NEO Digital
Panasonic Connect Touchscreen Remote Camera Controller
Panasonic Connect Touchscreen Remote Camera Controller
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Streamline your camera operations with Panasonic's Touchscreen Remote Camera Controller, featuring an intuitive interface for precise control of PTZ camera functions in live production environments.
Overview:
The Panasonic Connect Touchscreen Remote Camera Controller is designed to offer seamless and intuitive control over PTZ (Pan, Tilt, Zoom) cameras in various professional settings. This controller is ideal for broadcast studios, live event venues, and conference centers, providing operators with a user-friendly interface to manage multiple cameras with precision and ease.
Product Description:
Equipped with a high-resolution touchscreen interface, this remote controller allows direct interaction with the connected PTZ cameras' settings, enabling quick adjustments and real-time monitoring. The controller supports a wide range of Panasonic PTZ camera models, ensuring compatibility and streamlined integration into existing video production setups. It is crafted to enhance productivity by simplifying the management of complex camera operations through tactile controls and customized presets.
Key Features:
- High-Resolution Touchscreen: Provides a clear and responsive interface for monitoring and controlling PTZ camera functions.
- Multi-Camera Control: Capable of managing multiple cameras simultaneously, increasing efficiency in live production scenarios.
- Customizable Interface: Allows operators to arrange and save control layouts according to specific production needs.
- Advanced Connectivity: Supports both IP and serial connections, facilitating easy integration with various broadcast equipment.
- Durable Design: Built to withstand the rigors of frequent use in professional environments.
Specifications:
- Display: Touch-enabled screen for intuitive operation and feedback.
- Compatibility: Fully compatible with Panasonic PTZ camera lines and select third-party cameras.
- Connectivity: Options for IP (Ethernet) and serial (RS-422) connections to suit different network setups.
- Power Options: Can be powered through an AC adapter or via Power over Ethernet (PoE) for flexible installation.
- Dimensions and Weight: Compact and lightweight, ideal for portable setups and tight control spaces.
Purpose of Use:
This controller is perfect for television producers, video technicians, and AV professionals who need to manage multiple cameras during live broadcasts, corporate events, or video conferences. It simplifies operations, allowing for quick responses to dynamic scenes or presenter movements.
How to Use:
Connect the controller to your PTZ cameras using the appropriate IP or serial connections. Power the unit and customize the interface to access frequently used functions quickly. Use the touchscreen to pan, tilt, zoom, and adjust camera settings on the fly, ensuring optimal framing and focus during live productions.
Warranty and Support:
Panasonic offers a comprehensive warranty for the Touchscreen Remote Camera Controller, covering any manufacturing defects. Extended support options are available to ensure operational continuity and performance.
Purchase and Delivery Options:
Available through authorized Panasonic dealers, this controller can be ordered with various shipping options to accommodate urgent needs and scheduling requirements.
After Sales Support:
Panasonic provides robust after-sales support, including technical assistance for installation, configuration, and ongoing maintenance, to help users fully leverage the controller’s capabilities.
Request for Customer Reviews and Testimonials:
Panasonic encourages feedback from users to improve the product and assist others in making informed purchasing decisions.
Stock Availability:
Contact authorized Panasonic dealers or visit the official Panasonic website for the most up-to-date information on the availability of the Touchscreen Remote Camera Controller.
Get in Touch:
For more detailed information about the Panasonic Touchscreen Remote Camera Controller or for assistance with your specific needs, contact Panasonic’s customer service. They are prepared to provide expert guidance and support tailored to your requirements.
Disclaimer:
All information regarding the Panasonic Touchscreen Remote Camera Controller is provided for general informational purposes only and is subject to change without notice. Always verify specifications, availability, and pricing with Panasonic or authorized dealers before making any purchasing decisions.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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