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NEO Digital

Panasonic Connect Remote Operation Panel (1/4 Rack) - AK-HRP1010

Panasonic Connect Remote Operation Panel (1/4 Rack) - AK-HRP1010

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Optimize your broadcast operations with the Panasonic AK-HRP1010 Remote Operation Panel. This compact, 1/4 rack-sized panel offers precise control over camera functions, ideal for professional broadcasting environments.

Overview:

The Panasonic Connect AK-HRP1010 Remote Operation Panel (1/4 Rack) is a compact, highly functional device designed to provide precise control over professional broadcast cameras from a distance. This panel is perfect for broadcast studios, outside broadcasting units, and mobile production vehicles where space is limited but operational efficiency and control quality cannot be compromised.

Product Description:

The AK-HRP1010 offers comprehensive management of camera functions such as iris, shutter speed, white balance, and more, facilitating superior broadcast quality. Its compact 1/4 rack size allows for easy integration into any studio or mobile setup, and its robust design ensures it can withstand the rigors of daily professional use. With both IP and serial connectivity, this remote operation panel can easily be incorporated into existing workflows, enhancing flexibility and control for operators.

Key Features:

  • Compact Size: Fits easily into any broadcast environment, ideal for setups where space is at a premium.
  • Full Camera Control: Manages all essential camera functions, including focus, iris, and color temperature.
  • IP and Serial Connectivity: Offers versatile options for integration into modern and traditional broadcast networks.
  • Intuitive Interface: Simple, easy-to-understand controls allow for quick adjustments and on-the-fly corrections.
  • Durable Build: Designed to endure the demands of continuous professional use, ensuring reliability and longevity.

Specifications:

  • Compatibility: Compatible with a wide range of Panasonic broadcast cameras.
  • Controls: Dedicated knobs and buttons for precise manual adjustments.
  • Connectivity: Supports IP for networked control and RS-422 for direct camera connections.
  • Dimensions: Optimally sized for 1/4 rack space, perfect for mobile racks and compact setups.
  • Power Requirements: AC powered with support for external power sources in mobile environments.

Purpose of Use:

Ideal for camera operators, technical directors, and broadcast engineers who need to manage multiple cameras within tight spaces, such as live sports events, concerts, newsrooms, and outdoor broadcasts.

How to Use:

Mount the AK-HRP1010 in your studio rack or mobile broadcast unit. Connect it to your cameras using the appropriate cables and configure the network settings if using IP control. Utilize the panel's controls to adjust camera settings during live broadcasts or pre-recorded productions. Customize settings and presets according to specific production needs.

Warranty and Support:

Panasonic provides a comprehensive warranty for the AK-HRP1010, including parts and labor. Extended service agreements are available to cover additional support needs and maintenance.

Purchase and Delivery Options:

Available through authorized Panasonic dealers. Customizable purchasing options are available, including leasing and payment plans, to accommodate various budgetary and operational requirements.

After Sales Support:

Panasonic offers extensive after-sales support, including installation services, configuration assistance, and ongoing technical support to ensure optimal use of the AK-HRP1010.

Request for Customer Reviews and Testimonials:

Panasonic values feedback from users and encourages them to share their experiences with the AK-HRP1010 to assist in product improvement and help guide prospective users.

Stock Availability:

For the most up-to-date information on the availability of the Panasonic AK-HRP1010 Remote Operation Panel, please contact authorized Panasonic dealers or check the official website.

Get in Touch:

For more information about the Panasonic AK-HRP1010 Remote Operation Panel or for assistance with your specific needs, contact Panasonic’s customer service. They are ready to provide expert advice and tailored support.

Disclaimer:

All information regarding the Panasonic AK-HRP1010 Remote Operation Panel is provided for general informational purposes only and is subject to change without notice. Always verify specifications, availability, and pricing with Panasonic or authorized dealers before making any purchasing decisions.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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