NEO Digital
Panasonic Connect AW-HE20 Full HD Zoom Certified PTZ Camera
Panasonic Connect AW-HE20 Full HD Zoom Certified PTZ Camera
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Enhance your video conferencing and broadcasting quality with the Panasonic AW-HE20, a Full HD PTZ camera certified for Zoom, ensuring seamless integration and superior image clarity.
Overview:
The Panasonic Connect AW-HE20 Full HD Zoom Certified PTZ Camera is engineered to deliver exceptional video quality in corporate, educational, and broadcast settings. With Zoom certification, this camera is ideal for high-quality video conferencing and live broadcasting, providing users with a reliable, high-performance imaging solution that integrates smoothly with one of the leading communication platforms.
Product Description:
This PTZ camera features Full HD resolution that ensures detailed and sharp images, essential for professional video productions and meetings. The Zoom certification confirms its compatibility and optimized performance with Zoom applications, making it a perfect choice for organizations that rely on Zoom for communication. The AW-HE20 also offers robust pan, tilt, and zoom capabilities, allowing for versatile camera movements and angles to capture the best shots in various environments.
Key Features:
- Full HD Resolution: Captures video in crisp 1080p, perfect for streaming, broadcasting, and video conferencing.
- Zoom Certified: Guarantees compatibility with Zoom, enhancing functionality and ease of use in video communication.
- Wide Pan/Tilt Range: Offers broad coverage with smooth and precise movements, ideal for capturing dynamic scenes.
- Powerful Optical Zoom: Equipped with a high-quality zoom lens that maintains clarity even at full zoom, enabling detailed close-ups.
- Versatile Connectivity: Supports HDMI and IP outputs, providing flexibility in connection and integration with various devices and networks.
Specifications:
- Video Output: Up to 1080p60, ensuring smooth and clear video playback.
- Connectivity Options: Includes HDMI, 3G-SDI, and IP streaming capabilities for versatile setup.
- Control Interfaces: Can be operated via network-based software or hardware controllers, offering flexibility in remote handling.
- Installation Flexibility: Compact and lightweight design with simple setup options for both permanent installations and portable use.
- Advanced Imaging Technology: Features auto-tracking and preset positions for enhanced usability in complex production scenarios.
Purpose of Use:
The AW-HE20 is tailored for businesses, educational institutions, and broadcasters who require a dependable and high-quality video solution for daily communications, instructional content, and live event coverage.
How to Use:
Install the camera in a strategic location within your meeting room, lecture hall, or event space. Connect it to your network and configure settings for optimal performance with Zoom or other platforms. Utilize the PTZ capabilities to adjust the camera angle and zoom according to your specific requirements during live sessions or recordings.
Warranty and Support:
Panasonic offers a comprehensive warranty for the AW-HE20, covering parts and labor. Extended support packages are available to ensure long-term reliability and performance.
Purchase and Delivery Options:
Available through authorized Panasonic dealers, with options for direct purchase or flexible financing to accommodate different budgetary needs and project timelines.
After Sales Support:
Extensive after-sales support from Panasonic includes technical assistance, firmware updates, and troubleshooting to help users fully leverage the camera's capabilities.
Request for Customer Reviews and Testimonials:
Panasonic encourages feedback from users of the AW-HE20 to aid in product development and assist others in making informed purchasing decisions.
Stock Availability:
For the most up-to-date information on the availability of the Panasonic AW-HE20 Full HD Zoom Certified PTZ Camera, please contact authorized Panasonic dealers or check the official website.
Get in Touch:
For more detailed information about the Panasonic AW-HE20 or for assistance with your specific video communication needs, contact Panasonic’s customer service. They are ready to provide expert advice and tailored support.
Disclaimer:
All information regarding the Panasonic AW-HE20 Full HD Zoom Certified PTZ Camera is provided for general informational purposes only and is subject to change without notice. Always verify specifications, availability, and pricing with Panasonic or authorized dealers before making any purchasing decisions.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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