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NEO Digital

Advidia M-29-FW 2MP Fixed Bullet Network Camera

Advidia M-29-FW 2MP Fixed Bullet Network Camera

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Secure your perimeter with the Advidia M-29-FW, a 2MP fixed bullet network camera designed for robust outdoor monitoring, providing clear and consistent surveillance in various settings.

Overview:

The Advidia M-29-FW is designed to offer dependable outdoor surveillance with a 2-megapixel fixed lens for detailed and broad coverage. This camera is ideal for use in environments requiring durable, weather-resistant security solutions such as residential properties, commercial areas, and industrial sites.

Product Description:

Featuring a 2MP sensor, the M-29-FW delivers high-resolution video footage, ensuring detailed images crucial for identification and monitoring purposes. Its compact bullet design makes it suitable for outdoor installations where discretion and environmental resilience are key. The camera includes infrared capabilities for enhanced night vision, allowing clear footage in low light conditions up to a significant distance.

Key Features:

  • 2 Megapixel High-Resolution: Captures sharp, clear images, ideal for detailed surveillance.
  • Fixed Lens: Provides a wide field of view, suitable for monitoring large areas.
  • Infrared Night Vision: Ensures effective monitoring in complete darkness or low light conditions.
  • Weather-Resistant Casing: Built to withstand adverse weather, ensuring continuous operation outdoors.
  • Easy Installation: Designed for straightforward mounting and configuration, compatible with various networking protocols.

Specifications:

  • Resolution: 2MP for clear image quality.
  • IR Range: Effective night vision with IR illumination.
  • Lens: Fixed focal length optimized for a balance of width and detail in field of view.
  • Weatherproof: Rated for outdoor use with durable, weather-resistant housing.
  • Connectivity: Supports ONVIF and other standard network protocols for easy integration.

Purpose of Use:

The M-29-FW is tailored for users needing robust outdoor security cameras that can handle diverse environmental conditions. It is particularly useful for areas such as parking lots, front yards, and around business premises where constant monitoring is crucial.

How to Use:

Install the M-29-FW at strategic outdoor locations to maximize coverage and utilize its high-resolution and infrared capabilities. Adjust the camera orientation and settings via the network interface to optimize for specific surveillance needs and ensure all-day and all-night security.

Warranty and Support:

Advidia provides a comprehensive warranty for the M-29-FW, covering defects in materials and workmanship. Extended warranty options and technical support are available to maintain performance and assist with any issues.

Purchase and Delivery Options:

This camera is available through Advidia’s authorized dealers. It can also be ordered directly from Advidia for specific projects, with various shipping options available to meet different operational needs.

After Sales Support:

Advidia offers extensive after-sales support, including technical assistance and maintenance services, to help users effectively manage and maintain their camera systems.

Request for Customer Reviews and Testimonials:

Advidia encourages owners of the M-29-FW to share their experiences and feedback, assisting prospective buyers and contributing to ongoing product enhancements.

Stock Availability:

Contact authorized Advidia dealers or directly inquire with Advidia about the current availability of the M-29-FW.

Get in Touch:

For more detailed information about the Advidia M-29-FW or for assistance with your security needs, please contact Advidia’s customer service. They are ready to provide expert guidance and support tailored to your surveillance requirements.

Disclaimer:

All information regarding the Advidia M-29-FW is provided for general informational purposes only and is subject to change without notice. Always confirm specifications, availability, and pricing with Advidia or authorized dealers before making any purchasing decisions

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

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For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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