NEO Digital
Panasonic Connect 4K/30P Zoom Certified PTZ Camera - AW-UE20
Panasonic Connect 4K/30P Zoom Certified PTZ Camera - AW-UE20
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Optimize your professional video conferencing with Panasonic's AW-UE20, a 4K/30P PTZ camera certified by Zoom for exceptional clarity and fluid motion in live communications and broadcasts.
Overview:
The Panasonic Connect AW-UE20 4K/30P PTZ Camera, certified by Zoom, is designed to enhance video conferencing, live streaming, and broadcast setups with its high-quality imaging and precise pan, tilt, and zoom capabilities. This camera is ideal for corporate environments, educational institutions, and live event producers who require reliable, high-definition video.
Product Description:
The AW-UE20 offers 4K resolution at 30 frames per second, ensuring sharp, detailed video output that is ideal for professional broadcasts and high-end video conferencing. As a Zoom certified device, it guarantees compatibility and seamless integration with one of the leading video communication platforms, providing users with enhanced control and improved video interaction quality. The camera features a wide viewing angle, extensive zoom capabilities, and advanced features like auto-tracking and preset positions to enhance user experience during live interactions.
Key Features:
- 4K Video Quality: Delivers crystal-clear resolution at 30 fps, perfect for capturing detailed visuals in large meeting rooms or venues.
- Zoom Certified: Ensures full compatibility and optimized functionality with Zoom for a seamless video conferencing experience.
- Advanced PTZ Capabilities: Includes smooth pan, tilt, and zoom functions that can be controlled remotely, ideal for dynamic shooting requirements.
- Wide Viewing Angle: Broad coverage to capture every participant in large meeting settings.
- Auto-Tracking: Smart tracking technology to automatically follow speakers or moving subjects, enhancing the interactive experience.
Specifications:
- Resolution: 4K (3840 x 2160) at 30fps for high-definition video feeds.
- Connectivity: Offers HDMI, 3G-SDI, and IP streaming outputs for versatile setup options.
- Zoom Range: Extensive zoom capabilities to accommodate different size rooms and participant numbers.
- Control: Remote operation via network or dedicated controllers for ease of use in complex setups.
- Integration: Seamless integration with AV and IT infrastructures commonly used in professional environments.
Purpose of Use:
The AW-UE20 is especially suited for professional settings that demand high-quality video for remote communication, such as corporate boardrooms, educational lecture halls, and medical facilities. It is also highly effective in broadcast environments where camera movement and position flexibility are required.
How to Use:
Install the AW-UE20 in a strategic location that covers your intended area. Connect the camera to your network and integrate it with your Zoom interface or other video management systems. Use the remote controller or software solutions to adjust PTZ settings and camera preferences. Engage the auto-tracking feature to enhance focus on subjects during meetings or presentations.
Warranty and Support:
Panasonic provides a comprehensive warranty for the AW-UE20, covering manufacturing defects and offering extensive support for setup and operational guidance to ensure optimal use.
Purchase and Delivery Options:
Available through authorized Panasonic dealers, the AW-UE20 can be purchased directly or via order, with options for expedited delivery to meet urgent installation needs.
After Sales Support:
Panasonic offers robust after-sales support, including technical assistance, firmware updates, and troubleshooting to help maintain the camera’s performance and resolve any issues.
Request for Customer Reviews and Testimonials:
Panasonic encourages users of the AW-UE20 to share their experiences to assist others in making informed decisions and to provide feedback that can lead to product enhancements.
Stock Availability:
For the most current information on the availability of the Panasonic AW-UE20, please contact authorized Panasonic dealers or visit the official website.
Get in Touch:
For more detailed information about the Panasonic AW-UE20 4K/30P Zoom Certified PTZ Camera or for assistance with your specific video communication needs, contact Panasonic’s customer service. They are ready to provide expert advice and support tailored to your requirements.
Disclaimer:
All information regarding the Panasonic AW-UE20 4K/30P Zoom Certified PTZ Camera is provided for general informational purposes only and is subject to change without notice. Always verify specifications, availability, and pricing with Panasonic or authorized dealers before making any purchasing decisions.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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