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NEO Digital

Panasonic Connect Full-HD Professional PTZ Camera - AW-HE145

Panasonic Connect Full-HD Professional PTZ Camera - AW-HE145

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Elevate your video production with Panasonic's AW-HE145, a Full-HD Professional PTZ Camera designed for seamless integration and exceptional image quality in broadcasting and live events.

Overview:

The Panasonic Connect AW-HE145 Full-HD Professional PTZ Camera is a powerhouse in professional video capture, perfect for broadcasting, live event production, and corporate communications. With its advanced imaging capabilities and robust PTZ features, this camera delivers crisp, clear Full-HD video in a variety of settings and lighting conditions.

Product Description:

The AW-HE145 is equipped with a high-sensitivity, high-performance MOS sensor that ensures excellent image quality even in low-light scenarios. Its precise pan, tilt, and zoom functionality allows for smooth, wide-range movements, making it ideal for capturing dynamic shots in complex environments. With features like PoE+ support for simplified installation and IP streaming capabilities, this camera is both versatile and easy to integrate into existing workflows.

Key Features:

  • High-Sensitivity MOS Sensor: Delivers outstanding image clarity and detail in Full-HD resolution, even under challenging lighting conditions.
  • Advanced PTZ Mechanisms: Enables precise control with smooth pan, tilt, and zoom movements for comprehensive coverage of large areas.
  • PoE+ Support: Allows power and data transmission over a single cable, reducing installation complexity and costs.
  • IP Streaming: Supports streaming over IP for easy distribution of video content across networks.
  • Flexible Installation Options: Can be ceiling, wall, or tripod-mounted, providing adaptability to various shooting environments.

Specifications:

  • Resolution: Full-HD 1080p at up to 60 frames per second.
  • Zoom: 20x optical zoom that maintains high image quality at full zoom.
  • Outputs: Includes HDMI, SDI, and IP streaming for comprehensive connectivity.
  • Control Options: Compatible with remote controllers and software solutions for enhanced operational flexibility.
  • Build and Design: Compact and robust, designed for professional use in permanent installations or portable setups.

Purpose of Use:

The AW-HE145 is designed for use in television studios, houses of worship, conference rooms, and at live events where high-quality video capture is essential. It is also suitable for video conferencing and educational content creation, providing clear visuals that enhance viewer engagement.

How to Use:

Set up the camera in your desired location, connect it to your network or directly to a control console via HDMI or SDI. Configure the PTZ settings and stream or record your content as needed. Utilize the camera’s presets for quick setup during recurring events or productions.

Warranty and Support:

Panasonic offers a comprehensive warranty for the AW-HE145, which includes support for installation, troubleshooting, and maintenance to ensure optimal performance and longevity.

Purchase and Delivery Options:

Available through authorized Panasonic dealers. Customers can choose from direct purchase or flexible financing options to suit their organizational needs and budget constraints.

After Sales Support:

Panasonic provides extensive after-sales support, including technical assistance and software updates, ensuring the camera remains up-to-date and functioning at its best.

Request for Customer Reviews and Testimonials:

Panasonic encourages users to share their experiences with the AW-HE145 to aid in continuous product improvement and assist potential buyers in making informed decisions.

Stock Availability:

For the latest information on the availability of the Panasonic AW-HE145 Full-HD Professional PTZ Camera, please contact authorized Panasonic dealers or visit the official website.

Get in Touch:

For more detailed information about the Panasonic AW-HE145 or for assistance with your specific video production needs, contact Panasonic’s customer service. They are ready to provide expert advice and tailored support.

Disclaimer:

All information regarding the Panasonic AW-HE145 Full-HD Professional PTZ Camera is provided for general informational purposes only and is subject to change without notice. Always verify specifications, availability, and pricing with Panasonic or authorized dealers before making any purchasing decisions.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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