NEO Digital
Panasonic Connect VL-VC3500BX-E Door Station - IP VDP
Panasonic Connect VL-VC3500BX-E Door Station - IP VDP
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Integrate superior entry management with Panasonic's VL-VC3500BX-E, an IP video door phone door station designed for high-traffic areas, providing clear communication and secure access control.
Overview:
The Panasonic Connect VL-VC3500BX-E is an advanced IP video door phone door station that enhances security protocols for residential complexes, commercial buildings, and office spaces. This state-of-the-art system is designed to facilitate efficient and secure access control, allowing for clear audiovisual communication between occupants and visitors.
Product Description:
The VL-VC3500BX-E door station is equipped with high-definition video capabilities and excellent audio quality to ensure that all interactions are clear and secure. It features robust construction suitable for various environmental conditions and a sleek, modern design that complements any architectural style. The door station integrates seamlessly with IP-based security systems, offering flexible installation options and network integration.
Key Features:
- High-Definition Video: Provides crisp and clear visuals, enabling accurate visitor identification.
- IP Network Compatibility: Easily connects to existing network infrastructure, allowing for remote management and monitoring.
- Two-Way Audio Communication: Ensures that conversations with visitors are clear, enhancing communication and security.
- Durable Design: Built to withstand the elements, suitable for installation in high-traffic and outdoor environments.
- Ease of Integration: Compatible with a wide range of Panasonic's security products and third-party systems, ensuring versatile use across various settings.
Specifications:
- Camera Resolution: Offers high-resolution video for detailed imagery.
- Audio Quality: Integrated microphone and speaker for excellent sound clarity.
- Networking: Supports IP connectivity for efficient network management.
- Housing: Robust, vandal-resistant casing to protect against physical tampering.
- Power Options: Supports PoE (Power over Ethernet) for simplified wiring and installation.
Purpose of Use:
The VL-VC3500BX-E is perfect for managing building entry points where security and communication are paramount. It is especially suitable for gated communities, commercial buildings, educational institutions, and hospitals that require a reliable and effective way to control access and communicate with visitors.
How to Use:
Mount the door station at main entry points and connect it to the building's IP network. Configure the device through its interface to set up access permissions, manage call settings, and integrate with other security components. The system can be monitored and controlled remotely, providing administrators and security personnel with the tools they need to manage access effectively.
Warranty and Support:
Panasonic provides a comprehensive warranty on the VL-VC3500BX-E, covering defects and functionality issues. Extended support packages are available to ensure the system's longevity and optimal performance.
Purchase and Delivery Options:
This IP VDP door station is available through authorized Panasonic distributors and can be delivered using various shipping methods to meet specific installation timelines and requirements.
After Sales Support:
Panasonic offers extensive after-sales support, including customer service and technical assistance, to assist with installation, configuration, and maintenance of the VL-VC3500BX-E.
Request for Customer Reviews and Testimonials:
Panasonic values customer feedback on the VL-VC3500BX-E and encourages users to share their experiences to enhance product development and assist other customers in making informed decisions.
Stock Availability:
For the latest information on stock availability of the Panasonic VL-VC3500BX-E, please contact authorized Panasonic dealers or check online.
Get in Touch:
For more detailed information about the Panasonic VL-VC3500BX-E or for assistance with your security needs, contact Panasonic’s customer service. They are ready to provide expert guidance and support tailored to your specific requirements.
Disclaimer:
All information regarding the Panasonic VL-VC3500BX-E is provided for general informational purposes only and is subject to change without notice. Always verify specifications, availability, and pricing with Panasonic or authorized dealers before making any purchasing decisions
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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