NEO Digital
Panasonic Connect AW-UE80 4K Professional PTZ Camera
Panasonic Connect AW-UE80 4K Professional PTZ Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Enhance your production quality with Panasonic's AW-UE80, a 4K professional PTZ camera designed for precise control and exceptional image quality in broadcasting, live events, and more.
Overview:
The Panasonic Connect AW-UE80 4K Professional PTZ Camera is engineered for high-demand environments where both image quality and operational flexibility are critical. This camera is ideal for live broadcasting, corporate events, educational settings, and houses of worship, offering advanced features that ensure superior video capture.
Product Description:
The AW-UE80 provides stunning 4K resolution with high frame rates, ensuring smooth and detailed video output. Equipped with a high-precision pan/tilt mechanism, it offers quiet and accurate positioning which is perfect for live broadcasts where noise minimization is essential. The camera supports various output formats including 12G-SDI, HDMI, and IP streaming, making it highly versatile for integrating into existing workflows.
Key Features:
- 4K Ultra HD Resolution: Captures sharp, detailed images at 4K resolution, ideal for high-quality broadcasts and recordings.
- High-Speed PTZ Operations: Features smooth and precise pan, tilt, and zoom capabilities, allowing for dynamic shot composition.
- Multiple Output Formats: Offers 12G-SDI, HDMI, and IP streaming outputs for flexible connectivity and easy integration.
- Advanced Low-Light Performance: Delivers clear, low-noise images even in poorly lit conditions, enhancing its usability across various settings.
- Remote Operation: Can be controlled remotely via software or hardware controllers, providing convenience and flexibility for multi-camera setups.
Specifications:
- Video Resolution: Up to 4K 60p for crisp, clear images.
- Connectivity: 12G-SDI, HDMI, and IP for comprehensive media output options.
- PTZ Speed: Adjustable pan, tilt, and zoom speeds to match the pace of the event or production.
- Field of View: Wide-angle lens with expansive coverage to capture large scenes or groups.
- Control Options: Compatible with various remote controllers and software systems for seamless operation.
Purpose of Use:
The AW-UE80 is particularly suitable for professionals in video production and broadcasting who need a reliable, high-quality PTZ camera that can be integrated into complex AV setups. Its advanced features make it an excellent choice for venues that host live performances, seminars, and worship services where versatility and image quality are paramount.
How to Use:
Set up the AW-UE80 in your desired location, connect it to your control room or network, and configure the settings via its on-board menu system or through a remote controller. Use the PTZ capabilities to capture various angles and compositions, adjusting the settings in real-time to suit the changing conditions of live events.
Warranty and Support:
Panasonic offers a comprehensive warranty for the AW-UE80, covering defects in materials and workmanship. Extended support and service options are available to maintain peak performance and troubleshoot any issues.
Purchase and Delivery Options:
Available through authorized Panasonic dealers, the AW-UE80 can be purchased directly or ordered online, with various shipping options tailored to meet your scheduling needs.
After Sales Support:
Panasonic provides extensive after-sales support, including technical assistance for setup, configuration, and maintenance, ensuring you get the most out of your professional PTZ camera.
Request for Customer Reviews and Testimonials:
Panasonic encourages users to share their experiences with the AW-UE80 to assist others in the industry and to aid in product development.
Stock Availability:
For the latest information on stock availability of the Panasonic AW-UE80, please contact authorized Panasonic dealers or visit the official website.
Get in Touch:
For more detailed information about the Panasonic AW-UE80 4K Professional PTZ Camera or for assistance with your specific production needs, contact Panasonic’s customer service. They are ready to provide expert guidance and support tailored to your requirements.
Disclaimer:
All information regarding the Panasonic AW-UE80 4K Professional PTZ Camera is provided for general informational purposes only and is subject to change without notice. Always verify specifications, availability, and pricing with Panasonic or authorized dealers before making any purchasing decisions
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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