NEO Digital
Advidia M-26-FW 2MP DWDR IR Fixed Dome Network Camera
Advidia M-26-FW 2MP DWDR IR Fixed Dome Network Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Install the Advidia M-26-FW for advanced indoor surveillance. This 2MP fixed dome camera features Digital Wide Dynamic Range and infrared night vision, ensuring clear footage in various lighting conditions.
Overview:
The Advidia M-26-FW is a robust fixed dome network camera equipped with a 2-megapixel sensor and enhanced imaging technologies such as Digital Wide Dynamic Range (DWDR) and infrared night vision. Designed for effective indoor monitoring, this camera is ideal for locations such as retail spaces, offices, and schools where consistent and adaptable surveillance is required.
Product Description:
The M-26-FW offers high-resolution video capture and is capable of producing clear images even in varied lighting conditions thanks to its DWDR technology, which helps balance the contrast of light and dark areas. The integrated IR illumination provides clear video footage in complete darkness, making it suitable for round-the-clock surveillance. Its compact dome design is not only discreet but also provides added protection against tampering and vandalism.
Key Features:
- 2 Megapixel High-Resolution: Delivers sharp, clear images, enhancing security monitoring and incident analysis.
- Digital Wide Dynamic Range (DWDR): Balances lighting in scenes with high contrast, ensuring that no details are lost in shadows or overexposed areas.
- Infrared Night Vision: Equipped with IR LEDs for effective low-light and nighttime surveillance up to a certain distance.
- Fixed Dome Design: Offers a secure, tamper-resistant housing, ideal for high-traffic indoor environments.
- Easy Integration: Supports standard network protocols for compatibility with existing surveillance systems.
Specifications:
- Resolution: 2MP for detailed image quality.
- IR Night Vision: Provides visibility in zero-light conditions with built-in IR LEDs.
- Lens: Fixed lens tailored for optimal field of view in indoor settings.
- DWDR: Helps optimize video quality under diverse lighting conditions.
- Network Compatibility: Fully compatible with ONVIF standards, facilitating integration into a variety of network environments.
Purpose of Use:
The Advidia M-26-FW is specifically designed for indoor areas where high-quality video surveillance is necessary to monitor and record activities. It is particularly useful in environments with poor lighting or where conditions can change rapidly, such as in warehouses, school corridors, and any indoor area requiring dependable day and night surveillance.
How to Use:
To effectively use the M-26-FW, install the camera at strategic points within the indoor environment, such as near entrances, over cash registers, or in hallways. Configure the camera’s settings to maximize coverage and adjust for lighting conditions using its DWDR and IR features to ensure comprehensive surveillance across all lighting conditions.
Warranty and Support:
Advidia provides a comprehensive warranty for the M-26-FW, covering defects in materials and workmanship. Extended warranty options and dedicated technical support are available to maintain the camera’s functionality and performance.
Purchase and Delivery Options:
This camera can be purchased through Advidia’s authorized dealers or directly from Advidia, with various shipping options available to meet different installation schedules and requirements.
After Sales Support:
Advidia offers robust after-sales support, including technical assistance, part replacements, and maintenance services, to ensure users can effectively manage and maintain their surveillance system.
Request for Customer Reviews and Testimonials:
Advidia encourages users of the M-26-FW to share their experiences and feedback, which helps guide potential buyers and aids in product improvement.
Stock Availability:
Contact authorized Advidia dealers or directly inquire with Advidia for the most up-to-date stock information on the M-26-FW.
Get in Touch:
For more information about the Advidia M-26-FW or for assistance with your surveillance needs, please contact Advidia’s customer service. They are prepared to provide expert advice and support to ensure you select the most suitable security solutions for your situation.
Disclaimer:
All information regarding the Advidia M-26-FW is provided for general informational purposes only and is subject to change without notice. Always confirm specifications, availability, and pricing with Advidia or authorized dealers before making any purchasing decisions
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
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For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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