and environmental benefits.
Warranty and FAQs
- Warranty: Includes a comprehensive manufacturer’s warranty that covers technical defects and servicing.
- FAQs: NEO Digital’s website features an extensive FAQ section to assist with troubleshooting, maintenance, and best usage practices.
Delivery Services (UAE)
- Quick and Secure Delivery: NEO Digital ensures that the printer is delivered quickly and safely across the UAE, helping businesses swiftly enhance their POS capabilities.
After Sales Support
- Robust Customer Support: Provides expert after-sales service, including installation support, technical troubleshooting, and regular maintenance tips.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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