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NEO Digital

Advidia M-24-FW-T 2MP Fixed Dome Network Camera

Advidia M-24-FW-T 2MP Fixed Dome Network Camera

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Deploy the Advidia M-24-FW-T, a 2MP fixed dome network camera, for detailed and reliable indoor monitoring in business settings, schools, and retail environments.

Overview:

The Advidia M-24-FW-T is a compact dome network camera designed to deliver high-quality video surveillance with a 2-megapixel resolution, ideal for indoor environments that require fixed-angle monitoring such as offices, classrooms, and retail spaces.

Product Description:

Equipped with a 2MP sensor, the M-24-FW-T provides clear and sharp images, essential for detailed surveillance and security assessments. Its fixed dome design is discreet and tamper-resistant, making it an excellent choice for areas where camera visibility needs to be minimal yet effective. The camera includes Wide Dynamic Range (WDR) capabilities to ensure optimal performance in varied lighting conditions, from bright backlights to low-light environments.

Key Features:

  • 2 Megapixel High-Resolution Imaging: Ensures detailed video capture, facilitating clear identification and monitoring.
  • Fixed Lens: Offers a consistent field of view, ideal for areas where comprehensive, constant coverage is needed.
  • Wide Dynamic Range (WDR): Provides balanced exposure across diverse lighting conditions, enhancing image quality in complex scenarios.
  • Compact and Discreet: Dome design that blends into indoor environments while providing robust protection against tampering.
  • Easy Integration: Supports ONVIF and other network protocols, ensuring compatibility with existing surveillance systems.

Specifications:

  • Resolution: 2MP for crisp and detailed images.
  • Lens: Fixed focal length optimized for general surveillance.
  • WDR: Advanced technology to handle scenes with high contrast lighting.
  • IR Night Vision: Includes IR illumination for clear images in low light conditions.
  • Housing: Durable and vandal-resistant, suitable for high-traffic indoor use.

Purpose of Use:

The Advidia M-24-FW-T is particularly suitable for fixed-area surveillance in settings such as retail stores, office front desks, or any indoor area where maintaining a constant watch over a specific scene is crucial. Its ability to handle different lighting conditions makes it versatile for day-to-night indoor security.

How to Use:

Install the M-24-FW-T in strategic indoor locations where fixed surveillance is needed, such as points of entry, transaction areas, or corridors. Adjust the camera settings via a network interface to optimize surveillance coverage, ensuring all critical activities within its field of view are monitored effectively.

Warranty and Support:

Advidia offers a comprehensive warranty for the M-24-FW-T, covering manufacturing defects and operational malfunctions. Extended support options are available to enhance the camera’s longevity and effectiveness.

Purchase and Delivery Options:

This camera is available through Advidia’s authorized dealers. Direct purchases can also be made from Advidia, with various shipping options available to meet specific installation timelines and requirements.

After Sales Support:

Advidia provides robust after-sales support, including technical assistance, firmware updates, and routine maintenance, to help users maintain optimal functionality of their surveillance system.

Request for Customer Reviews and Testimonials:

Advidia encourages users of the M-24-FW-T to share their experiences and feedback, which assists prospective buyers and contributes to ongoing product development.

Stock Availability:

Contact authorized Advidia dealers or directly inquire with Advidia for the most up-to-date availability information on the M-24-FW-T.

Get in Touch:

For more information about the Advidia M-24-FW-T or for assistance with your surveillance needs, please contact Advidia’s customer service. They are ready to provide expert advice and support to ensure you select the best security solutions for your specific requirements.

Disclaimer:

All information regarding the Advidia M-24-FW-T is provided for general informational purposes only and is subject to change without notice. Always verify specifications, availability, and pricing with Advidia or authorized dealers before making any purchasing decisions

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

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For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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